Review from J B (Client) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience

Home Instead was recommended to me by a nurse friend who used your services for her mother so I was happy to seek you out.
My lady is very bright, cheerful, willing and helpful, always on time and I look forward to her visits.
I certainly appreciate her help.

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Review from Carole D (Wife of Client) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

Home Instead provided companionship to my husband for approx 2 years. I cannot praise and thank them enough. The companions they provided for my husband were not only kind and thoughtful but perfectly matched to my husband. The people in the office are kind and supportive and I would recommend them

to anyone.

Reply from Greg Brown at Home Instead (Reigate & Tandridge)

Thank you very much, Carol. It was a pleasure and an honour to support your husband.

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Review from Benita N (Daughter of Client) published on 30 May 2017
Submitted via Website • Report

Overall Experience

Home Instead have not only supported my Dad in living independently but also given me the peace of mind that his care is in good hands so that I can also concentrate on my own health and well-being. Living with Alzheimer's and losing your wife (my Mother) to Cancer, is a stressful and heartbreaking

time for all concerned and Home Instead came at a time, when change was a scary place to be, but made so much easier with the right care and support, which this agency is and was able to offer. I wish the team all the very best in the future and keep doing what you do!! It works. Thank You for your support.

Reply from Helen Brown, Director at Home Instead (Reigate & Tandridge)

Thank you, Benita, it has been our pleasure to be with you and your Dad.

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Review from Lyndon J (Husband of Client) published on 22 November 2016
Submitted via Website • Report

Overall Experience

Home Instead does exactly what its says on the tin, providing high-quality care at home. My wife was allocated two outstanding care providers. Every morning they showered her, dressed her and made her breakfast. In addition, they took a real interest in her as a person, treating her with dignity, and

encouraging her to make conversation, despite her dementia. Nothing was too much trouble. They were always willing to go the extra mile. Thank you so much.

Reply from Helen Brown, Director at Home Instead (Reigate & Tandridge)

We all enjoyed spending time with you and your wife - a lovelier smile we could not have hoped to see.

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Review from Jane H (Daughter of Client) published on 21 November 2016
Submitted via Website • Report

Overall Experience

When my mother lost her driving license I contacted Home Instead to provide my mother with a means to get to the shops and also provide companionship combining the shopping trip with lunch out.

Mum became very fond of her companion who always treated her with great respect and consideration. When

my Mum's condition worsened and she needed more care, Home Instead stepped in, often at short notice, until more permanent arrangements could be made. They provided invaluable support and advice at a time of considerable stress for our family.

Reply from Helen Brown, Director at Home Instead (Reigate & Tandridge)

Thank you for choosing us to spend the last year or so with your Mum. She was an important part of all of our lives and we took great pleasure in being able to support her during an obviously difficult time.

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Review from Beverley M (Daughter of Client) published on 15 November 2016
Submitted via Website • Report

Overall Experience

The professional manner and thorough way the care plan for Dad was put together was excellent and resulted in Dad receiving a first rate service from a lovely career to whom he grew very attached. I liked the fact that whilst the service ensured that he got his daily meds a cooked meal and tidy house,

he also got much-desired company and that was a great comfort to us. A visit to the garden centre, feeding the ducks or a bus trip into town made all the difference to his lonely and confused life.
The service is very flexible but what I liked was the continuity that meant that he received the same carer every day which is very important in a Dementia sufferer. She quickly learned his funny little ways and that, in turn, made him relaxed and happy in her company.
I would highly recommend Home Instead to anyone who is looking for long-term care for a member of the family. Great care is taken to match the right carer to each individual and that is what makes the difference.

Reply from Helen Brown, Director at Home Instead (Reigate & Tandridge)

It was our absolute pleasure to be involved in the life of this fabulous gentleman and his family.

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Review from J L (Granddaughter of Client) published on 11 November 2016
Submitted via Website • Report

Overall Experience

The whole team are great - they are attentive and always provide a helpful service, and take the time to ask how my grandma is doing and pop in to see her to check all is well. Her carer was a great match and my grandmother got on very well with her. The service was reliable, caring, attentive and personal.

I would highly recommend.

Reply from Greg Brown, Managing Director. at Home Instead (Reigate & Tandridge)

Thank you Jenny, it was a pleasure and an honour to provide support to your grandma. She is a role model for attitude in later life, always positive, pragmatic and generally lovely.

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Review from Deborah (Daughter of Client) published on 7 November 2016
Submitted via Website • Report

Overall Experience

From the point at which we engaged the services of Home Instead, we had absolute confidence in their ability to work with us to find the perfect companion for our father. It is not overstating it to say that over time this dedicated team became a real part of the family. To a person, they went above

and beyond the call of duty to get to know our father and arrange trips and outings that would engage Daddy in the things that he loved. We never ever felt that this was seen as a chore, but a pleasure for them as well. Daddy always came back from one of his trips on a 'high'; full of the pleasures of the occasion. His days were undoubtedly enlivened and enriched by this caring, compassionate circle of friends.

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Home Instead (Reigate & Tandridge)

Care Provided by Home Instead (Reigate & Tandridge)

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Funding & Fees Guide for Home Instead (Reigate & Tandridge)