Right at Home (Brentwood, Billericay & Rayleigh) has a Review Score of 10 (10.000) out of 10, based on 19 reviews in the last 2 years. Over all time Right at Home (Brentwood, Billericay & Rayleigh) has 56 reviews.
Review from S K (Client) assisted by family/friend published on 17 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David S (Client) published on 3 March 2022
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Overall Experience
5.0 out of 5
Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your kind words. Our carers and office team are very proud of the service they provide and really appreciate being recognised for this, in particular, by our clients and their loved ones.
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Value for Money
Review from E K (Wife of Client) published on 23 April 2021
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5.0 out of 5
Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your review, the carers that cared for your husband and our office-based care team really appreciate your kind words.
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Review from D P (Daughter-in-law of Client) published on 19 April 2021
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Overall Experience
5.0 out of 5
Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your kind words Denise, it was lovely to see you and your family at our office last week.
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Value for Money
Review from N G (Son of Client) published on 18 August 2020
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Overall Experience
5.0 out of 5
Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your kind words, it was an absolute pleasure to support your Mother; and many thanks for the lovely cards you kindly gave to her carers. Kind regards, Right at Home.
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Treated with Dignity
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Review from Stella H (Nephew of Client) published on 26 May 2020
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Overall Experience
5.0 out of 5
Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)
Many thanks for your kind comments regarding your Aunt's care. We very much hope that your Aunt makes a speedy recovery and we would be delighted to provide care for her again.
Kind regards.
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Treated with Dignity
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Review from B C (Client) published on 30 March 2020
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from T F (Husband of Client) published on 25 June 2019
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Client) published on 19 June 2019
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I A (Client) published on 19 June 2019
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D A (Client) published on 19 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P T (Wife of Client) published on 19 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P T (Wife of Client) published on 19 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Z W (Niece of Client) published on 19 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from David G (Client) published on 9 October 2018
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from G G (Client) published on 5 October 2018
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mary C (Wife of Client) published on 6 June 2018
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Pauline N (Mother of Client) published on 28 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Gordon K (Client) published on 28 March 2018
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret T (Client) assisted by family/friend published on 16 March 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Value for Money
The Review Score of 10 (10.000) out of 10 for Right at Home (Brentwood, Billericay & Rayleigh) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Right at Home (Brentwood, Billericay & Rayleigh) is calculated as follows: ( (114 Excellents x 5) ) ÷ 114 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Brentwood, Billericay & Rayleigh) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 May 2019
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Job Title: Business Owner
Joined: 2014
Owner John Walsh recognised the need for better care services and knew that he wanted to deliver the same promise as Right at Home – ensuring that clients’ dignity, independence and well-being remained a top priority at all times.
Nice to meet you! I opened Right at Home (Brentwood, Billericay and Havering) in 2014 with an aim to help people improve the quality of their lives by providing high-quality care to adults in their homes and their local communities.
I am married to Zara and have two daughters who attend a local school. Zara served as a police officer in the local community for many years before being medically retired with Multiple Sclerosis.
My motivation to change career and to become involved in providing care to the elderly and people with disabilities was very personal, based on my experiences with my Mother who benefited significantly from the home care she received, and my experience of living with a loved one with a disability.
It can be overwhelming to decide on the best thing to do when someone close to us needs care and we naturally want them to receive the very best level of care. With this in mind I am confident that by joining Right at Home, my care team and I will be able to provide a very high standard of care to all of our clients. Through our personalised services, you can be assured our clients will receive the care and attention which they deserve.
Prior to joining Right at Home, John had a senior leadership role in the services sector and is passionate about working very closely with clients to understand their real needs to deliver a high-quality service based on individual choice.
Job Title: Registered Manager
Joined: 2018
My name is Marie Gower I worked in London for several years, then after having children wanted to work closer to home. I started my career in care around 10 years ago working as a domiciliary caregiver. I have worked my way from Carer to Field Care Officer, Care Coordinator and Care Manager. I now quite proudly sit as Registered Manager at Right at Home Brentwood, Billericay & Havering.
By working my way through different care roles, I have found that I am able to manage, train and provide the best possible care in the safest and well-led way in which all our clients' carers deserve.
Care is my passion and my career, it’s not just a job. For me, it is vital to ensure that our care team and our clients always feel supported. For our staff, we have an “open door” policy as communication is key to provide safe and high-quality care at all times.
Job Title: Office Administrator
Joined: 2020
My name is Ellie and I study Business Level 3 at college. I am very interested in Health and Social care and thought this job of being a junior administrator would mirror extremely well with my college course as it is in the industry I am very interested in.
I really enjoy working with the office team at Right at Home Brentwood, Billericay & Havering, they are very welcoming, hardworking and are my role models as they have taken the path I would love to reach when I am at their stage of their careers.
Job Title: Care Co-Ordinator
Joined: 2022
Hi, I'm Daniella and I'm the Care Coordinator for Right at home Brentwood, Billericay & Havering.
I came back to Right at home In August 2022 as a care assistant having worked here before. I successfully applied for an internal vacancy as the company's Care Co-Ordinator which I started in January 2023.
I really enjoy my new role and working with a great care team.
Job Title: Field Care Supervisor
Joined: 2021
Hello, my name is Lucy. After spending over 6 years in retail, I was looking for a change in career and a job that was more local to home. I started as a caregiver with Right at Home and eventually became field care support for Right at Home. My role includes both office work and caring. When I go to work, it doesn’t feel like just a job- sometimes it’s nice to just pop into the office and have a chat- everyone is so welcoming and supportive!
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