Sylvian Care Reading & Wokingham

Unit 6 Millars Brook, Molly Millars Lane, Wokingham RG41 2AD
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9.9 17 Reviews
  • Sylvian Care Reading & Wokingham, Wokingham
Sylvian Care proudly offers a wide range of high-quality home care services to the Reading and Wokingham area, supporting individuals and their families in living a comfortable and fulfilling life. The dedicated team of compassionate professionals is committed to providing personalised care tailored to the unique needs of each client.

Services include personal care, live-in care, respite care, end-of-life care, and support for individuals with dementia and other neurological conditions. Focus is on promoting independence, dignity, and well-being while ensuring safety and peace of mind for both clients and their loved ones.

In addition to the core care services, Sylvian Care provides essential domestic assistance, such as meal preparation, shopping, and housekeeping, to help maintain a clean and comfortable living environment. Moreover, their companionship service fosters social interaction and emotional support, further enhancing the quality of life for clients.

Sylvian Care continually strives to improve the lives of those they serve, and the team of experienced carers receive ongoing training to ensure they possess the necessary skills and knowledge to deliver exceptional care. They work closely with healthcare professionals, such as GPs and district nurses, to develop comprehensive care plans that address the specific needs of each individual.

Choose Sylvian Care for reliable and compassionate home care services in the Reading and Wokingham area, and experience the difference they can make in your life or the life of a loved one.

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Care Provided by Sylvian Care Reading & Wokingham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Hobbs (Registered Manager)

Funding & Fees Guide for Sylvian Care Reading & Wokingham

  • Prices

  • From 33.80 per hour

  • Our fees reflect the high-quality, personalised care we provide. We ensure our prices are competitive.
    We provide free care consultations and advice to ensure that every client receives the tailored support they need.
    We provide 30 minutes minimum visit

Sylvian Care Reading & Wokingham Reviews (17)

9.9

Sylvian Care Reading & Wokingham has a Review Score of 9.9 (9.918) out of 10, based on 11 reviews in the last 2 years. Over all time Sylvian Care Reading & Wokingham has 17 reviews.

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Review from Jo W (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Sylvian for my mum's care since she came out of hospital two months ago and we couldn't be happier with the service they provide. The carers are always friendly, patient, attentive and kind and it's very comforting to know our mum is in such good hands.

Reply from Nicola Hobbs, Registered Care Manager at Sylvian Care Reading & Wokingham

Thank you for taking the time to write this review. It's a pleasure to support your mum. Please do get in touch if there is anything more we can do.


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Review from Sarah H (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sylvian Care have been providing care three times a day for my father during January 2025. I have found them to be reliable, efficient, and providing good communication at all times. The app they use to report on care visits is a brilliant link between the carers and the family of the person receiving
care. This app means we can check on his thrice-daily visits, see if any issues are raised or if there are any requirements for food or other household items so we can order them accordingly. My father's regular carers will also use the app for photos of anything that may need to be addressed to keep my father safe in his house, e.g. any breakages or food issues. Sylvian has organised care to work with my father's personal schedules to keep him as settled as possible within his house, and are flexible should we need to rearrange schedules. I feel very secure in that my father is receiving the best home care on a daily basis.

Reply from Nicola Hobbs, Registered Care Manager at Sylvian Care Reading & Wokingham

Thank you so much for taking the time to write such a thorough review! It's our pleasure to support your father, please do get in touch if there is anything more we could be doing.


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Review from Rebecca H (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sylvian Care have been looking after my father for a month, since his return from respite care. He has vascular dementia and is often confused, distressed and difficult to deal with. I have been very impressed by the carers' patience and persistence with him, and their attention to his needs: they often
pick up on health and wellbeing issues that might easily go unnoticed, and have gone out of their way to ensure he gets medical attention and medication when he needs it. Communication had been excellent: both my sister and I live some distance away, and having daily records accessible via the app is incredibly reassuring; it also enables us to pick up on things that need sorting out at an early stage. We are very happy so far with Sylvian's service.

Reply from Nicola Hobbs, Registered Care Manager at Sylvian Care Reading & Wokingham

Thank you, I know this review will be so useful to others looking for support for their loved ones. We really appreciate your kind words and hope to continue to support your father for many years to come!


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Review from Lindsey P (Daughter of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my mum is receiving. All staff are very friendly, caring and dedicated to their job. My mum is very happy with them all and loves chatting to them. They are informative and understanding.
Thank you for the excellent care.

Reply from Nicola Hobbs, Registered Manager at Sylvian Care Reading & Wokingham

Thank you for taking the time to leave this review! We are thoroughly enjoying supporting your mum, so please do not hesitate to reach out if we can provide any further support.


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Review from V W (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never dealt with carers before, it was a daunting experience, but the Sylvian Carers and management team are extremely helpful and always there if you need something. I am very happy with the care they have given my mum, she can be difficult, but they deal with her in a very friendly understanding
manner.

Reply from Nicola Hobbs, Registered Care Manager at Sylvian Care Reading & Wokingham

Thank you for your kind review as always, we are here to help and are delighted to be able to continue to support your mum to stay in her own home.


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Review from Martin A (Son of Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been more than impressed with the whole team so far (after one week). The care provided is very good, and much appreciated by my mother. She was not in a good place, physically or psychologically when she came out of hospital, but is now in good spirits and feeling positive, which I am certain
is significantly down to the confidence she has in the team from Sylvian Care.
I have been very pleased with the degree of communication, and the attention to detail shown by the office staff, and from the inputs provided after each visit to the app system.
Very happy with everything.

Reply from Nicola Hobbs, Registered Care Manager at Sylvian Care Reading & Wokingham

Thank you - we are thrilled to be of service and hope that your mum continues to go from strength to strength!


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Review from Chris B (Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was super and really efficient.

Reply from Nicola Hobbs, Registered Care Manager at Sylvian Care Reading & Wokingham

Thank you so much for your kind review. It's a pleasure to support you.


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Review from Robert M (Son of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sylvian Care provided home visits and care to my 98-year-old mother for almost two years. She is physically very frail and suffers from dementia. Her carers were kind, patient and efficient. When it was necessary to stay longer than the allowed time, they always did. They were also responsible for administering
her medicine to her and this they did with care and attention. As for the organisation, I appreciated two things in particular: first, the ease of communication. Whenever an issue arose that needed discussion, Syvian Care were quick to respond and dealt with the issue effectively. Second, having access to the app meant I could read a report after every visit by a carer, which gave me peace of mind and reassurance that all was well. I would recommend Sylvian Care without reservation.

Reply from Nicola Hobbs, Registered Care Manager at Sylvian Care Reading & Wokingham

Thank you for your kind review, Robert. It was our pleasure to support your mother and we wish her all the very best in her new home.


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Review from Tracy G (Daughter of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we receive for our elderly mother, who suffers from dementia, is excellent. The carers come twice daily and are always on time, very kind, caring and attentive ensuring Mum's needs are met. The management team are in regular communication with my family via email or telephone and is very helpful.
We really appreciate the care our mum receives and could not continue to care for our mum at home without this help.

Reply from CG, Director at Sylvian Care Reading & Wokingham

We are delighted that you are happy with our services and that your mother's needs are met in our care. Providing the best possible care for our clients is what we strive for. Thank you for being a valued customer and for sharing your experience to help others find good quality care for their loved ones.


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Review from Jacqueline S (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has twice daily support and can be difficult to coax into eating and drinking. After various different carers, now have someone who checks in twice daily. There have been some teething difficulties more to do with getting the package of care tailored to suit needs but at each stage, nothing has
been too much trouble to adjust and work around. The management team, office staff and all carers have been lovely, supportive and helpful! Thank you for all your help.

Reply from Marina Heathcote, Virtual Assistant at Sylvian Care Reading & Wokingham

We really appreciate you taking the time to leave us a review, Jacqueline. These are the stories that keep us so motivated to continue doing what we’re doing. Let us know if we can do anything else for you.


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Review from Timothy B (Son of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the Sylvian carers. They are smart and reliable. They communicate effectively with their office, who then communicate with myself and family so we can all keep an eye on mum. They are easy to deal with and always available.

Reply from Ferne Garner, Admin at Sylvian Care Reading & Wokingham

Thank you for your review and kind words we really appreciate it.


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Review from Clare W (Granddaughter of Client) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers do a great job. My nan is a proud woman and doesn't want to bother the carers, but needs coaxing sometimes. A regular carer is great to build trust and a relationship - which we currently have and are grateful for.

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Review from Peter W (Son of Client) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Sylviancare to assist with the care of my father 5 years ago. Initially, it was just for cleaning, washing and very low level assistance. Unfortunately, as my father's condition deteriorated, I had to add more and more to the care package. At every step, the assistance I received from
Sylviancare care has been outstanding. The management are extremely helpful and are very flexible in their approach. The care team is excellent and took amazing care of my father. They were very supportive and assisted my father with anything we asked. I would recommend them to anyone.

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Review from P C (Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am an elderly widow, 92 years old and suffer from a spinal disorder called Cauda Equina Syndrome. I have found it increasingly hard to look after the house and myself, especially in winter. I now need help.

Reply from Ioan-Silviu POP at Sylvian Care Reading & Wokingham

Thank you, your review matters to us. We will continue to improve our services.


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Review from Carol R (Daughter of Client) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived alone since the death of our mother 20 years ago. He is 85 and her death left him bereft of companionship. His health has declined a lot over the years - he has poor mobility but absolutely refuses to move into sheltered accommodation. Within the family, myself and 2 siblings live
a fair distance away from him (one abroad). The team from Sylvian are invaluable. We know that he has a visitor every day, his meals are provided, washing done, medicines checked and personal hygiene taken care of. Father is due back at home soon after a period in hospital and now requires further and more intensive care. Sylvian have, of course, confirmed they can deliver what is needed. It is a great comfort to know that at this time in his life, Dad has the care he needs.

Reply from Ioan-Silviu POP at Sylvian Care Reading & Wokingham

Thank you for your kind words, we are pleased that we were able to provide high-quality care to your father.


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Review from Nicoleta S (Regular Volunteer) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Individual staff respond to the individual personalities of clients very well, with respect,
consideration, professionalism, and thoughtfulness. Nothing was too much trouble.

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Review from M H (Son of Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been excellent. We first needed a carer for my father. Sylviancare managed to arrange a live-in carer at short notice, which worked very well. We now need a second carer to cover the nights, and Sylviancare arranged a rota of waking carers at nighttime. Our carer has become a friend
of the family and really cares for Mum and Dad whilst finding time to keep the house spotless and cook meals for them.

Reply from Ioan-Silviu POP, Director at Sylvian Care Reading & Wokingham

Thank You! Your Review matters to us. We are happy to see things are working well.


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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Sylvian Care Reading & Wokingham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Sylvian Care Reading & Wokingham is calculated as follows: ( (56 Excellents x 5) + (5 Goods x 4) ) ÷ 61 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sylvian Care Reading & Wokingham is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Silviu

Silviu Pop

Job Title: Nominated Individual

Joined: 2014

Qualifications: Silviu graduated from nursing college in 2002 and completed his Level 5 in Leadership for Health and Social Care Services Diploma for adults and children in July 2016.


Experience: Silviu Pop has a vast array of experience both in the UK and abroad. He qualified as a Nurse in 2002 and has experience in working with patients suffering from Learning Disabilities (including children), Dementia and worked within a large stroke unit. He was in the military, joined the Infantry Battalion for 4 years, serving in Iraq as a qualified Registered Nurse.


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Nicola Hobbs

Job Title: Care Manager

Joined: 2024

Qualifications: Nicola successfully completed her Level 5 in Leadership for Health and Social Care Services Diploma in 2020.


Ferne

Ferne Garner

Job Title: Deputy Manager

Joined: 2023

Having successfully completed NVQ level 3 in health and social care, Ferne has demonstrated a high level of competence and knowledge in her field. This qualification not only validates her proficiency in delivering person-centred care but also signifies her commitment to upholding individuals' rights and choices. With over a decade of experience in the sector, she has honed her skills and developed a profound understanding of the intricacies involved in providing comprehensive care.


Ferne's passion for enhancing people's quality of life and overall well-being is the driving force behind her dedicated career. Her diverse clientele, ranging from older adults to individuals with disabilities and mental health issues, underscores her versatility and adaptability in addressing a wide spectrum of needs within the community.


Additionally, Ferne is well-versed in promoting health and safety standards, ensuring that the well-being of her clients remains a top priority. Ferne's skill set extends beyond her technical proficiency, encompassing strong communication abilities that enable her to connect effectively with clients, colleagues, and other stakeholders.


Anca

Anca Tintelecan

Job Title: HR Manager

Joined: 2014

Anca is a highly qualified and experienced professional with a strong background in social work and healthcare management. She was part of the initial team that started Sylvian Care in 2014, working as a Care Coordinator in Reading & Wokingham, and then Care Manager at Sylvian Care in Bracknell & Ascot.


She further enhanced her skills overseas during this time by successfully completing her Level 5 in Leadership for Health and Social Care in 2018, and now plays a pivotal role as our Human Resources Manager


Alison

Alison Small

Job Title: Field Care Support

Joined: 2024

Alison has successfully completed her Level 3 Diploma in Health and Social care and has spent almost a decade supporting clients in their own homes. Alison's passion and caring nature shine through any work she does.


Frequently Asked Questions about Sylvian Care Reading & Wokingham

What Type of Services does Sylvian Care Reading & Wokingham offer?

Sylvian Care Reading & Wokingham offers Home Care.

How many Carers does Sylvian Care Reading & Wokingham employ?

Sylvian Care Reading & Wokingham employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvian Care Reading & Wokingham to verify any information. View our terms and conditions. Sylvian Care Reading & Wokingham has a Platinum Service – more info.