Alina Homecare Poole

32-38 Harwell Road, Nuffield Industrial Estate, Poole BH17 0GE
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9.8 45 Reviews
  • Alina Homecare Poole, Poole
Alina Homecare Poole is a high-quality provider of home care services covering Bere Regis, Blandford Forum, Broadstone, Charlton Marshall, Colehill, Corfe Mullen, Dorchester, Ferndown, Hamworthy, Lytchett Matravers, Milborne St Andrew, Merley, Pimperne, Poole, Puddletown, Sandbanks, Shapwick, Spetisbury, Upton, Wareham, West Moors, Wimborne & Wool.

The manager and their care team work tirelessly to give truly person-centred care for individuals who wish to remain living at home for as long as possible.

Staff are selected that have a strong sense of compassion and good past care experience. Candidates then go through a rigorous selection process whereby they are DBS and fully reference checked. Extensive training is then provided.

The dignity and respect of individuals is paramount at all times. They can visit on an hourly basis, overnight or you can have a live-in carer.

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Care Provided by Alina Homecare Poole

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natalie Draper (Registered Manager)

Funding & Fees Guide for Alina Homecare Poole

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Poole Reviews (45)

Total of 45, showing 41-45
9.8

Alina Homecare Poole has a Review Score of 9.8 (9.819) out of 10, based on 16 reviews in the last 2 years. Over all time Alina Homecare Poole has 45 reviews.

Overall Experience

  • 36
  • 8
  • 1
  • 0
  • 0

Date Published

45
5
12
16
29

Review from Jean W (Client) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly fine, I get worried when the carer is late but know sometimes traffic and travelling times is the case. The girls are helpful and chatty. I get on with nearly all the girls and hope I will be able to stay with Alina for some time.

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Management

Treated with Dignity

Value for Money

Review from C H (Wife of Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and good care is always provided for my husband. It is beneficial to have regular carers who understand my husband's needs.
My only complaint is that not all carers are able to make beds that would be comfortable to sleep in all night.

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Review from D S (Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have only been with you for six weeks, but during that time the management and staff have been very attentive to our needs, and we have found that no trouble is spared to look after us. Please compliment your local staff on our behalf.

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Review from Vivienne C (Daughter of Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and father's care was set up by the Senior fieldcare supervisor. She was very helpful and patient due to their situation and needs. My mum and dad's main carer is amazing and so efficient, a credit to your company. The other carers are also very caring as well.

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Review from D W (Daughter of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care very good most of the time. When a problem crops up it is always dealt with at once and very satisfactory. Dad is very happy with his care, especially at important times, i.e. mornings and night when he gets carers that are familiar with his personal care.

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Alina Homecare Poole is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Alina Homecare Poole is calculated as follows: ( (79 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Poole is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (1)

Natalie

Natalie

Job Title: Branch Manager

Joined: 2022

Natalie is proud to lead her team of dedicated carers, who are committed to delivering the highest quality of care possible for their clients.


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