Avante Home Care and Support

De Gelsey House, 1 Jubilee Way, Faversham ME13 8GD
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9.5 36 Reviews
  • Avante Home Care and Support, Faversham
Avante Care and Support provides care and well-being support in peoples’ homes’ across Kent and the London Borough of Bexley.

Their home care assistance enables individuals to maintain independent and active lifestyles and be a part of their community. The compassionate and fully trained staff provide home care services tailored to your needs, whether you require support with everyday tasks that have become more difficult, need help due to mobility or health-related issues, or are returning home from the hospital.

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Care Provided by Avante Home Care and Support

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Sam Powell (Registered Manager)

Funding & Fees Guide for Avante Home Care and Support

  • Prices

  • Pricing guidance is available on request from our team.

  • Pricing guidance is available on request from our team.

Avante Home Care and Support Reviews (36)

Total of 36, showing 1-20
9.5

Avante Home Care and Support has a Review Score of 9.5 (9.463) out of 10, based on 28 reviews in the last 2 years. Over all time Avante Home Care and Support has 36 reviews.

Overall Experience

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  • 16
  • 6
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Date Published

36
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9
28
8

Review from Sharon A (Niece of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is looked after really well for last few years by all who care for her and would not be able to remain in her own home if not for the carers.

Reply from Sam Powell, Manager at Avante Home Care and Support

Thank you for providing your feedback. We are pleased to hear that you are satisfied with our service and that the carers are doing a great job.


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Review from D W (Client) assisted by family/friend published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My carers are excellent.

Reply from Samantha Powell, Manager at Avante Home Care and Support

Thank you for providing your feedback. We are pleased to hear that you are satisfied with our service and that the carers are doing a great job.


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Review from E B (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care for many years, 4 helps daily. Avantre have proved so caring and helpful. I strongly recommend them.

Reply from Samantha Powell, Manager at Avante Home Care and Support

Thank you for providing your feedback. We are pleased to hear that you are satisfied with our service and that the carers are doing a great job.


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Review from R H (Client) assisted by family/friend published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are now in a routine after a rocky start.
All the carers are very food and give an excellent service.
This is a great improvement on the previous care companies we have had.

Reply from Sam Powell, Manager at Avante Home Care and Support

Thank you for your feedback. We are happy to have worked with you to solve the initial challenges. It's great to know you are satisfied with our service, and we are pleased our caregivers are doing their jobs well.


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Review from S P (Client) assisted by family/friend published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

99% of the time I have experienced at least twice a day an excellent visit from the carer. Each one arrives in a very cheerful way. The care I receive is faultless. 1% of the time the care has been inadequate by not washing all parts of my body. I very much appreciate receiving the care rota every week.

Reply from Sam Powell, Manager at Avante Home Care and Support

We appreciate your feedback and are delighted to learn of your satisfaction with the service provided. Regarding the 1% of the time, a member of our team will contact you to discuss how we can ensure this reaches 100%.


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Review from M C (Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I get from Avante is very good. Sometimes carers are a bit late getting here but I don't think enough time is given for them to travel between visits. When they are here they do whatever is required. Some are more thorough than others but I am happy with their work. Very cheerful ladies
and always have time for a chat. I wish the fees were less!

Reply from Samantha Powell, Manager at Avante Home Care and Support

Thank you for providing your feedback. We are pleased to hear that you are satisfied with our service and the carers are doing a great job.


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Review from B R (Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been treated very well.

Reply from Sam Powell, Manager at Avante Home Care and Support

We appreciate your review. We are pleased that you had a positive experience. Please do not hesitate to share any additional feedback or suggestions with us. We are committed to assisting you in anyway possible.


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Review from T R (Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In most cases I have found the carers to be very good or excellent - always friendly and polite.
However, I do feel that the pay they get is most inadequate for the work they do and the often unsocial hours they work. I would be happy to pay more for such a service.

Reply from Sam Powell, Manager at Avante Home Care and Support

Thank you for your review. We are pleased to hear you are happy with the service.


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Review from C F (Daughter of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Arrival times later than I would like, but a good service when there.

Reply from Sam Powell, Manager at Avante Home Care and Support

Thank you for taking the time to review our service. A team member will reach out to you to arrange a modification of your visit times to your preferred slot or to the closest alternative that we can provide.


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Review from John B (Husband of Client) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very kind and understanding. They are often ready to offer extra time if/when required. They are very friendly and empathetic. They are quite professional, putting the needs of the patient at the fore.

Reply from Sam Powell, Manager at Avante Home Care and Support

Thank you for providing your feedback. We are pleased to hear that you are satisfied with our service and the carers are doing a great job.


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Review from G L (Wife of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Happy with the carers themselves but scheduling leaves a lot to be desired. Booked for 4:30-5 pm and they arrive at anytime but. Recently it has been 3:15 pm. The morning call should be 10:30-11 pm and this week she arrived at 11:10. She said we were scheduled for 11:20.
When carers first came they
always cleaned the shower afterwards. This isn’t done anymore.

Reply from Sam Powell, Manager at Avante Home Care and Support

Thank you for your review. A member of our team will contact you shortly to discuss the issues you have raised, and we will work to address them as soon as possible.


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Review from Kay P (Client) assisted by family/friend published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My carers are very good. They have to put up with a lot from management in my opinion.

Reply from Samantha Powell, Manager at Avante Home Care and Support

Thank you for your review, we are glad to hear that you are satisfied with the care workers.


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Review from E J (Granddaughter of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Avante Home Care and Support so far has been excellent. The staff are so caring and kind and have all the time for my nan in the 4 weeks of the care she has received so far. My nan has been treated with great dignity and the company has helped us as a family restore our trust in a
care company.

Reply from Sam Powell, Manager at Avante Home Care and Support

Thank you for your review. We are glad to hear that you are happy with the service provided to your nan. Please let us know if there is anything else we can assist you with.


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Review from B C (Client) assisted by family/friend published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who come in the morning are very kind and help me. They are excellent. They make sure I am clean and well dressed and have my medicine. Then they help me organise my breakfast. I like them chatting to me.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your review. We are pleased to hear you are happy with the service.


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Review from E C (Client) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with my carer, she is always bright and cheerful when she comes to me and helps me a lot with doing things with me that I find hard to do. We have a good chat and a laugh which is what I need as much as assistance for washing and dressing. I've only just returned to Avante since the pandemic
because I need more help now.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your review. We are pleased to hear you are happy with the service.


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Review from Cheryl B (Daughter of Client) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The principal carer for my mother is excellent, and whilst she was on holiday, we were fortunate to receive the attention of another very good substitute. The admin staff have an extremely difficult job to do but try hard to communicate to us in a timely fashion any staffing issues and provide substitutes.
The stand-in carers often come much later in the morning, but this we understand.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your review; we are glad to hear that you are satisfied with the care provided.


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Review from Deborah T (Daughter of Client) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the summer, a member of the Avante care staff supported my mother, who uses a wheelchair, to attend my daughter’s wedding.
She kindly supported my mother in being ready for the wedding, she then drove her to the venue, a journey of over an hour. Once at the wedding, she looked after my mother’s
needs, from fetching her food and drinks throughout the day, to positioning her so that she could chat to other guests and assisting her with her personal care as required. Towards the end of the day, when my mother was tired, she then drove my mother home and assisted her with her evening care ready for bed.
I can not speak more highly of the calm, dignified and attentive way in which she supported my mother so that she was able to attend an important family celebration. Without this support, it would not have been possible for my mother to be part of our wonderful day.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your review. It was a pleasure to arrange this support for you, and was an honour to be a part of such a special day.


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Review from Suzanne E (Daughter of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers, office staff and field staff are excellent and nothing is too much trouble. We trusted them completely to look after Mum, visiting twice a day and looking after her with such care and professionalism, helping to make her feel safe and cared for in her own home.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your kind review. We are happy to hear you are pleased with the service from Avante. Please let us know if there is anything else you need.


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Review from E P (Daughter of Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have experience of Avante since January 2020 and find them a very acceptable and caring agency and carers. This is based on my previous employment as a carer and looking after my mother full time before 2 carers at one time became necessary. Both carers and management are very supportive with the
care of my mother.

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Review from Nicki C (Mother of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has just started receiving companion care from Avante, and we couldn't be happier. The level of care he receives is exactly what we require, and communication between myself and Avante is second to none. I'd highly recommend this service, and thanks to Avante, I now have quality time to myself.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you so much for your review. We are glad to hear you are happy with the service provided. Please do call us if there is anything else we can do.


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Current Review Score: 9.5 (9.463)

Overview of Review Score

The Review Score of 9.5 (9.463) out of 10 for Avante Home Care and Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.463 for Avante Home Care and Support is calculated as follows: ( (94 Excellents x 5) + (49 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 160 Ratings = 4.463

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Avante Home Care and Support is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Sam

Sam Powell

Job Title: Registered Manager

Joined: 2012

Sam has worked within care since 2007, she joined Avante Care and Support in January 2012 as the ASB Manager, and in November 2023 the Home care team and ASB merged and Sam was promoted to Branch Manager for Home care and support.


She has a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services.


No image found

Davina Beake

Job Title: Field Care Supervisor

Joined: 2018

Davina has worked for Avante since 2018. Davina was a Community Care worker before becoming a Field Care Officer in 2021.


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Emma Stacey

Job Title: Care Coordinator

Joined: 2018

Emma has worked for Avante since 2018. Emma has been a community care worker and out-of-hours coordinator before becoming a full-time Care Coordinator in 2022


Frequently Asked Questions about Avante Home Care and Support

What Type of Services does Avante Home Care and Support offer?

Avante Home Care and Support offers Home Care.

How many Carers does Avante Home Care and Support employ?

Avante Home Care and Support employs 118 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avante Home Care and Support to verify any information. View our terms and conditions. Avante Home Care and Support has a Platinum Service – more info.