Bluebird Care Southampton and Totton

31a Salisbury Road, Totton, Southampton S040 3HX
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9.6 28 Reviews
  • Bluebird Care Southampton and Totton, Southampton
Bluebird Care (Southampton and Totton) provides care to people in their own homes, allowing them to stay in familiar surroundings for as long as possible, without having to go into residential care. CQC registered Overall Good (March 2023) with Caring as outstanding, this branch is registered to provide care for children as well as adults.

Short, daily visits are available from 30 minutes onwards as well as 24-hour care and assisting with a range of domestic and personal tasks, including getting up and going to bed, preparing meals, accompanying to social events, personal care and medication. They are also specialists in Dementia care. The staff are trained for dementia care needs. They work with people living with Parkinson's disease and more complex needs. Palliative care, Diabetes care, PEG Feeding, Stoma care, and Bluebird Care will ensure that staff are trained to your needs.

For those who require support full-time, Bluebird Care (Southampton) offers overnight care as well as live-in care. They offer a full respite care service as well as waking night support. No customer is the same and they will tailor your home care service to your needs. The team will guide you in your care journey.

This way you can have quality time with your family member and let the Bluebird team run their routines.

They use a revolutionary care communication system where you can monitor the daily care calls from afar with a click on your phone or iPad. You can communicate with the teams and address any issues or concerns. The teams will communicate with the doctors and ensure that the medication is on order so you don't need to worry about it.

Call the friendly team for a free consultation.

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Care Provided by Bluebird Care Southampton and Totton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Taylor (Registered Care Manager)
  • Admission Criteria
    • We provide children's care services as well as adults

Bluebird Care Southampton and Totton Reviews (28)

Total of 28, showing 1-20
9.6

Bluebird Care Southampton and Totton has a Review Score of 9.6 (9.558) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Southampton and Totton has 28 reviews.

Overall Experience

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Review from B B (Client) assisted by family/friend published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our care visit times have improved and are more regular. All carers are nice and considerate, they are nice to talk to and very helpful.

Reply from Sophie Emmess, Business Development Lead at Bluebird Care Southampton and Totton

We are so pleased to hear that you're satisfied with the service received. It is a pleasure to support you.


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Review from P H (Son of Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care has been providing care for my parents for almost two years. They have four visits a day which means many carers but we know all of them. Each work diligently to keep them happy doing multiple tasks, general and more specific. Key is my parents feel well-supported and are content in their
90s.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you for the review. It is not always easy for the older generation to accept any help.


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Review from Stacey M (Mother of Client) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've found the weekend support very helpful, there has been a wider range of activities that my daughter has been able to do with support. Every worker/buddy has been lovely. Thank you.

Reply from Sophie Emmess, business Development Lead at Bluebird Care Southampton and Totton

We're really pleased to hear that our team are a helpful addition to your daughter's life. It's a pleasure to support her.


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Review from Sandra W (Wife of Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the care that my husband has been receiving. Staff are good at engaging and meeting his needs. They are friendly and supportive of my husband and myself. Staff at the office have been efficient and helpful. Regular reviews with managers have been appreciated, I have felt
listened too and respected. Thank you.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you for the kind review, we are pleased to support you.


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Review from K C (Daughter of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy with the service and the carers, so as long as she is happy, we, the family, are happy. Anything for a quiet life.
Mum enjoys the company first thing in the morning as it helps her to get started and ready for the day ahead.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

It is important for your mum that she accepts the care and effectively enjoys the company what comes with it. That is half the battle. we are pleased to support you with her care journey.


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Review from Stephen B (Son-in-law of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good service which was slightly let down by the turnover of staff which my FIL found difficult. This meant that each of the new staff, of which there were many, had to find their way around the property and be shown where everything was. They were always kind, friendly and helpful.

Reply from Sophie Emmess, Business Development Lead at Bluebird Care Southampton and Totton

Thank you for your comments. We strive to improve our service at any opportunity and take your feedback onboard. We're pleased to hear that your father-in-law enjoyed the time spent with our staff.


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Review from J N (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has received a good standard of care at all times. Communication is good and easy via the open pass app. The only reason I've not rated five stars is purely because we couldn't get the time of day for the morning visit that Dad would have preferred. Would recommend their services without hesitation.

Reply from Sophie Emmess, Business Development Lead at Bluebird Care Southampton and Totton

Thank you for your feedback. We are delighted to hear that you are happy with the standard of care our staff provide. We endeavour to improve at any opportunity, so we take on board your comments and a member of our team will be in touch to review this for Dad.


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Review from Jan W (Daughter of Client) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care staff have provided regular, reliable and kind help for my mum. It started with a little extra assistance and ended with daily care, right to the end. She died one week from her 95th birthday with a Bluebird holding her hand the morning she passed away, until I arrived at her home.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

We enjoyed looking after your mum and supporting you as much as possible.


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Review from V A (Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints with staff and support given. Happy with all staff and aspects of care.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you for the kind review. You are one of our longstanding customers and we hope to continue to provide a high standard of care.


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Review from Brenda H (Wife of Client) assisted by family/friend published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird since April 2023. We are grateful for the support we receive helping to give my husband some respite from full-time care duties. The daily hour in the morning slot to get me up, washed and dressed is done with care and respect. The carers are timely and consistent and are
keen to look after my welfare and any needs I may have.

Reply from Bernadette Mills, Manager at Bluebird Care Southampton and Totton

We thank you for the kind words. It is important to the management to continue to get feedback.


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Review from I S (Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the last month of service, which I terminated in November for family reasons, as my partner has numerous prejudices and phobias. I personally had no problems with your service - my experiences are elaborated below.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

We are sorry we could not be of further help to you and we hope you will find proper support for what she would accept.


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Review from V W (Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care assistant very helpful, willing and diligent.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you for your review, we hope to continue to support you.


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Review from I S (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird is the first service provider I tried. It is well run and attentive, treating me with dignity and listening to any problems I or my family may have. I consider it gives very good value for money and have no hesitation in recommending it for others.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you so much for that kind review. We continuously hope to find good ways to improve our services. It is nice to hear you are happy with the service.


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Review from A M (Client) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

By and large, the service I receive is satisfactory, only occasionally does it fall down due to sickness and absenteeism of carers. The office staff leave a lot to be desired.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you for the honest feedback. As you are aware, we are currently undergoing a big challenge of implementing a new care planning and rostering system, as well as restructuring the branch with a brand new care manager. We are investing in better systems so we can monitor each performance better. This change will not happen overnight. At the same time, we are investing heavily into recruiting overseas staff due to the current lack of people available to work. We want to be able to ensure that we are ready to operate with the high-quality standards we are used to.


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Review from Diana N (Daughter of Client) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that visit and care for my dad, are so compassionate and treat my dad with the utmost care, are attentive to his needs and interact with him on a social level. They are always very respectful not just with my dad, but with my mum and our home. Thank you.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you for the kind review, we hope to continue to support your parents as long as possible.


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Review from T H (Son of Client) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird and the carers they provided made it possible for my elderly mother to stay in her own home for the last years of her life. They provided a responsive service to changing needs and virtually all the carers were compassionate and respectful even when my mother was not in a co-operative mood.
She was well cared for and the carers were able to ensure other family members could complement their role to still feel involved. This was reassuring for me living overseas at the time. I and our family are indebted to Bluebird for allowing Mum to retain her dignity and pass peacefully at home.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

It has been a journey and we were very pleased to have assisted you and all your siblings with caring in the way you all wanted to. We all had her best interest at heart.


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Review from R B (Daughter of Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care and professionalism that Bluebird Care provides. We had to change Care providers very quickly and Bluebird was thankfully able to start within a few days. Thank you to all the team at Bluebird Southampton branch.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

We are so pleased with this review. We hope to continue to support you on the care journey.


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Review from T R (Client) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very caring and friendly. They are good home helpers.

Reply from Bluebird Care, Marketing at Bluebird Care Southampton and Totton

Thank you for your kind remarks, we hope to continue to support you staying at your home.


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Review from S W (Husband of Client) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird is providing consistently excellent care for my wife. The carers are always on time, efficient, cheerful and friendly. They are making a big difference to the quality of life for both my wife and myself.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you for your kind remarks, we always take pride in ensuring that our care assistants are making a difference to one's care needs.


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Review from Pat S (Wife of Client) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Bluebird Care Southampton has been that they are all efficient, professional. The carers have been extremely good with my husband giving him kindness and reassurance when dealing with his personal care.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you for your kind remarks. We are glad to have made it easier for you to look after your husband.


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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Bluebird Care Southampton and Totton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Bluebird Care Southampton and Totton is calculated as follows: ( (48 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 77 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Southampton and Totton is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (2)

Rachael

Rachael Benn

Job Title: Head of Care

Joined: 2020

Rachael has 30 years of experience in the Health and Social Care sector, working in hospitals and residential and domiciliary care. Rachael is a Qualified Teacher Status (QTLS), Assessor and Trainer. In her spare time, Rachael likes to spend time with her family and loves to read and travel. Rachael is responsible for the overall day-to-day running of Care Operations across all branches.


Kelly

Kelly Willmott

Job Title: Care Coordinator

Joined: 2019

Kelly has worked in the care industry for over 20 years in private care homes and domiciliary care, specialising in dementia care. Before working for Bluebird Care, she oversaw a domiciliary unit in a retirement complex in Hampshire.


Kelly has completed her Level 3 NVQ in Social Care and is completing her NVQ Level 5.


In her free time, Kelly enjoys working out at the gym.


Frequently Asked Questions about Bluebird Care Southampton and Totton

What Type of Services does Bluebird Care Southampton and Totton offer?

Bluebird Care Southampton and Totton offers Home Care.

How many Carers does Bluebird Care Southampton and Totton employ?

Bluebird Care Southampton and Totton employs 3023 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Southampton and Totton to verify any information. View our terms and conditions. Bluebird Care Southampton and Totton has a Platinum Service – more info.