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Right at Home (Swindon) has a Review Score of 9.8 (9.783) out of 10, based on 30 reviews in the last 2 years. Over all time Right at Home (Swindon) has 62 reviews.
Review from Emma H (Daughter-in-law of Client) published on 20 March 2025
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Overall Experience
5.0 out of 5
Reply from Abbie Gardner, Registered Manager at Right at Home (Swindon)
Thank you so much for your kind words and positive feedback. We are delighted to hear that you have been pleased with the service provided by Right at Home Swindon. Our team is committed to delivering high-quality care, and it's wonderful to know that both our office staff and carers have been able to meet your expectations in engaging with your mother-in-law and achieving her outcomes.
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Review from I T (Daughter-in-law of Client) published on 7 February 2025
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5.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you so much for your wonderful 5-star review. We truly appreciate your kind words and are delighted to hear that you have had such a positive experience with our care. Providing the best possible support and comfort is always our top priority and it means the world to us to know we made a difference.
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Review from A G (Daughter of Client) published on 7 February 2025
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5.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you for your wonderful review which will be shared with your care team. We will see where we can improve further at your next care package review.
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Review from Chris S (Daughter of Client) published on 10 December 2024
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5.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you so much for your kind words and thoughtful review. It means the world to us to know that our care has brought you peace of mind, especially being so far away. We're truly honoured to support your Dad with his care needs and to assist your Mum around the house. It's wonderful to hear that our updates help keep you reassured and connected. We're proud to have a team of dedicated carers and office staff who always strive to go above and beyond for our clients and their families. Your gratitude motivates us to continue providing the compassionate and attentive care we value so much. Thank you for trusting us to be there for your parents-it's a privilege to support them. Please don't hesitate to reach out if there's ever anything more we can do to help. Warm regards.
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Review from T T (Husband of Client) published on 3 December 2024
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5.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you for your kind words. It has been a pleasure to help you both and I know your care team speaks very highly of you. Whatever changes lie ahead you can be sure we will adapt and continue to provide you with the best possible care.
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Review from G E (Wife of Client) published on 27 November 2024
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5.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you so much for your kind review! We're delighted to hear that you've found our service helpful and that the carers are providing efficient, cheerful, and friendly care. It's wonderful to know your husband feels relaxed and looks forward to our visit that's exactly what we strive for. We truly appreciate your feedback and will continue to ensure everything runs smoothly for you. If there's ever anything more we can do, please don't hesitate to let us know.
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Review from Mel S (Daughter of Client) published on 25 November 2024
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5.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you for providing us with your review. The care team love visiting and will do everything they can to ensure a high standard of care is always maintained.
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Review from T M (Client) published on 11 November 2024
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4.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you for your valuable feedback. We are so glad you are pleased with your care team and will work on the areas you have highlighted for improvement.
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Review from Julie B (Daughter of Client) published on 5 September 2024
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5.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you for your kind review. The carers really enjoy visiting Mum and Dad. We aim to improve whenever we can and will stay close to all of you to ensure we change as needs change.
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Review from G J (Client) published on 2 September 2024
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5.0 out of 5
Reply from Abbie Gardner, Registered manager at Right at Home (Swindon)
Thank you for your positive feedback! We're glad to hear you enjoy the company and activities with our carers. It's wonderful to know our team has been helpful and easy to get along with.
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Review from S R (Wife of Client) published on 15 August 2024
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5.0 out of 5
Reply from Abbie Gardner, Registered Manager at Right at Home (Swindon)
Thank you so much for your kind words and for taking the time to share your experience with Right at Home. We are truly honoured to have had the opportunity to care for your husband and are pleased to hear that our team met your expectations during such a challenging time. We wish you and your family all the best.
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Review from Sarah S (Daughter of Client) published on 14 August 2024
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5.0 out of 5
Reply from Abbie Gardner, Registered Manager at Right at Home (Swindon)
Thank you so much for your heartfelt review. We are truly touched by your kind words and are grateful for the opportunity to care for your dad. Providing compassionate, dignified care is at the heart of what we do, and knowing that we've been able to support your dad in staying at home means the world to us. We're also glad to hear that our communication has brought you peace of mind-keeping you informed and updated is a key part of our commitment to quality care. Thank you again for your support and encouragement.
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Review from C M (Husband of Client) published on 14 August 2024
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5.0 out of 5
Reply from Abbie Gardner, Registered Manager at Right at Home (Swindon)
Thank you for your lovely review! We're so glad to hear that you find our staff friendly, caring, and punctual. It's wonderful to know that you look forward to their visits and find them helpful. If there's anything more we can do to assist you, please don't hesitate to let us know.
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Review from Ann R (Client) published on 9 August 2024
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5.0 out of 5
Reply from Abbie Gardner, Registered Manager at Right at Home (Swindon)
Thank you so much for your wonderful feedback! We're thrilled to hear that you're very happy with your carers and that you find our service excellent. If there's anything more we can do to support you, please don't hesitate to reach out.
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Review from Julie S (Niece of Client) published on 9 August 2024
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5.0 out of 5
Reply from Abbie Gardner, Registered Manager at Right at Home (Swindon)
Thank you so much for sharing your experience with Right at Home! We're delighted to hear that our services have made a positive impact on your aunt's health and well-being. If there's anything more we can do for you or your aunt, please don't hesitate to reach out.
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Review from H R (Client) published on 9 August 2024
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4.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you for your feedback! Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If there's anything else we can do for you, please don't hesitate to let us know.
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Review from J W (Power of Attorney of Client) published on 20 June 2024
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5.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you for your kind words. Everyone here at Right at Home Swindon held both the client and yourself in the highest esteem. He was naturally kind, and all the carers, without exception, liked him. You were always taking care of his interests and deserve a special mention. It has been our good fortune to have supported him and to have worked closely with you. We will all miss you both.
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Review from M M (Friend of Client) published on 30 April 2024
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5.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you for your kind comments. The carers enjoy visiting and will appreciate your feedback.
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Review from P H (Client) published on 30 April 2024
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4.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you for your comments. As time goes by we will get to know you better and hopefully improve your overall experience.
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Review from Alan B (Client) published on 16 April 2024
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4.0 out of 5
Reply from Michael Bowen, Managing Director at Right at Home (Swindon)
Thank you for your valuable feedback. We use this information to improve our service and will strive to deliver even better care in the future.
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The Review Score of 9.8 (9.783) out of 10 for Right at Home (Swindon) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.783 for Right at Home (Swindon) is calculated as follows: ( (145 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 180 Ratings = 4.783
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Swindon) is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 May 2018
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Job Title: Managing Director
Joined: 2015
I am married to my lovely wife, Sue, and have four children to keep to me busy. After many years working as an accountant in a variety of organisations including EMI, TNT and BBC Worldwide I am delighted to be moving into the world of home care. Whilst I am proud of what I have achieved in the past, my role as a Right at Home franchise owner is taking me into a whole new world where I can help to improve the quality of life for others.
Customer service has always been central to my work ethic and so it is a bonus that I can put this to good use in such a person-centred way. It is also a joy to be working with the bigger team at Right at Home who demonstrate their kindness and passion for care every day. To compliment my work I have become a dementia friend and now a dementia champion. I was amazed to discover how much can be done to improve the quality of life for those with dementia so long as you have the right knowledge.
Our company values are based firmly on person-centred care and everyone here at Right at Home Swindon is utterly devoted to maintaining those values. So, if you want a friendly face to call in and help you with everyday tasks around the home, personal care or simply to chat to then we have the perfect person waiting for you.
Job Title: Registered Manager
Joined: 2018
My incredible journey with Right at Home began in 2017. Starting as a caregiver and gradually advancing through the ranks, I'm proud to say that I now serve as the Registered Manager, a role I stepped into with passion and determination in October 2023.
Throughout my time here, I've amassed a wealth of knowledge and experience, bolstered by the completion of my Level 4 qualification in Health and Social Care. This journey has been more than just a career path; it's been a calling—a calling to ensure that every individual under our care receives nothing short of the very best.
My commitment to excellence isn't just confined to the office; it's a driving force that fuels every aspect of my life. Whether I'm strategizing ways to enhance our services or spending cherished moments with family and friends, my passion for providing top-tier care never wavers.
And when it's time to unwind and recharge, you'll often find me seeking thrills and laughter at theme parks. After all, life is about balance, isn't it? Join me on this journey of compassion, dedication, and joy as we continue to make a positive impact in the lives of those we serve. Together, let's create moments that matter!
Job Title: Team Leader
Joined: 2020
I am proud to be the Team Leader at Right at Home Swindon. I joined this incredible team back in 2020, starting as a Caregiver with no prior experience in the field. Right At Home Swindon provided me with comprehensive training and unwavering support, and I was warmly embraced by my colleagues who offered tremendous assistance throughout my transition.
From the very beginning, my passion for working in the community, especially in the comfort of clients' homes, became evident. I'm dedicated to enabling clients to maintain their independence and safety while providing the support they need. In 2022, I achieved my Level 3 qualification, marking a significant milestone in my journey, and seamlessly transitioned into the role of Team Leader.
As a Team Leader, my responsibilities extend beyond providing vital support to clients. I play a crucial role in mentoring and supervising Right at Home Caregivers, offering them the guidance and support they require to excel in their roles. I work closely with all of my colleagues to assess the unique needs of both existing and new clients, crafting personalised care plans that prioritise individual well-being.
My commitment to personal and professional growth is evident, and with the full support of the Right at Home Swindon team, I've now attained my Level 4 qualification, further enriching my expertise. Outside of work, I prioritise my well-being by frequenting a local gym, recognising the importance of exercise as a means to unwind. Additionally, I cherish quality moments with my family and friends.
The ethos of the Right at Home team is encapsulated in a commitment to dedication, compassion, and ongoing improvement, making me an invaluable asset in our mission to provide exceptional care and support to our clients.
Job Title: Care Coordinator
Joined: 2020
My name is Chloe, and I am the Care Co-Ordinator here at Right At Home. I began my journey at Right at Home as a Care Assistant in 2020. I then completed my diploma in health and social care in 2022, a milestone that allowed me to progress to my current role of care coordinator in 2023. I have always had a passion for looking after others and find immense joy in making a positive impact in people's lives.
When I'm not at work, you can find me dancing - a hobby I've enjoyed since the tender age of 3. I also have a love for traveling and exploring different parts of the world, experiencing new cultures, and making unforgettable memories along the way. I believe in embracing life to the fullest and am always eager to learn, grow, and connect with others.
Job Title: Recruitment and Training coordinator
Joined: 2023
In 2018, I began my caregiving journey with Right at Home, driven by a genuine desire to help others.
Fast forward to February 2023, and I transitioned into a training role, sharing my experience and skills with aspiring CareGivers. Come July of the same year, I took on the additional responsibility of recruiting, using my first-hand knowledge to bring in compassionate individuals to join our amazing Care team.
Alongside my professional endeavours, I am committed to personal development. I am currently completing a diploma in adult social care to deepen my understanding and enhance my skills in providing quality care to those in need.
Job Title: Team Leader
Joined: 2023
I joined Right at Home in 2023 as a caregiver, where I had the privilege of building meaningful relationships with clients, providing personal care, managing medications, and preparing meals. As of 2024, I have embarked on a new journey as a Team Leader within our office team. In this role, I am dedicated to supporting our caregivers through regular supervision and conducting thorough client reviews. I deeply appreciate the support from my colleagues and look forward to growing alongside the company, ensuring we continue to deliver exceptional care to our clients.
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