White Cross Care Ltd

Fort Horsted Business Centre, Primrose Close, Chatham ME4 6HZ
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9.8 21 Reviews
  • White Cross Care Ltd, Chatham
White Cross Care Ltd provide a service that take pride in quality and reliability, as they tailor service to suit personal needs and help clients to achieve independent living.

Care workers are experienced in care solutions for older and disabled people, as well as being able to support with post-hospital stay and rehabilitation.

White Cross Care are registered with CQC to provide treatment of disease and injury and therefore able to provide care and support for those with complex needs, palliative and end of life care.

The aim is to see clients continue to live the life they want, while safeguarding any health and well-being concerns that loved ones might have.

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Care Provided by White Cross Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • White Cross Care Ltd
  • Person in charge
  • Heather Campbell (Manager)

Funding & Fees Guide for White Cross Care Ltd

  • Prices

  • From £24.00 per hour

White Cross Care Ltd Reviews (21)

Total of 21, showing 21-21
9.8

White Cross Care Ltd has a Review Score of 9.8 (9.758) out of 10, based on 8 reviews in the last 2 years. Over all time White Cross Care Ltd has 21 reviews.

Overall Experience

  • 19
  • 2
  • 0
  • 0
  • 0

Date Published

21
8
8
8
13

Review from Mohamed O (Husband of Client) published on 24 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since White Cross started to care for my wife they have been excellent. Very caring and consistent to my wife's needs. While the other care company we've had for a few months were always looking for short cuts. Hoping to find White Cross keep the good work going? I have nothing but praise.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for White Cross Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for White Cross Care Ltd is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for White Cross Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Louise

Louise Savill

Job Title: Senior Carer / Team Leader

Joined: 2020

My name is Louise and I am the new Senior Carer/ Team leader for White Cross Care in the Chatham Branch. I have worked in the Health and Social care sector for 12 years, I started my career as a Care Assistant in a Nursing Home and soon realised this was the sector I wanted to progress in. I knew I wanted to help others and to improve the quality of life of the individuals who I cared for. I decided to gain my NVQ level 2 and 3 and my QCF level 5 in Health and Social. I worked my way up from a Carer to a senior, to a deputy manager, and then I worked as a Registered Manager for 5 years. I have worked for various companies and within different settings such as Residential Care Homes, Nursing Homes, Extra Care schemes, and within domiciliary Care.
I decided to join White Cross as I have recently relocated to the area, I am excited to work within a company with such a good reputation and I have already been made to feel so welcome by the team.


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