Sova Healthcare Leicester Ltd

Leicester Business Centre, 111 Ross Walk, Leicester LE4 5HH
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8.5 4 Reviews
  • Sova Healthcare Leicester Ltd, Leicester
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Care Provided by Sova Healthcare Leicester Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Sova Healthcare Leicester Ltd
  • Person in charge
  • Pavendip Kaur (Registered Manager)
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Sova Healthcare Leicester Ltd Reviews (4)

8.5

Sova Healthcare Leicester Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Sova Healthcare Leicester Ltd has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
2
2
2

Review from Marilynne H (Wife of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know how I would be able to cope without the wonderful team of carers. My husband has vascular dementia. He has had numerous amount of strokes and has been sent home to die. The team are always here for me. I promised my husband he would be at home to the end. I would recommend this team to
anyone. I have a regular team which is what is needed. They will give me a hug when I am low after no sleep.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from U P (Son of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very professional. Staff are caring. They go out of their way to ensure the client is looked after. Staff are always smiling. Staff work well with other medical teams. Staff encourage and engage with client.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steven G (Client) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sova Healthcare are very helpful and support me greatly. I look forward to seeing them on a daily basis. The staff have helped me become more independent again, which has led me to go outside and working in my garden. Thank you for all your support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan B (Friend of Client) published on 16 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and carers are very friendly and make you feel part of there family. They carry out all their tasks and sit and have a chat with me when all tasks have been completed. I look forward to seeing my carers every day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Sova Healthcare Leicester Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Sova Healthcare Leicester Ltd is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sova Healthcare Leicester Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sova Healthcare Leicester Ltd

What Type of Services does Sova Healthcare Leicester Ltd offer?

Sova Healthcare Leicester Ltd offers Home Care.

How many Carers does Sova Healthcare Leicester Ltd employ?

Sova Healthcare Leicester Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sova Healthcare Leicester Ltd to verify any information. View our terms and conditions. Sova Healthcare Leicester Ltd has a Basic Service – more info.