Rivendell Care & Support

6 Hendon Lane, London N3 1TR
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8.9 26 Reviews
  • Rivendell Care & Support, London
At Rivendell Care & Support, they're passionate about delivering exceptional home care services, tailored to suit each individual's unique needs. Guided by their philosophy of "home care your way," they’re committed to providing flexible, person-centred care that enhances independence and improves quality of life.

Whether you’re looking for companionship, assistance with meal preparation, personal care, or more complex medical support, they’ve got you covered. They also offer 24/7 live-in care for those who need round-the-clock assistance. Their goal is to ensure that each care plan is tailored to provide the highest standard of support, allowing clients to enjoy life to the fullest.

The dedicated, highly-trained team treat every client like family, placing safety, trust, and dignity at the forefront of their care. Each carer undergoes a thorough two-stage interview, professional and personal reference checks, enhanced DBS checks, and extensive training—including an in-depth induction, Care Certificate qualifications, and hands-on shadowing. This ensures that carers are fully equipped to deliver the exceptional care you deserve.

At Rivendell Care & Support, your well-being is top priority. Let them provide the care you need, just the way you want it.

Feel free to reach out to learn more about how they can help!

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Care Provided by Rivendell Care & Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Britten Associates Ltd
  • Person in charge
  • Lee-Ann Nailor (Registered Manager)

Funding & Fees Guide for Rivendell Care & Support

  • Prices

  • Between £28.00 and £33.00 per hour
    Live in from £1550 per week (one person) £1650 (complex or couples care)
    Waking night care from £240 per night

  • https://www.homecareassociation.org.uk/resource/the-homecare-association-releases-its-minimum-price-for-homecare-2025-26.html


Rivendell Care & Support Reviews (26)

Total of 26, showing 21-26
8.9

Rivendell Care & Support has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Rivendell Care & Support has 26 reviews.

Overall Experience

  • 22
  • 3
  • 1
  • 0
  • 0

Date Published

26
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1
3
23

Review from Roger W (Nephew of Client) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A reliable service provided with easy communication and reasonable response. Would prefer a regular carer as opposed to a variety of personnel as at present. Not a big problem.

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Treated with Dignity

Value for Money

Review from M L (Daughter of Client) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving high-quality care from Rivendell. Her care worker is amazing and even down to how she likes her tea and coffee in the morning to how she likes her nightdress laid out for her at night.


The office team make sure I am aware of changes and keep me up to date over email and telephone.

We have a great relationship and I know I can trust them with my mum. Thank you!

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Treated with Dignity

Value for Money

Review from T A (Mother of Client) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with Rivendell. Sometimes messages don't get through but on the whole, it is a good service with nice friendly people.

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Treated with Dignity

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Review from Leah L (Daughter of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's carers are so lovely. They are so kind and patient - they always cheer him up when he is feeling down. I feel lucky to have found such a great agency.

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Treated with Dignity

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Review from Teresa K (Client) assisted by family/friend published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with support being provided.
Hair wash once and fortnight and shower.

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Management

Treated with Dignity

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Review from Francis B (Client) assisted by family/friend published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent local agency who responded thoughtfully and satisfactorily to my particular needs. Everyone who I have dealt with has been experienced and kind.

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Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Rivendell Care & Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Rivendell Care & Support is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rivendell Care & Support is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Joshua

Joshua Krygier

Job Title: Managing Director

Joined: 2012

Managing Director


Juliette

Juliette Krygier

Job Title: Director

Joined: 2012

Financial Director


Lee-Ann

Lee-Ann Nailor

Job Title: Registered Manager

Joined: 2015

Registered Manager


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