Community Life Choices

5 Albert Edward House The Pavilio, Ashton-on-ribble, Preston PR2 2YB
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11 Reviews
  • Community Life Choices, Preston
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Care Provided by Community Life Choices

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Community Life Choices Group Ltd
  • Person in charge
  • Alison Waring (Registered Manager)

Funding & Fees Guide for Community Life Choices

  • Prices

  • From £16.71 per hour
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Community Life Choices Reviews (11)

Over all time Community Life Choices has 11 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 2

Date Published

11
0
0
0
11

Review from Sally L (Client) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently been receiving support from Community Life Choices and have to say the carers and the care management have been excellent.
We needed care quickly as my father had been ill for some time at home but had always refused care until recently. The carers have come into our home and
made us feel at ease and have provided him with the best care possible, so thank you!

Staff

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Management

Treated with Dignity

Value for Money

Review from Z R (Niece of Client) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The carers that work for this company are mostly brilliant, no fault of theirs whatsoever. However, the way this organisation is run is horrendous. Our visits are constantly not covered, or half-covered and they need us to assist. We can appreciate being understaffed etc, however, the office staff doesn’t
even bother to give you a phone call when they are having problems so you are left hours and hours with no idea what is going on. They don’t have a compassionate attitude whatsoever when you do eventually get in touch either. Our family member is now attached to the carers but we can’t possibly carry on the way we are with this company, it is such a shame.

Reply from Emily Thomson, HR at Community Life Choices

We are sorry to hear you have been unhappy with our care provision on this occasion. We will endeavour to make key improvements and we will share this feedback with the necessary teams. Please email us at hr@communitylifechoices.com so our team can discuss this with you further. Thank you


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Treated with Dignity

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Review from P R (Wife of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We were very unhappy with the service from this agency over several months. They could not be relied upon to come on time (often hours late) and did not communicate with me to warn of delays. On three occasions they did not turn up at all and I could only get an answering service. Our experience of
their service was extremely stressful and added to our difficulties rather than easing the burden. We now have a wonderful agency who have never let us down so it shows that it can be done, despite the difficulties of recruitment and staff having to isolate. I would not recommend Community Life Choices.

Reply from Emily Thomson, HR at Community Life Choices

Sorry to hear that you were unhappy with our care provision, as you will remember we were in contact at least once a week to discuss staffing issues throughout the pandemic. As we were unfortunately unable to meet the needs of your husband, as you will recall we returned the package of care back to the local authority to enable you to find a provider to best sort your husband's needs.


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Treated with Dignity

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Review from Margareta M (Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the management for organising support for me at very short notice. The service I have received from this care agency is wonderful. They are always on hand and so happy to assist people, they are truly a caring agency. I would highly recommend their services to anyone.

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Treated with Dignity

Value for Money

Review from Dorothy B (Client) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the services of this care agency for past few months and I can highly recommend them. The carers who visit me are lovely, they assist me with my care needs and always make time for a cup of tea with me. The last few weeks have been very difficult for me and I just don't know what I
would have done without them.

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Treated with Dignity

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Review from Chloe (Relative of Client) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Couldn’t recommend a more caring service than this one, reliable and so much effort by management put into the workers to make sure they deliver a 5-star service to the people they care for. Would use them a million times over for my relatives who need that extra care during the time family can’t be
there to help them. If you need a trustworthy team to care for your family or friends pick this team and you will know they will be looked after to the best standards available.

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Review from Rio G (Granddaughter of Client) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely company and service! Carers always punctual, friendly and I could see the positive effects in my Nan’s demeanour. Any issues quickly resolved by the guys at the office. Special thanks to the manager, who helped make the process a smooth one.

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Treated with Dignity

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Review from H J (Husband of Client) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of my wife was done well especially by the senior carer and I would use the Agency again if there is a need.

Reply from Kirsty Watson, Registered Manager at Community Life Choices

Thank you for your feedback - all feedback is very much appreciated and I will ensure your kind words are fed back to our staff, in particular, the senior carer who you have commented personally on.


Thank you.


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Review from Rupal P (Granddaughter of Client) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the care delivery afforded to my Grandmother by Community Life Choices.
The care staff went above and beyond for her and for us as family and the management team were excellent - great communication and really did their utmost to ensure my Grandmother was always well cared for,
comfortable and received all the care necessary.
I would definitely recommend this care agency and have continued to do so for my other family members.
Thank you so much!

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Management

Treated with Dignity

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Review from Jordan R (Client) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding care provider with well-trained staff, I would definitely recommend to other friends and family.

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Treated with Dignity

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Review from Paige (Friend of Client) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided throughout all care received. Great communications between company and ourselves. Would highly recommend to anyone needing any sort of care or support.

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Treated with Dignity

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Frequently Asked Questions about Community Life Choices

What Type of Services does Community Life Choices offer?

Community Life Choices offers Home Care.

How many Carers does Community Life Choices employ?

Community Life Choices employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Life Choices to verify any information. View our terms and conditions. Community Life Choices has a Basic Service – more info.