Review from J S (Daughter-in-law of Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience

Trinity Homecare has been caring for my father-in-law for the last six years. During this time, he has built up a very good relationship with them. This was initially with three calls a day increasing to four. He now has a live-in carer. Trinity carers have always looked after him very well. They have

been kind and patient, at the same time retaining a professional approach. We have always had good communication with the senior staff, who have the same caring approach. We consider ourselves very fortunate to have Trinity looking after my father-in-law, and I wouldn't hesitate to recommend it to others.

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Review from Ethan T (Son of Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience

The majority of staff are friendly, well mannered and helpful, and have always treated us with respect. However, there is the occasional lack of cleanliness and professionalism. Overall, Trinity is an excellent company with many caring staff, who will help you regardless of circumstance.

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Review from Janice D (Niece of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience

I would like to thank Trinity Homecare for their care of my Auntie who has dementia. They all look after her so well and I am very grateful.

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Review from Sue I (Client) published on 1 July 2021
Submitted via Website • Report

Overall Experience

I have been using Trinity for my care for a number of years now. The only way to describe Trinity is excellent, they will always go above and beyond to ensure I am taken care of and the carers are all incredibly friendly and professional.

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Review from Sarah H (Client) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience

I like the Trinity team and carers. I can call the office anytime. I recommend Trinity to a friend.

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Review from Patricia L (Client) assisted by family/friend published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience

I have had my carer for two months, she is extremely professional and caring and treats me with the utmost dignity. I enjoy my food and my carer is very experienced in the kitchen, providing lovely meals.

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Review from Jane H (Daughter of Client) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience

Care of Mum has been kind, consistent, reliable and professional. Excellent communication and we are always confident that Mum is being well cared for.

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Review from Hilary P (Daughter of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

Mum was very poorly earlier in the year and after leaving hospital, had to go for respite care in a nursing home. Mum's wish was to get back home with a 24 hour carer and that is when Trinity Homecare came into our lives. Mum is happy, healthy and enjoying life thanks to her amazing care provided by

her two carers - her wish has been granted thanks to Trinity. Trinity are respectul, understanding and very efficient.

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Review from Diana P (Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

The care as I said 103! excellent and kind, have used other agencies not half as good.

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Review from G H (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

Recently my carers have been good and I have been comfortable and happy in my own house. They have been cheerful and happy to share my very quiet life

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Review from Jean W (Client) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience

I have been receiving care from Trinity since 17th December 2018, as I was not happy with my other provider. Trinity carers are always cheerful and very reliable. Nothing is too much trouble. The Elmbridge Team is managed well and the manageress always goes the extra mile for me and I feel very safe

in her hands. A very knowledgeable girl. I would highly recommend Trinity, they are outstanding.

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Review from Ckare D (Daughter of Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience

Have used Trinity Homecare since September 2018, daily visits to Mum who has dementia. All carers we have met have treated Mum with great care and attention to her special needs. They are also in regular contact to update us of any changes or concerns. They fulfil their role with kindness and good humour

and without exception have a 'can do' practical approach to the challenge of coping with the varying needs that Mum has.

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Review from Barry S (Client) assisted by family/friend published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

Trinity Care have been managing my care for 4 years. In this time I have found them friendly, supportive, reliable and extremely helpful.
I have built up a strong relationship with a certain carer who has been my main carer during this time. His weekly visits are looked forward to and he has, during

this time, also become a friend of the family.

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Review from Peter L (Client) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

Had a stroke in 2014. When discharged from hospital had re-enablement carers from a different company then place with Trinity Homecare. Trinity are very good indeed - the carers are really kind and helpful. I have two visits per day. I think of them as my family and really look forward to their visits.

Trinity very kindly take me shopping each Tuesday and they also, very kindly, post letter for me. They give me help with anything necessary. I am really reassured to have Trinity Homecare come to me. I rate them 10 out of 10. Thank you Trinity. Trinity very kindly arranged home eye test for me.

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Review from Margaret P (Mother of Client) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

We, my son and I, are more than happy with the carers we have, especially my son as he doesn't see many people. It cheers him up for the day to see one of his own gender. He can have a laugh and a joke which is good for him. Very caring person and always kind and considerate.

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Review from Lesley B (Daughter-in-law of Client) published on 1 October 2018
Submitted via Website • Report

Overall Experience

Engagement with Trinity over a 2 year period has not been without problems; poor communication, lack of regular carers, errors in medication, inconsistent service.
The Mobizio app allowed shared information regarding the recording of carers and tasks. It was evident that some carers were recording

meds as being given when they were not; on one occasion a med was recorded as administered although it had ended months earlier.
We finally emailed the MD and after just 5 days the following were supposedly made:

1. Reviewed our medication policy and procedures
2. Completed additional training of staff
3. Made changes to our scheduled and unscheduled working supervisions of staff to raise standards.
4. Made changes to personnel.

A further med error occurred after receiving this information from the MD. We chose not to complain again as we subsequently terminated our Agreement with the Trinity and have not regretted that decision.
I believe the person in charge has left the Company.

Reply from Mike Smith at Trinity Homecare

Dear Lesley,

We’d like to thank you for reaching out to us, and to apologise if the level of service you received was not up to the high standards you expected or that we are typically known for providing.

At Trinity Homecare, we have robust processes in place that are intended to avoid the type of problems you have described. Our TrinityConnect system provides high levels of transparency to our clients' family members and representatives (where consent is in place) to enable them to have remote access to care visit records. Further information about this can be obtained at https://www.trinityhomecare.co.uk/about/trinityconnect/

Although we strive to plan for every possible scenario, it is only through feedback such as yours that we may identify when a gap exists within our processes exists.

I can confirm that an investigation into the policies, procedures, training and activities of staff members relating to the case was carried out. I have subsequently been in contact with you again on 4th September to collect further information about this case, and use this to pinpoint and rectify any problems. I can be contacted on 0208 193 4884 if you would like to discuss this further.

Kind regards,
Mike

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Review from Vanessa M (Daughter of Client) published on 24 July 2018
Submitted via Website • Report

Overall Experience

My father has Alzheimer's and is being looked after by two live-in carers who alternate every six weeks. They are both extremely trustworthy and caring and are very intuitive as to my father's needs. I am so grateful for all their support. I would highly recommend the professional and friendly service

received from the Trinity Homecare team.

Reply from Mike Smith at Trinity Homecare

Thank you for your kind comments.

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Review from Emily E (Granddaughter of Client) published on 6 September 2017
Submitted via Website • Report

Overall Experience

Trinity provided good care to my nan at a time when it was needed. After battling with multiple care agencies, Trinity were able to provide regular careers who ensured day to day care was carried out. They supported my nan at a time of need, ensured extra calls were put in place during bank holidays

and always managed to find extra space when care needed to be extended and enhanced.

However, towards the end of the journey, when my nan passed away, which was not expected, neither her support worker or the agency themselves called, wrote or sent any condolence to myself or the family. My nan was in hospital for a total of seven weeks, and in those seven weeks, I didn't receive a call or message from anyone at Trinity asking how my nan is doing. This was a difficult time for myself and I found it hard to understand and upsetting that a care agency, who cared for my nan for nearly two years acted this way. The care they provided, I could not fault, however, they really need to improve this aspect of care.

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Review from Joyce J (Client) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience

We have received excellent service from cheerful pleasant people who really seem to care.

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Review from Angela D (Client) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience

I was very much against any care initially, however, I look forward to my carers coming now. My carer has been very much at the forefront of me having carers. She has always respected my anxiety issues and when a new carer was coming, she always has spoken with me about this which has helped immensely.

Both carers are professional. I am very much at ease with my carers. My wishes are always respected as much as I am respected. Apart from the escorting and housework, although all are professional, I enjoy great conversation and a laugh. The way in which I am looked after has also helped greatly with my confidence. Office staff are always helpful although communication is lacking at times, it has come a long way.

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