Home Instead (Reigate & Tandridge)

Robert Denholm House, Bletchingley Road, Nutfield, Redhill RH1 4HW
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8.4 28 Reviews
  • Home Instead (Reigate & Tandridge), Redhill
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Care Provided by Home Instead (Reigate & Tandridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Greg Brown (Owner)

Funding & Fees Guide for Home Instead (Reigate & Tandridge)

  • Prices

  • 33.25 per hour

  • The unsociable hours rate is £35.50
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Home Instead (Reigate & Tandridge) Reviews (28)

Total of 28, showing 1-20
8.4

Home Instead (Reigate & Tandridge) has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Home Instead (Reigate & Tandridge) has 28 reviews.

Overall Experience

  • 25
  • 3
  • 0
  • 0
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Date Published

28
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2
2
26

Review from K D (Daughter of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are friendly, gentle, caring and kind. They go out of their way to look after my parents and support them both in every way, not only with dignity and respect but with genuine affection. They help with washing, dressing, with meal preparations, cleaning and outings out. Nothing is ever too
much trouble. I am very grateful to the team for their consistently outstanding service! I really don't know what I would do without them! Thank you very much!

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for taking the time to write a review. It's lovely to work with a family who cares too. Please let me know if there's anything else the team can do to earn that 5th star for value for money.


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Review from C L (Daughter of Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my mother since last June 2023. I have nothing but praise for the care she has received. She has 4 different carers, all of whom are friendly and care for her extremely well. My mum enjoys their company. Their help has been a godsend to me. I cannot recommend highly
enough.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you so much for taking the time to leave a review. It's lovely to know we are able to make a positive difference to your family.


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Review from Mary J (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no fault with Home Instead (Reigate & Tandridge). The staff who came to help me were caring and kind. Regular checks are made to ensure that there are no problems. I have discontinued using their services as what is on offer is not really what I need. I have no hesitation in recommending their
services as every attempt is made to be accommodating.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for taking the time to leave a review Mary. We always strive to achieve 5 stars in every area so will call for feedback about how we can improve.
Kind regards.


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Review from Delia T (Daughter of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service by carers and office staff alike. My parents always felt very comfortable with the carer, and this was very reassuring for the family as they had been reluctant to accept any help. The transition was very smooth, and the quality of service was second to none.
My parents have now
moved into a care home close by due to declining health issues, but their time with Home Instead was a very positive experience. Thank you!

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you, Delia; the team here are very happy to have been able to help. It was a pleasure supporting your parents. Great communication with family members makes such a difference too.


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Review from J B (Daughter of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the level of care and support that Home Instead offer mum, allowing her to lead an independent life, and allowing her family not to worry about her day-to-day needs. All our carers have been kind and considerate and Mum has enjoyed getting out and about, going for lunches etc.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for the review, I'm sorry we didn't get the match right initially, it's rare but sometimes happens, unfortunately.


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Review from Penelope H (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my parents, Father 100 and Mother 83 years, for about a year at home. They were absolutely amazing!
A truly caring service was given the whole of this time. Any health issues were alerted to us on the same day. Their main carer treated them so kindly and respectfully. We always
felt relieved when she was there. Such an efficient service with an app, which was updated after every visit, so the family always felt well-informed. I live in Gloucestershire, so it was very reassuring to know how my parents were doing and could respond when necessary. From carers to administration - the service was outstanding and I cannot recommend them highly enough.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for taking the time to post a review, Penelope. The team all work so hard and with such dedication. Getting reviews such as yours makes it all worthwhile.


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Review from Duncan P (Son-in-law of Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to obtain carers to come in to look after my 100 year old father-in-law to help him get up each morning, shower him and get him dressed as my mother-in-law was struggling to do this.
Right from the outset the team at Home Instead went into action and proved so professional. An excellent interview
and assessment of their needs at the outset and both my parents-in-law looked on their principal carer as a friend and looked forward to the visit and the conversations.
After each visit, the carer uploaded notes onto an app that we, and my wife's siblings, could view and take appropriate action.
Regular reviews are undertaken including feedback on the carer's performance. All this was in stark contrast to other domiciliary care providers who either did not respond to our approaches or who when appointed failed to keep promised timescales.
We have had to move my parents-in-law to a care home due to dementia issues but we and they will miss the interaction with Home Instead.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for reviewing us. I'm very happy that we were able to help. It makes a huge difference when the team here, family, and not least your parents, all communicate effectively so that we work together for the desired outcomes. We wish your parents the very best in their new situation.
Best regards from all of us here at Home Instead.


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Review from Melanie F (Daughter of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful company have been helping and caring for my mum for 2 years. We have found them to be exceptional with caring and organizational skills high on the list. My mum's carer managed to engage Mum's attention with imaginative ideas which helped with her dementia. When Mum could no longer get
out of bed the carer sat with her doing puzzles, colouring and singing which made my mum's last few months bearable for her. Nothing was too much trouble. I did not think caring to this standard was available.
Well done Ladies.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Dear Melanie,
Thank you for taking the time to review us. It was a pleasure supporting your mum and being able to communicate effectively with you. It's so lovely when "children" care for their parents as much as you obviously do.
Best wishes from all here at Home Instead.


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Review from Daniel G (Brother of Client) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A kind, empathetic service provided by people who understand the hardships and are willing to listen and work with you. A first-class team who have put my sister's comfort and happiness at the centre of everything they do.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for a wonderful review, Daniel. It's made my morning as that's exactly what we set out to do. The team love supporting your inspirational sister.


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Review from Barbara S (Client) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation at all in recommending Home Instead's care to anyone. The care I receive is first class in every respect.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you Barbara,
It's got to be said that I'm very troubled by the 4 stars for "treated with dignity" and would very much like to know why the 5th star is missing so we could put right whatever wasn't right for you? Likewise the 3 stars for value for money; we do charge more than average so we can pay our caregivers more than average as they are different to others and deserve to be seen as such and rewarded appropriately.
That said I'm very happy that you have marked us 5 stars overall and are extremely likely to recommend us. Thank you.


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Review from Carmen J (Client) assisted by family/friend published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the help given to me and going to the clubs etc.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for taking the time to review the service. We will be in contact to see how we can get to 5 stars with you.


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Review from J T (Daughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with our caregiver. Every effort was made to find a good match. Her conversation is great, and she really stimulates my mother whilst also being happy to do domestic duties. I love the fact that the carers are permitted to take clients out in their cars.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you for sending a review. I know that your mother's CAREGiver really enjoys visiting and supporting her. Hearing that the match is so good and a positive difference is being made, makes it all worthwhile.


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Review from Helen A (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has two wonderful caregivers who visit her regularly. She suffers from dementia. I frequently leave them copious notes about what I would like them to do and I return to find everything completed, despite the fact that I know my mother will have told them not to worry about it (she doesn't
like to put anyone out!) and they are things that I often don't manage to achieve myself with her. Her mental capacity has definitely benefited from conversation with people outside the family and they listen patiently to her stories and repetition. I know the company try hard to match the caregivers with the client and this has worked so well with my mother. Communication with the office is always reassuring and responses are quick. I don't know what I would do without them, let alone how my mother would manage.

Reply from Greg Brown, Owner at Home Instead (Reigate & Tandridge)

Thank you Helen,
It's so lovely to receive affirmation that the heart and soul that the whole team put into providing the best possible level of support and care for your mother (and all our other lovely clients), is recognised, and is making the positive difference we all aim for; even more so in these difficult times with the associated logistical problems they bring.
Thank you again for taking the time to submit this review.


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Review from D R (Wife of Client) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the standard of care offered by the people who have helped me. In the months they have been helping me, to care for my husband. It has been a very good support and very welcome. I would be happy to recommend them in the future.

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Review from A L (Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my carers very helpful and friendly. Not only when I go on shopping trips with them, but for the help, advice and the companionship.

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Review from Robert E (Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, similar interests such as crossword puzzle and cricket.

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Review from William T (Client) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the caregivers extremely efficient, kind, caring spotlessly clean and courteous at all times. I have been totally impressed by the services provided by Home Instead.

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Review from Angela L (Friend of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Contacted Home Instead to help my elderly neighbour that just needed to be driven to the local cafe for lunch and couldn't be more pleased with the wonderful staff who go above and beyond and are so genuinely caring and understanding. He has come on leaps and bounds as he has company now each day. I
would highly recommend Home Instead.

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Review from A R G (Son of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been my first time arranging care. We've been using Home Instead for about a year now. I chose them by starting at the top of the NICE rankings for our location and I haven't been disappointed. From the outset, they provided help and reassurance at a stressful time. It did take a bit longer
than I'd hoped to ramp up to the level of cover that I was looking for but the caregivers are very well-chosen and carefully matched with the client. They really do care and this comes across. They are patient, supportive and interested in mum, and the two-hour minimum visits mean that they spend a good amount of time engaging with her on each visit. As well as the "mechanics" of making sure that she gets her meals, clean clothes and personal care, I do believe that her cognition has benefited from having them there speaking with her for two or three hours every day. Any arrangement of this type takes a bit of work to fine tune, but I am very comfortable entrusting my mother to them.

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Review from Judith D (Client) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is an extremely good companion. We do crosswords together. She also takes me shopping. She even takes me when I had to take the dog to the vet.

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Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Home Instead (Reigate & Tandridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Home Instead (Reigate & Tandridge) is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Reigate & Tandridge) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Frequently Asked Questions about Home Instead (Reigate & Tandridge)

What Type of Services does Home Instead (Reigate & Tandridge) offer?

Home Instead (Reigate & Tandridge) offers Home Care.

How many Carers does Home Instead (Reigate & Tandridge) employ?

Home Instead (Reigate & Tandridge) employs 47 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Reigate & Tandridge) to verify any information. View our terms and conditions. Home Instead (Reigate & Tandridge) has a Basic Service – more info.