White Cross Care Ltd

Fort Horsted Business Centre, Primrose Close, Chatham ME4 6HZ
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9.8 21 Reviews
  • White Cross Care Ltd, Chatham
White Cross Care Ltd provide a service that take pride in quality and reliability, as they tailor service to suit personal needs and help clients to achieve independent living.

Care workers are experienced in care solutions for older and disabled people, as well as being able to support with post-hospital stay and rehabilitation.

White Cross Care are registered with CQC to provide treatment of disease and injury and therefore able to provide care and support for those with complex needs, palliative and end of life care.

The aim is to see clients continue to live the life they want, while safeguarding any health and well-being concerns that loved ones might have.

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Care Provided by White Cross Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • White Cross Care Ltd
  • Person in charge
  • Heather Campbell (Manager)

Funding & Fees Guide for White Cross Care Ltd

  • Prices

  • From £24.00 per hour

White Cross Care Ltd Reviews (21)

Total of 21, showing 1-20
9.8

White Cross Care Ltd has a Review Score of 9.8 (9.758) out of 10, based on 8 reviews in the last 2 years. Over all time White Cross Care Ltd has 21 reviews.

Overall Experience

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Review from O O (Client) assisted by family/friend published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are all a Godsend to me. They are all wonderful and I am very grateful for everything they do for me. Having my carers enables me to stay in my own home, without them I would have to be in residential care, which I really don't like the thought of. I can't thank them enough.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you for your very positive review and I am glad you are happy with what we do.


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Review from M M (Son of Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care service provided to my mother has so far been excellent. Her needs have been met. She has been treated with dignity by helpful and cheerful staff, who show a genuine concern for their client.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you very much for your review. It is nice to hear that our hard work is appreciated.


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Review from C T (Daughter of Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care given to my father by White Cross Care Ltd. The staff are kind and thoughtful towards my father. It is reassuring to know that he is being cared for well during the times that I cannot be around. I would recommend this Home Care company for care. The management team are
always available to speak to on the telephone when required.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you for your positive review. Your feedback is valued.


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Review from Kenny S (Husband of Client) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been with White Cross Care for eight years now. They have looked after my wife with care and understanding and kindness and my wife considers the staff at White Cross Care has friends they are a first class company who provides excellent care.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you for your positive review. It is a pleasure to know you both and provide care for your wife.


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Review from Stacey R (Son of Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed to honour my parents' wishes as they wanted to remain in their own home but they needed regular support that I could not provide due to living miles away, having a family of my own and full-time work commitments. The worry and concerns I had have now greatly reduced as White Cross have provided
a support structure for my parents and are always in touch should anything happen or change. I would highly recommend this company and service they provide not only for my parents but for my whole family. Highly recommend.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you for your kind words. All of our staff work hard to ensure the highest standards of care are achieved and greatly appreciate such positive feedback.


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Review from J C (Daughter of Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used other care agencies in the past and have experienced problems. Whilst employing White Cross we found their support absolutely without criticism and wouldn't hesitate to ask further help should I need it in the future.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you for your high praise. It was a pleasure to work with you and your family.


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Review from Emma B (Daughter of Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team enough for the absolute wonderful care they gave my father, nothing was too much trouble and even when he was having a bad day they showed care that was out of this world. When he passed away early on the 19th of August they came and helped clean him up ready to be collected
by the funeral directors, I wish the care these give was across the hospitals etc. Not all Heros wear capes and these are absolute heroes.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you for your kind words, our dedicated team work hard to ensure the best care possible.


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Review from Malcolm G (Son of Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been most impressed with the White Cross service in all its aspects. Mum and Dad have found all of the carers sensitive, caring and efficient. Indeed, they have both become quite attached to some of the regular staff. I find the organisation flexible and easy to deal with and the staff quick
to report anything of concern to me. On more than one occasion carers have gone that extra mile for Mum and Dad leading me to commend their action to the management. White Cross came to me through recommendation - I am glad they did and I am happy to pass on that same recommendation.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you very much for your kind words, our very dedicated team will all appreciate this praise.


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Review from Sarah E (Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care, very helpful, and help with all my needs.

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Review from Rose G (Client) assisted by family/friend published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each and every girl that came to me brought joy and care to the highest standard.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you very much for your kind words, Rose. It is nice to have our hard work and dedication appreciated. We have passed on your lovely comments to our carers.


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Review from Matthew O (Son-in-law of Client) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We preferred contact with the Head of Care as she was thorough, kind and professional. The training she gave to the staff was second to none. I have never come across a care agency like them before. Superb. They deserve recognition for this, especially the Head of Care. Thank you very much.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you very much for your kind words in recognition of the hard work and dedication our team provide.


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Review from S B (Daughter of Client) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who have looked after my mother have treated her with dignity and have remained professional and concerned for her wellbeing. They have worked well with other health professionals to ensure continuity of care. I would have no problems with recommending White Cross as a care provider to other
potential users.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you, it's always nice to get such positive feedback.


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Review from Linda E (Daughter of Client) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and I have been extremely happy with the service and care provided by White Cross Care. The majority of the carers are extremely pleasant and friendly and engage in conversation which is extremely important to my mum who is social in her personality.

Reply from Lynsey Wilson, Owner/Manager at White Cross Care Ltd

Thank you very much for your kind words. It has been a pleasure caring for your mum for the last 4 years.


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Review from Neil P (Son of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the years up until January 2020 when Mum died, she received excellent care from the White Cross carer staff. Of course, some of the careers were better than others but in the main very professional. Each developed a personal but professional relationship with Mum, the friendliness was both ways.
Mum could be quite critical but the White Cross Carers were very tolerant and always pressed on with delivering the care needed. These agencies suffer a high turnover of staff and good ones come and go, the senior members within White Cross were very good. The manager seemed always to be available on the phone if a crisis arrived.

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Review from Anita D (Daughter-in-law of Client) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say how very lucky we feel that we were put in touch with White Cross Care.
Since the first year when Dad needed just a small helping hand, your team have continued to support him in so many ways.
As his needs have changed and the care calls have increased your carers have become
to feel like part of the family.
Every one of your carers has their own style and strengths and the care and support they give Dad is really outstanding.
I really can't thank you enough for always accommodating last-minute changes and requests and for making Dad's difficult days a little easier for him.
This week the district nurse commented on how well Dad's skin was being cared for, and of course, this is down to his daily personal care, so I just wanted to say a big 'thank you' to everyone.

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Review from F T (Client) assisted by family/friend published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with all the help I have been given by all the staff since they started coming in December 2015.

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Review from Richard S (Client) published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

White Cross Care is company who's only interest is to the patient's in their care.

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Review from Mike N (Client) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency were very good:
- Punctual
- Reliable
- High quality friendly staff who were obviously experienced
- they provided exactly the service I required and were flexible in adjusting to my heeds as I got better
- Couldn't fault them

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Review from Roger W (Brother of Client) published on 16 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful in all ways.

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Review from Christine H (Sister-in-law of Client) published on 30 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, honest and utterly reliable family run care agency. All requests are carried out in a professional but friendly way ensuring first class care making the person feel safe and secure. Compared to other agencies this one ticks all the boxes.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for White Cross Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for White Cross Care Ltd is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for White Cross Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Louise

Louise Savill

Job Title: Senior Carer / Team Leader

Joined: 2020

My name is Louise and I am the new Senior Carer/ Team leader for White Cross Care in the Chatham Branch. I have worked in the Health and Social care sector for 12 years, I started my career as a Care Assistant in a Nursing Home and soon realised this was the sector I wanted to progress in. I knew I wanted to help others and to improve the quality of life of the individuals who I cared for. I decided to gain my NVQ level 2 and 3 and my QCF level 5 in Health and Social. I worked my way up from a Carer to a senior, to a deputy manager, and then I worked as a Registered Manager for 5 years. I have worked for various companies and within different settings such as Residential Care Homes, Nursing Homes, Extra Care schemes, and within domiciliary Care.
I decided to join White Cross as I have recently relocated to the area, I am excited to work within a company with such a good reputation and I have already been made to feel so welcome by the team.


Frequently Asked Questions about White Cross Care Ltd

What Type of Services does White Cross Care Ltd offer?

White Cross Care Ltd offers Home Care.

How many Carers does White Cross Care Ltd employ?

White Cross Care Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact White Cross Care Ltd to verify any information. View our terms and conditions. White Cross Care Ltd has an Enhanced Service – more info.