White House Homecare Services Ltd

37 Gorsedale, Sutton Park, Hull HU7 4AU
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9.7 33 Reviews
  • White House Homecare Services Ltd, Hull
White House Homecare Services Ltd employ qualify and friendly professionals to carry out personalised care, tailored to suit each client. Specialist needs, complex and temporary nursing and respite is available depending on requirements.

Care workers look to understand the needs of each individual, with a compassionate approach, working with loved ones where possible and aiming to achieve greater satisfaction and well-being throughout daily life.

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Care Provided by White House Homecare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • White House Homecare Services Ltd
  • Person in charge
  • Kevin Dunn (Manager)

Funding & Fees Guide for White House Homecare Services Ltd

  • Prices

  • Home care costs from £23.40 per hour

White House Homecare Services Ltd Reviews (33)

Total of 33, showing 21-33
9.7

White House Homecare Services Ltd has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time White House Homecare Services Ltd has 33 reviews.

Overall Experience

  • 31
  • 2
  • 0
  • 0
  • 0

Date Published

33
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7
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26

Review from Brian L (Husband of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For 2 years my wife has received a first class service from this company. Nothing seems to bother this team of carers.

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Review from Melvin E (Son of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and courteous service where carers turned up promptly on all occasions. Very helpful according to my mum. I suspect problems with manning levels may have been the cause of several different face changes over time - but the service was not affected.

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Review from K W (Client) assisted by family/friend published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is to a very high standard, the carers treat me with dignity and respect at all times. Continuity of carers is maintained.

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Review from Sara C (Daughter-in-law of Client) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what we have seen, carers and management are well mannered, treat mum with dignity and respect. Nothing is too much trouble and nothing is rushed. The manager keeps us informed about mum's purpose. A very caring company.

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Review from D C (Son of Client) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

White House Homecare Services Ltd are very caring, efficient and go out of their way to make my mother as comfortable as possible. They go above and beyond what is in my opinion other companies do.

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Review from Steve W (Client) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came home from hospital basically for palliative care. The hospital was good and explained a few things, obviously we knew what was going to happen but still worried. Once home we were put completely at ease. The service was above and beyond what we expected. Total care, total help, total
understanding at such a difficult time. I would recommend using them to anybody.

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Review from C A (Daughter of Client) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care was for both my parents who have Alzheimer's. From the first day of care, they were very professional, caring and respectful. We did experience a couple of issues but on the whole, we were very pleased with the care. I would recommend White House Homecare Services Ltd.

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Review from Andrew C (Son of Client) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After using several homecare services, all which were unsatisfactory, we started using White House. What a change (for the better). Excellent staff who actually 'care' what they do. Looked after both parents perfectly. I would highly recommend their services.

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Review from Martin F (Son of Client) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The careers at White House Homecare are all very caring, friendly and attentive to my Father’s needs, nothing is ever too much. With living a distance away, they allow him to carry on living at home when at times we thought it was not possible as well as keeping me informed of any issues. They ensure
he receives his required medication as well as checking on his well-being reassuring us all is well and proving peace of mind. I more than happy to recommend White Hose Homecare.

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Review from Andrew W (Son of Client) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received was of a very high standard. The full team of carers were very understanding and caring every visit they made. Nothing was ever too much trouble for the team. All in all, I would highly recommend this company to anyone requiring the care we received.

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Review from M B (Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and myself have found White House Homecare Services to be very satisfactory. Both my husband and I have needed help to keep our bungalow tidy and help for me whilst going shopping when my husband was ill. The management are very caring and nothing is too much trouble.


The carers come

twice a week to do the cleaning throughout, they change the beds and help me as I broke my shoulder three years ago, and it is still very uncomfortable. They also act as chaperone when we have medical appointments and we can't accompany each other. They come highly recommended by us.

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Review from Margaret J (Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention I have received shows particular care in the selection of staff, with excellent results. My wishes for future care have been taken seriously and a careful attitude adopted towards the client's general well-being.

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Review from A A (Husband of Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used this service for about eighteen months - at all times the staff have been very pleasant and efficient. I am very pleased with their service.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for White House Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for White House Homecare Services Ltd is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for White House Homecare Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Joanne

Joanne Dunn

Job Title: Registered Manager

Joined: 2013

Joanne has been in the care industry for over 20 years. Joanne started her career working in a care home and then moved into home care. After working for other companies in-home care for 8 years, Joanne set up her own company.


White House Home Care Services Ltd


We have now been running for 12 years and strive to offer the best care possible and have built a very good reputation for offering the best quality care possible.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact White House Homecare Services Ltd to verify any information. View our terms and conditions. White House Homecare Services Ltd has a Platinum Service – more info.