White House Homecare Services Ltd

37 Gorsedale, Sutton Park, Hull HU7 4AU
Submit a Review
9.7 33 Reviews
  • White House Homecare Services Ltd, Hull
White House Homecare Services Ltd employ qualify and friendly professionals to carry out personalised care, tailored to suit each client. Specialist needs, complex and temporary nursing and respite is available depending on requirements.

Care workers look to understand the needs of each individual, with a compassionate approach, working with loved ones where possible and aiming to achieve greater satisfaction and well-being throughout daily life.

Show White House Homecare Services Ltd on the Map

Care Provided by White House Homecare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • White House Homecare Services Ltd
  • Person in charge
  • Kevin Dunn (Manager)

Funding & Fees Guide for White House Homecare Services Ltd

  • Prices

  • Home care costs from £23.40 per hour

White House Homecare Services Ltd Reviews (33)

Total of 33, showing 1-20
9.7

White House Homecare Services Ltd has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time White House Homecare Services Ltd has 33 reviews.

Overall Experience

  • 31
  • 2
  • 0
  • 0
  • 0

Date Published

33
6
7
7
26

Review from Kathleen A (Wife of Client) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had White House Homecare Services Ltd now 3 years the level of care and help and support is excellent very reliable. Would highly recommend for all home care services they are always on time and very professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Val A (Wife of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

White House support my husband who has dementia. The care is given in a professional and friendly way and he very much enjoys the interaction. I feel very comfortable being away from the home in the knowledge that my husband is safe and happy in their company. We both trust the people from White House
implicitly as our family have been using them to support various family members over many years.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracy W (Daughter of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have used the services of White House Care for a number of years now. They were originally brought in to deal with the giving of their medication. However they always contact me if they have come across any other issues and have arranged meetings with myself and other family members to discuss
whether there is anything else they can do in the time slots arranged. The fact that my parents see the same carers is a huge positive and I would recommend their services to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L D (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend this provider. The staff gave very personalised care to my mother who had vascular dementia. As she gradually needed more help, they very flexible and were quick to respond to meet her needs and that of the family. Two friendly, professional team members provided all the care
which was very reassuring to know that I could totally trust that she would be well looked after by people she was familiar with.

Reply from Kevin Dunn, Director at White House Homecare Services Ltd

Thank you for your review. As a company we have always aimed to provide a high standard of care and support not just to the individual but also to the family. Receiving reviews like this reinforces the fact that the company does exactly what we say we are going to do.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M M (Son of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at my wits end trying to get care in place for my father, I was let down by numerous companies but fortunately Whitehouse Homecare stepped up to help. After more than 2 years caring for my father I am so pleased we got them to help. Always on time, no missed calls, pleasant and efficient and keep
you up to date if there is a problem. Small company and highly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine B (Daughter-in-law of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member has been receiving care from White House Homecare since January 2024. After a very sensitively handled start we now don't know how we managed without them. The professional, caring staff have given our relative back their dignity, pride in their hygiene and appearance again. Staff
have put procedures in place for daily medication and handle all aspects of day-to-day care. We cannot thank them enough. Always there to support with a friendly smile.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pete M (Husband of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to give a big thank you for all the support the manager and her team are providing to my wife. They are always happy to go the extra mile with a smile. She feels relaxed and well supported when they visit.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N W (Daughter of Client) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you for being so great with my dad who didn't want carers and accepted you straight away because he sees the same people all the time. You are really good with him and keep in contact with us over any concerns and take time to talk to him. Thank you for putting us at ease knowing
my dad is cared for when we can't be there all the time with all living out of town.

Reply from kevin DUNN, Director at White House Homecare Services Ltd

Thank you for your kind words, your feedback is greatly appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John C (Son of Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this company highly enough, they are a fantastic team of very caring people. They looked after my elderly mother who was suffering from Parkinson’s Disease for many years until she passed away. They always treated her with respect and dignity, something which I found was seriously
lacking with other companies we had the misfortune to have been involved with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Daughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

White House Homecare Services stepped in to help us at a very difficult time and we very much appreciated their sensitivity to the situation as well as all their ongoing kindness, support and help.
We started with White House Homecare Services in January and since then have experienced a most caring,
supportive, consistent and very reliable service.

Reply from Kevin Dunn, Director at White House Homecare Services Ltd

Thank you for your review, feedback is always appreciated


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joy D (Daughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have really appreciated the carers and their reliability, flexibility and care. For my father coming at a set time each day is very important so the fact that they are usually prompt is much appreciated. If there is a problem they have phoned in advance.
All communication has been helpful
and regular.
They have been consistent in the appropriate use of PPE throughout this difficult time.
They achieve a lot in their allotted time.
We would certainly recommend their services to others.

Reply from Kevin Dunn, Director at White House Homecare Services Ltd

Thank you for your review, feedback is always appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul B (Son of Client) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at White House Homecare Services have been providing care for my two elderly parents for the past year and I have been delighted with the level of care and compassion the team has delivered.
Both parents have had big challenges in their lives after being diagnosed with dementia and one parent
suffered a stroke but the team at White House Homecare Services give me the peace of mind that they are being well looked after. The White House team provide both med and mealtimes calls.
My parents look forward to seeing the White House Homecare Services team and look forward to seeing them on a daily basis.
We could not be happier with the services White House provide and would highly recommend them to anyone needing a 10/10 care provider!

Reply from Kevin Dunn, Director at White House Homecare Services Ltd

Thank you for your review, feedback is always appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kenneth F (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very helpful. They give me my tablets daily and tell me what time of day I should have them. Occasionally, they have helped to hang the washing out and change the duvet cover. They have also rung my doctor to come when I was in pain with gout. They make me a coffee when they arrive
and check I've had breakfast. They will post a letter when asked. Periodically, I am checked by them for Covid 19.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from June S (Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is always on time and the carers are pleasant and achieve miracles in half an hour.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Wife of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been with White House Homecare for some time now and my husband (the person they care for) is more than happy with our carers. They also make sure I am ok. Always go the extra mile for us. We are more than happy with all they do for us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D C (Son of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at White House Homecare Services Ltd are excellent, they are very diligent with the care given. They meet all my mothers needs and more.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B S (Daughter of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately found ourselves in a situation where my dad's wife was taken into hospital, and the care team have been amazing, so helpful and supportive to both me and my dad. As I live quite far away, knowing my dad has the best of care has been invaluable to me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N A (Son of Client) published on 12 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending White house Homecare Services. My Mother received two visits per day and her care was excellent. White House was in regular contact with us regarding her care and any potential issues. Thanks to White House my Mother was able to remain in her own home for years
longer than might otherwise have been the case.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Daughter of Client) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

White House carers have been outstanding in the care of my mother for several years. The manager always responded quickly and appropriately to the growing care needs of my mother. The carers were so kind and diligent in the care of my mother, particularly in her final weeks. She was treated as a person
with dignity and affection. She became great friends with them and both my parents looked forward to their increasing visits. Thank you so much for looking after her so well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P G (Daughter of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Think it's a unique company with a client 1st attitude. Very knowledgeable and a good and reliable support for carers on all matters. Additionally, consistently good support for my Dad with dignity and respect. Very happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for White House Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for White House Homecare Services Ltd is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for White House Homecare Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Joanne

Joanne Dunn

Job Title: Registered Manager

Joined: 2013

Joanne has been in the care industry for over 20 years. Joanne started her career working in a care home and then moved into home care. After working for other companies in-home care for 8 years, Joanne set up her own company.


White House Home Care Services Ltd


We have now been running for 12 years and strive to offer the best care possible and have built a very good reputation for offering the best quality care possible.


Frequently Asked Questions about White House Homecare Services Ltd

What Type of Services does White House Homecare Services Ltd offer?

White House Homecare Services Ltd offers Home Care.

How many Carers does White House Homecare Services Ltd employ?

White House Homecare Services Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact White House Homecare Services Ltd to verify any information. View our terms and conditions. White House Homecare Services Ltd has a Platinum Service – more info.