Avante Home Care and Support

De Gelsey House, 1 Jubilee Way, Faversham ME13 8GD
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9.5 36 Reviews
  • Avante Home Care and Support, Faversham
Avante Care and Support provides care and well-being support in peoples’ homes’ across Kent and the London Borough of Bexley.

Their home care assistance enables individuals to maintain independent and active lifestyles and be a part of their community. The compassionate and fully trained staff provide home care services tailored to your needs, whether you require support with everyday tasks that have become more difficult, need help due to mobility or health-related issues, or are returning home from the hospital.

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Care Provided by Avante Home Care and Support

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Sam Powell (Registered Manager)

Funding & Fees Guide for Avante Home Care and Support

  • Prices

  • Pricing guidance is available on request from our team.

  • Pricing guidance is available on request from our team.

Avante Home Care and Support Reviews (36)

Total of 36, showing 21-36
9.5

Avante Home Care and Support has a Review Score of 9.5 (9.478) out of 10, based on 28 reviews in the last 2 years. Over all time Avante Home Care and Support has 36 reviews.

Overall Experience

  • 14
  • 16
  • 6
  • 0
  • 0

Date Published

36
5
10
27
9

Review from J F (Client) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the service and care I receive from Avante Care and Support. All carers and office staff are friendly and very helpful. The excellent field care team look after my complicated medication, it is always ordered and picked up from the pharmacy on time.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your kind review. We are pleased you are happy with the service.


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Review from P J (Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very satisfied.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your review. We are happy to hear you are pleased with the service we provide. Please call us should you need anything further.


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Review from A P (Daughter of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had Avante Care for nearly two years now, the calls and carers are consistent which means Mum has got to know the carers extremely well, I myself have met them many times when visiting Mum and to be honest, we look upon them as family members now. If a problem arises I am notified straight
away and between myself and the care team is sorted immediately. I can honestly say I feel very grateful for their service as I have constant peace of mind that my mum is safe and being looked after in a way that I would if I could.

Reply from Sam Powell, Manager at Avante Home Care and Support

Thank you for your kind review. We are happy to hear that you are satisfied with the care you have received. Please do let us know if there is anything else we can help with.


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Review from R H (Husband of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are mostly very good, although the times can vary when they come. It all depends on how many clients they have to visit and how big the round is and the office doesn't always notify us when running late.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your review. We are sorry to hear that there have been some inconsistencies with reporting delays to you. I will feed this back to the team and ensure there is some improvement with this. Please give us a call if you would like to discuss anything further.


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Review from S V (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a 95-year-old male and have been using Avante Carer services for about six months. I have daily care seven days a week. Whilst I have been assigned one main carer, I have different carers on the weekend and I have to say all of Avante's have been amazing. They are all kind and considerate and treat
me with respect and a level of caring that has been a godsend to me. I truly appreciate the services of Avante.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your kind review. We are happy to hear that you are satisfied with the care you have received. Please do let us know if there is anything else we can help with.


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Review from G M (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are really good with Dad. They take time to make sure he is happy and settled before they leave the call. They always let me know if there are any issues. The back office staff and managers are very supportive and helpful. There is never any difficulty in getting through to the office.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your review. We strive to deliver quality care.


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Review from P B (Client) assisted by family/friend published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our overall experience of employing Avante Home Care has been very positive. These are challenging times for the care sector but Avante appears to have worked hard to respond to the difficulties, particularly in recruitment. The members of the office staff and administration seem respectful and efficient
and there is a good policy of communication. Customer care, in general, is of a high quality and we are fortunate to have the assistance of an exceptional care provider who is extremely professional, communicates well, delivers an excellent service and always promotes positive well-being.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your kind review. We are happy you are pleased with the service you receive from Avante Care.


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Review from Sabrina B (Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care company I have ever come across with the best carers and the best admin staff. I have previous companies and they were all up to no good. Avante is the best and you will get no better.

Reply from Michelle Lyndon, Deputy Manager at Avante Home Care and Support

Thank you for your kind review. We will always strive to go above and beyond for everyone.


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Review from Susan C (Wife of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are generally excellent but the Management leaves much to be desired. Visit times vary, are not always within agreed parameters and we are not always informed of changes. There are no regular carers for more than a few days. Occasionally the agency is unable to provide any carer. We
recognise that there will be changes to carers due to days off, holidays or sickness but these should be the exception. There should be a basic template of scheduled visits/carers. There seems to be no geographical grouping of clients so carers are travelling backwards and forwards causing more disruption to visit times.

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Review from Colin G (Son of Client) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with regular carers and some new ones but not all new ones.

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Review from Tina M (Client) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I receive from the ladies from Avante is outstanding. Personal care is always given with respect for my privacy/dignity.
They are always on time, very encouraging, very cheery, friendly and cater for my every need. I am extremely pleased with Avante and don't know now what I would do without
them! All office staff are courteous, helpful and very efficient.

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Review from O C (Client) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mostly good service carers are very good but office staff tend not to be as good. Sometimes they forget to say if my carers have changed and sometimes are unreachable.

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Review from Kate L (Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some difficulty because of so many different carers but I do understand (holidays etc). Some very pleasant visits with laughter.

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Review from Susan K (Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are very supportive giving excellent service prompting independence and help where needed they are polite and courteous.
However, sometimes the carers are let down by some office staff they are not told information relating tome or how to enter my home. I am also not told when carers will
be late, held up on the call before or when there is a change in carer or times but on the whole, the company offer good service compared to others I have had in the past. Timesheet information could be printed.

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Review from Mary M (Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was assured I would have the same person each week, but that isn't happening again.
It worked well for quite a while. I hope it will resume.

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Review from Veronica G (Daughter of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good service but some carers care more than others. Younger carers need more training in giving food or preparing food, should maybe shadow a more experienced carer. Also, it would be ideal if carers were the same each time and the timetables are not always sent.

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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Avante Home Care and Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Avante Home Care and Support is calculated as follows: ( (95 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 159 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Avante Home Care and Support is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Sam

Sam Powell

Job Title: Registered Manager

Joined: 2012

Sam has worked within care since 2007, she joined Avante Care and Support in January 2012 as the ASB Manager, and in November 2023 the Home care team and ASB merged and Sam was promoted to Branch Manager for Home care and support.


She has a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services.


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Davina Beake

Job Title: Field Care Supervisor

Joined: 2018

Davina has worked for Avante since 2018. Davina was a Community Care worker before becoming a Field Care Officer in 2021.


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Emma Stacey

Job Title: Care Coordinator

Joined: 2018

Emma has worked for Avante since 2018. Emma has been a community care worker and out-of-hours coordinator before becoming a full-time Care Coordinator in 2022


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