What Type of Services does Bluebird Care Waltham Forest offer?

Bluebird Care Waltham Forest offers Home Care.

How many Carers does Bluebird Care Waltham Forest employ?

Bluebird Care Waltham Forest employs 30 carers.

Bluebird Care Waltham Forest, 93 Oak Hill, Woodford Green, London IG8 9PF

Review from E J (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience

Very happy with the level of care from the lovely carers who are very friendly and kind to my mother with Parkinson's. The supervisors are always there to help and offer their support. We have built up a good relationship with the customer care supervisor and the care coordinator/administrator. My mum

is happy and they allow her to be as independent as she can on their visits.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you so much for your feedback, it means a lot to us. We love taking care of your mum.

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Review from Andrew T (Partner of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience

I asked for a carer to check on my partner who is more or less housebound while I was in hospital for an operation. Staff were professional and polite and provided good care although little hands-on care was needed. We had a management visit beforehand which was reassuring. As we have not had any previous

experience of engaging carers I don't know if the service was good value or not.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for your kind words, it was a pleasure meeting and supporting your partner and we're so pleased that you were both happy with the service provided. We are so glad to hear that you are recovering well, thank you again for the review.

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Review from Frances H (Client) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience

A reliable service from caring ladies.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for your kind review, we're glad that you're pleased with the service.

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Review from Ian D (Son of Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience

Very satisfied with your service so far. Very straightforward and easy to contact the office when necessary.
The carers have always arrived around the pre-arranged times and carried out their duties efficiently. Your service has certainly given me some peace of mind. Thank you.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for taking the time to write this lovely review. We are so pleased that the services that the carers provide are able to give you peace of mind, thanks again!

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Review from I G (Client) assisted by family/friend published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience

Excellent service - very helpful and attentive carers.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you very much for the review, we are so glad that you are pleased with the support being given by our Care Assistants.

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Review from Y J (Daughter of Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience

Bluebird Care Waltham Forest have been providing exceptional care for my mother, who has Alzheimer's. We needed someone to administer her daily medication and carry out small chores around the house. The supervisor, worked very closely with the family to create a care plan that met our needs and has

been communicative throughout the whole process. Mum's carers are respectful and kind, and I feel secure in the knowledge that she is in good hands. I feel very happy with the service.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for this lovely review. We understand how difficult it can be for somebody suffering with Alzheimer's and also for their family; therefore, we always ensure to keep the family and customer fully involved with all the aspects of care we are providing. We are very glad that yourself and Mum are pleased with the support from the carers. Thank you again for the kind words.

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Review from Christine B (Daughter of Client) published on 18 August 2023
Submitted via Website • Report

Overall Experience

We discovered Bluebird Care Waltham Forest after my mum had a fall down the stairs and needed additional support at home. Over the last two years we have had to gradually increase the care for her and my dad to help them to continue living at home.
Bluebird Care have been a great agency to work with.

I work full time so often need to send emails at the evening or weekends with requests. These are dealt with quickly and it feels like we work together to help solve the challenges that my parents are facing.
Bluebird have kept the same carer in place and we have been able to increase her hours. She gets on really well with my mum and dad and treats them respectfully and they love her daily visits. She reassures them and helps them to feel less isolated at home.
I recommend Bluebird Care to my friends who are also having to find carers for older family members.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for taking the time to write this lovely review! We are so pleased that your mum and dad are able to continue living at home with the support of our team. Our main priority is to ensure our customers feel happy and comfortable with living at home and the visits we provide, that's why we carefully match Care Assistants to customers based on personality, we're very glad that your parents and carer get along so well. Thank you again for the lovely words!

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Review from J D (Daughter of Client) published on 1 August 2023
Submitted via Website • Report

Overall Experience

When I contacted Blue Bird it was because I didn’t know what else to do as I couldn’t manage on my own looking after my mum but I couldn’t bear the thought of a stranger looking after her. When they came to do the assessment I thought they were really nice, but didn’t believe it could be true, however,

they really were that nice. The managers who did the assessment and took the bookings were incredibly nice and helpful and very flexible and understanding. The staff who came to look after my mum were kind and patient. My mum was unable to be particularly polite to them, but they totally understood that was part of her condition. I didn’t think this kind of service was possible because these days, even if you pay for something it doesn’t mean it’s good quality. But this really was good quality and I would highly recommend it, thank you.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for this lovely review, ourselves and our carers really enjoy supporting your mum with her care needs. We are so pleased that our carers are patient and we understand how difficult it must have been for your mum to allow us into her home to care for her. Thank you again for the kind words!

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Review from T G (Husband of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience

We were very glad to discover Bluebird Care Waltham Forest this year when we needed them. My wife came out of hospital virtually immobile after treatment related to a chronic illness. I wanted help at different times with nursing and other care. The Bluebird carers who gave it were kind, friendly and

professional. They were also flexible, adapting to daily circumstances and happy even to do domestic chores. The efficient and kind manager that we dealt with always understood when arrangements needed to be changed and made that happen. My wife’s mobility is now almost back to normal. It’s a comfort to know Bluebird Care is there if we need them again.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for taking the time to write this lovely review. We are so glad we were able to support yourself and your wife through a difficult time and we're so pleased to hear that her mobility is almost back to normal, that's great! If you ever need our support again, we'd be more than happy to help!

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Review from D L (Daughter of Client) published on 17 June 2023
Submitted via Website • Report

Overall Experience

My parents have used the service for a couple of years.
Evening visit to heat and serve a meal and drink and to have a chat.
It has been reassuring to know that someone is checking in on them.
The app is also handy as I can check on visits/reports.
Anytime we have had to contact the office,

queries have always been dealt with professionally.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for this lovely review, we're so pleased that you're happy with the services and that having our carers come in to check in on your parents has been reassuring to you. This is always a priority to us!

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Review from E B (Daughter of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience

Bluebird Care were always good, punctual, the staff were caring, friendly, kind.
Always happy to chat with Mum and have a little laugh if Mum was up for it.
They often went above and beyond the call of duty, very good service.
You can pick holes in everything but the care Mum got with Bluebird

compared with the care she received when she came out of hospital provided by another firm, there was no resemblance, they were awful. Made us realise how good Bluebird are.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for taking the time to write this lovely review. We're sorry to hear that the care you experienced with another firm wasn't great, but we are pleased that we were able to care for your mum and make her laugh, when possible, this is always a priority to us! We wish yourself and your family all the very best for the future! Thank you again - we really appreciate your kind words!

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Review from Anne W (Wife of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience

My husband who has dementia was not able to be left alone anymore and for me to be able to work I engaged the services of Bluebird Care. They have provided the most excellent care with the carers they provided especially the 2 carers that were involved. My husband was very happy when they were with

him although he didn't sometimes show it. They gave me confidence at work knowing he was being so well cared for. I thoroughly recommend Bluebird Care.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you Anne for taking the time to write this lovely review. We are so pleased that the Care Assistants made you and your husband feel confident and happy, this is always a priority to us! We would like to wish you and your husband all the very best for the future! Thank you again, we really appreciate your kind words!

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Review from Sophie G (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience

Bluebird Waltham Forest runs so efficiently. They should be really proud of how they operate. All the managers/staff at the office are so kind and lovely to deal with
and really understanding of your needs as a family, but most importantly the client's needs, which is so refreshing! It's a care company/provider

who really does care and takes pride in their jobs. The carers so far have been lovely and always turn up on time etc and any problems they let you know. Other care companies could learn a lot from Bluebird and me and my father are grateful for Bluebird, Waltham Forest.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you, Sophie, for your wonderful feedback and ratings. We are so glad to hear that you are happy with our services. We will continue to provide the best care possible!

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Review from Jo F (Daughter of Client) published on 10 January 2022
Submitted via Website • Report

Overall Experience

Struggling with care until found Bluebird. My mother looks forward to their visits as they have proved to be caring, professional and reliable. Am so grateful for their support. Their care for my mum is courteous and respectful which makes her feel comfortable as she has always tried to live independently.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for your wonderful review in relation to your Mum’s care package. We are so pleased to hear that your Mum looks forward to seeing the Care Assistants and to also hear that they are caring and act professionally when visiting. We try our very best to encourage and promote independence as much as possible, so our customers are able to live independently within the comfort of their own homes.

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Review from Dorothy C (Client) published on 15 October 2021
Submitted via Website • Report

Overall Experience

I try to be independent but I have come to need help to get in and out of the shower and to wash. All the carers are extremely helpful. I have found it has made a difference and I enjoy their visits.
They also help with odd jobs that I cannot do myself. I have no hesitation in recommending them.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for taking the time in sending this lovely compliment. We as a company promote independence as much as possible and are very happy that it is making a difference to you. Our carers try their best to make life easier and help with anything that is needed to achieve this.

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Review from Bill T (Son of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience

We needed some support for our 90-year-old Mum and found Bluebird Waltham Forest to be very helpful and accommodating on everything we requested, nothing was too much trouble and daily visits were arranged within days. All the team and the carers were friendly and professional. I can highly recommend

this care provider and would like to thank them for their help.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for your lovely review. We are so glad to hear that you found us helpful, accommodating and that everyone acted professionally in a friendly manner. We know it can be a difficult time when a loved one needs that extra support and hopefully, we were able to alleviate this pressure to allow yourselves to have quality time with your Mum, as we know how important that is. Thank you again.

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Review from Pam E (Wife of Client) published on 23 May 2021
Submitted via Website • Report

Overall Experience

My husband was cared for, for over three years and for the last six months had two carers, four times a day. His care was always centred on what his preferences and needs were wherever possible. The carers were professional, well trained and very kind, patient and caring. He died at home very peacefully

in the very comfortable position the last carers attending him had created for him. I found it very easy to contact and discuss any issues with the managers and coordinators. They were always available and often visited to discuss changing needs. I am very grateful that my husband was able to end his life’s journey at home and we were only able to facilitate this because of the totally reliable and competent support we had from Bluebird Care.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you so much for taking the time to write us such a lovely review, considering what you are currently going through. We are so happy that you felt that we always took into consideration your husband’s preferred presences while always focusing on a person-centred approach. All of your husband’s carers have said that it was such a pleasure to provide him with his care and that he will be greatly missed. We are also glad that we managed to achieve his last wish to die at home. Our office understands the urgency for changes to be made and implement as quickly as possible to make life easier and safer for everyone concerned. We are always at the end of the phone as we aim to help wherever possible and even resulting in one of our Supervisors attending to make sure the correct changes were in place. We aim to provide the best care possible for everyone concerned and for the office staff to be professional, approachable, along with being understanding and compassionate.

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Review from Samia A (Son of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience

I am very happy with the care that my mother receives from Bluebird Care Waltham Forest, it is at a good standard, and I would be happy to recommend this care company. I would like to take this opportunity to thank everyone involved. Keep up the good standard.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for your review of our services, and it's lovely to hear that we are offering your Mum a good standard of care and that you would recommend us, which is very reassuring. We have passed your thanks onto our carers, and they will certainly keep up the good standard of care. Many thanks again.

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Review from L P (Daughter of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience

We have had a very pleasant experience with Bluebird Care Waltham Forest. After expressing an interest in March this year, they responded so positively by arranging a visit immediately and promptly arranging a care plan for my Dad's needs. They assigned designated carers and our current carers have

been amazing. They are so friendly, caring and so attentive to Dad's needs. We feel so relieved that Dad is being looked after with such love and care.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you for taking the time to write a review. We could not be happier that your Dad and family are happy with the level of care we are providing and that all his carers show such love and care and have expressed that his carers are amazing. We try our very best to provide a very high quality of care and to ensure that all our customers experience a quick positive response to any enquiry. We can guarantee to continue to provide this high level of service to you Dad.

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Review from Kevin R (Son of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience

From the start Bluebird Care Waltham Forest were efficient and very sensitive to my parent's needs and care was very straightforward to arrange. The carer who was supporting my parents was brilliant and it was clear that she genuinely cared and took pride in her work, which was so reassuring as at the

time we lived several hours away. Although Bluebird Care Waltham Forest were only involved in the care of my parents for a short period of time, as they are now in supported living close to us, I have no hesitation in recommending their services. A huge thank you for being there to support us in a time of unexpected crisis.

Reply from Anoop Sekhon, Director at Bluebird Care Waltham Forest

Thank you, Kevin, for taking the time to write the above review. We are so happy to hear that we acted in a sensitive manner and worked efficiently when starting the care package. We aim for it to be as straight forward as possible and easy to arrange as to start as soon as required. Thank you also for your compliment for the care assistant that attended your parent's visits and have passed these on to her. We would like to wish your parents all the very best with their move and hope they settle in nicely.

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