Right at Home (Croydon)

347 Lower Addiscombe Road, Addiscombe, Croydon CR0 6RG
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9.4 40 Reviews
  • Right at Home (Croydon), Croydon
Right at Home (Croydon) provides care and assistance to people in their own home or in the place of their choosing – everything from a bit of company, trips to the shops, out for afternoon tea, to meal preparation, personal care and medication reminders.

Right at Home Croydon provide care from 1hour visits to 24 hour live in.
They are specialists in dementia care.

'Those clients who previously have experienced care from other providers have found that Right at Home is noticeably more punctual and that its carers possess greater levels of commitment and empathy.'

In everything it does, Right at Home Croydon aims to improve the quality of life of those it serves.

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Care Provided by Right at Home (Croydon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Angela Hudson (Registered Manager)

Right at Home (Croydon) Reviews (40)

Total of 40, showing 1-20
9.4

Right at Home (Croydon) has a Review Score of 9.4 (9.400) out of 10, based on 5 reviews in the last 2 years. Over all time Right at Home (Croydon) has 40 reviews.

Overall Experience

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Review from Stephanie L (Daughter of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been helped by Right at Home since the beginning of this year. Whilst at the moment her needs are covered by just an hour a day, the team have worked well at understanding her routines and priorities. The app is a really helpful tool, and the office team are very friendly and helpful. Overall
we really appreciate and are happy with the service, and as Mum's needs increase we will be confident that RAH will be able to meet them.

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Review from Sarah D (Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving excellent care from Right at Home Croydon for many years. Their excellent carers enable me to manage my neurological disability and live my life to the full. The carers and management are very accommodating for my particular needs, which I appreciate greatly. The manager and coordinators
care for the carers' well-being, as well as the clients', which makes a winning combination. Last year my mother became ill. I live with her, and our home situation changed. Right at Home have been a fantastic support and have provided excellent carers for my mother as well as for me. Our family are very happy with Right at Home Croydon, and we would highly recommend them to anyone who needs help at home.

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Review from Rosemary S (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Right at Home a long time. She has always been treated with the utmost care and very importantly she has been able to maintain as much independence as possible. We were always informed about what was going on and I found the app helped me as Mum never wanted to cause any problems,
but I could see what was happening on a daily basis and therefore I could preempt any potential issues, which really helped me as I was working. Due to Right at Home Mum was able to remain at home until the end of her life, which was very important to Mum and to us all. Right to the end Mum had people around her that cared.

Reply from Hakeem Anjorin, Owner at Right at Home (Croydon)

Thank you, it was an absolute honour to look after your mum for almost 9 years, We helped her through her various stages of care - from 3 calls a day rehab after an operation, to light support of 3 times a week check-in, the last few years being a more wrap-around support whilst helping her to live well with Dementia. She was a wonderful person.


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Review from Frances J (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Right at Home more highly than five-star care.
They have looked after my Mum for four years with unfailing kindness, compassion, generosity and also efficiency.
Nothing has been too much trouble, and all the carers are like family to Mum, showing an interest in all her interests
and activities.
She looks forward to their visits and it enables her to live life independently whilst being fully supported.
A big thank you to Right at Home and all their epic staff.

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Review from Roger A (Son of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These guys are quick to respond and understand our needs. The quality of the carers is very high and they really engage my dad and give good company in addition to the care service. They are worth the extra spend. The office is also very supportive.

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Review from D E (Power of Attorney of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A reliable and supportive service whose carers truly care for their clients. Your carers use their initiative where appropriate and create a relationship of trust with the client so that he feels cared for and can relax in the decisions they make as to the care they need to provide on any particular
day. I have not come across a reason why I would regard the care given as anything less than excellent.

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Review from Diana H (Power of Attorney of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have always been very helpful and kind to the client. They treat him with respect and are polite and caring. When we have asked for the time of the visit to be changed, this has been done if at all possible. The Office always let us know if there are any problems.

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Review from Dean O (Son of Client) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right care company for my mum and dad was a very scary thought especially, when both have dementia, and I live 250 miles away.
And having a conversation with my mum months before, I was told we ain’t having a Carer, and we ain’t going into a care home.
This day had crept up on me, and
I needed to act fast to get the wheels in motion ASAP.
I started to ring around the local companies and to make enquiries and wasn’t getting the right feedback from them, now I am in trouble!
Then I rung Right at Home and spoke to the Manger and arranged a home visit the next day.
After going over the options we signed up and put a care package in place, but I was still worried about my mum's feedback for when the careers started.
Like everything, this is a big change for them going from them being independent to needing help to do things. But I can’t thank the careers and the management at Right at Home enough. My mum loves it when they go round, which is twice a day, A big thank you!

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Review from Leslie W (Brother of Client) published on 17 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team from Right at Home Croydon were caring and compassionate while looking after my sister. Their support made it possible for my sister to have her wish of staying at home until she passed. I saw them in action taking their time and being very patient when it came to feeding, changing and
bathing.
Once Right at Home, Croydon started caring for my sister I saw a marked improvement in her overall quality of life. Way to go Right at Home, Croydon.

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Review from S E (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RAH Croydon has been providing professional care at home for my father who has dementia since 2019. I can genuinely say that their whole Team has looked after Dad so well and gone over and above to help him continue to live well at home. I am comforted that they have Dad’s back as I live a distance
from him, and they have never let me down. Very responsive service. Last year we had to encourage Dad to accept assisted bathing which I thought might prove rather difficult. It was down to the experience and kindness of one of Dad’s main carers that this actually happened, and I am so grateful to her as she really has made a difference to Dad’s wellbeing. I find Dad’s carers kind and compassionate and they have even provided a listening ear to me when I have been worried or just needed to talk something through. What has been outstanding for me is that RAH Croydon continued to provide a dedicated service through an extremely tough and challenging Covid period and for that they get 10 stars.

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Review from Emslie C (Daughter of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have provided excellent support for my mother after my father passed away. My mother felt very lonely and vulnerable with her loss so the companionship service provided an amazing support. The feedback provided by the app has been invaluable to me as it helps me to understand how my mother
was feeling and what had happened in her day. I am delighted to say that my mother has made outstanding progress and Right at Home has played a massive part in her recovery. Thank you so much.

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Review from Frances D (Daughter of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Right at Home Croydon highly enough. The team of carers are lovely and the manager is so organised and helpful. They probably aren’t the cheapest but they definitely offer the best value for a quality service.

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Review from Lesley G (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Right at Home (Croydon) for my mother's care for over two years. My mother's health has deteriorated a lot over the last few months. The carers have been fantastic! They look after my mother with great care and maintain her dignity at all times, she has got to know them all very well,
as I have. Even through the pandemic they have been reliable and professional. I really can wholeheartedly recommend Right at Home (Croydon).

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Review from Mike D (Son of Client) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is not the first time that I on behalf of my mother and all our family would like to thank the Right at Home Carer team for the provision of Care and Companionship during the past three years. But we would like to take this opportunity to express the Family's sincere gratitude to the entire team
of Mum's Carers and the Office Managers throughout this, particularly difficult year. It is a team effort for the Carers to use their knowledge of Mum's personality and preferred routine to quickly spot potential issues, alert their Management, and often instigate remedial action, or give extra time to ensure that Mum is indeed fit and safe within the home. Despite the enormous demand of C-19 upon both Management and Carers, Right at Home is providing its excellent service delivery as usual... very well done team!

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Review from Mandy G (Daughter of Client) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my siblings all live far away from my mother. She had a heart attack between my phoning her at 8.30 am and my sister phoning at 11.00 am. We were all ringing to try and get hold of her. She finally answered, and my sister managed after 10 minutes to get Mum to put the carer on the phone. Between
them, they identified she was not well and called an ambulance. The carer contacted the office who immediately cancelled her off the next client without any fuss. The carer packed a bag and stayed with Mum until the paramedics arrived. She was so scared, and a friendly face who stayed by her side and then saw her into the ambulance made all the difference to her recovery. The carer acted swiftly and enabled to get help quickly. We were all extremely grateful and thankful for the carer who went above and beyond to help Mum.

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Review from Alexandra P (Daughter of Client) published on 29 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so happy with the service provided and my dad, who was very apprehensive about having careers, has been made to feel so comfortable and looked after. The whole team who have been looking after my dad have been kind and caring and efficient. I went away for a few days and was very anxious
about leaving my dad but they did a great job and I know he is in good hands. Thank you all for being so understanding and patient with him and me.

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Review from J O (Daughter of Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and requires consistent care. We were with an agency previously, and the relationship broke down. No contact was made despite being with them for over two years. During covid19, Right at Home was highly recommend, so we contacted them. First impressions were good. The two carers introduced
started and have shown such professionalism. Absolutely happy with the care provided in week one and feel comfortable that the continued care will be of excellent quality. So looking forward to Mums future.

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Review from Jeremy W (Son of Client) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really blown away by the level of care offered. Not only the quality of the physical care (we all know that dementia patients can be quite difficult to persuade sometimes), but also the emotional care level. The touch and the hug go a long way for the dementia patient when they are feeling lost
and confused. They also go a long way for the relatives on this emotional journey as well. A big thanks to everyone at Right at Home for everything.

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Review from Rose S (Daughter of Client) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided tailored sensitive and respectful care to my Dad in his final months of life. They took time to really understand his needs, and when he bonded with a particular carer, ensured that he was looked after by her as much as possible. I found their support professional, always very
flexible as Dad's needs changing and responsive. I can’t recommend them enough.

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Review from Nigel W (Son of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one when I met the owner for a review of requirements for the caring of my parents in their home, I got that feeling from the information he was telling us that he had a passion for the job in hand and everything he said since came true.
The plan that was devised of carers making three visits
daily, seven days a week started a week later. All the carers acted very professionally but caring in a passionate manner sometimes under difficult circumstances. They literally catered for all my parents' needs.
But the most important thing to me was they kept me informed of any concerns and gave our family peace of mind that they were being well looked after. All at 'Right At Home' showed great compassion and treated my parents with great respect consistently.

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Right at Home (Croydon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Right at Home (Croydon) is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) ) ÷ 30 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Croydon) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Frequently Asked Questions about Right at Home (Croydon)

What Type of Services does Right at Home (Croydon) offer?

Right at Home (Croydon) offers Home Care.

How many Carers does Right at Home (Croydon) employ?

Right at Home (Croydon) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Croydon) to verify any information. View our terms and conditions. Right at Home (Croydon) has a Platinum Service – more info.