Bluebird Care Southampton and Totton

31a Salisbury Road, Totton, Southampton S040 3HX
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9.6 28 Reviews
  • Bluebird Care Southampton and Totton, Southampton
Bluebird Care (Southampton and Totton) provides care to people in their own homes, allowing them to stay in familiar surroundings for as long as possible, without having to go into residential care. CQC registered Overall Good (March 2023) with Caring as outstanding, this branch is registered to provide care for children as well as adults.

Short, daily visits are available from 30 minutes onwards as well as 24-hour care and assisting with a range of domestic and personal tasks, including getting up and going to bed, preparing meals, accompanying to social events, personal care and medication. They are also specialists in Dementia care. The staff are trained for dementia care needs. They work with people living with Parkinson's disease and more complex needs. Palliative care, Diabetes care, PEG Feeding, Stoma care, and Bluebird Care will ensure that staff are trained to your needs.

For those who require support full-time, Bluebird Care (Southampton) offers overnight care as well as live-in care. They offer a full respite care service as well as waking night support. No customer is the same and they will tailor your home care service to your needs. The team will guide you in your care journey.

This way you can have quality time with your family member and let the Bluebird team run their routines.

They use a revolutionary care communication system where you can monitor the daily care calls from afar with a click on your phone or iPad. You can communicate with the teams and address any issues or concerns. The teams will communicate with the doctors and ensure that the medication is on order so you don't need to worry about it.

Call the friendly team for a free consultation.

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Care Provided by Bluebird Care Southampton and Totton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Taylor (Registered Care Manager)
  • Admission Criteria
    • We provide children's care services as well as adults

Bluebird Care Southampton and Totton Reviews (28)

Total of 28, showing 21-28
9.6

Bluebird Care Southampton and Totton has a Review Score of 9.6 (9.558) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Southampton and Totton has 28 reviews.

Overall Experience

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  • 11
  • 2
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Date Published

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Review from E R (Wife of Client) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management is very helpful if I have problems. Carers are very pleasant, friendly, well trained and professional. Always ask if there is anything else they can help with e.g putting up and down the heavy ironing board or opening and shutting high windows or folding sheets.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

It is always great to hear that our teams do make a difference in people’s lives. We thank you for your kind feedback.


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Review from Val (Wife of Client) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been excellent in every respect. They are willing to work with our live-in carer and to advise on training. Their carers are lovely and timekeeping is good. They are not fazed by situations they need to deal with. I am very grateful to them.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you for your kind feedback. We always endeavour to make a difference.


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Review from D H (Son of Client) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care for my mum after some initial setting in and stabilisation has been consistently good. Handovers are on the whole detailed and clear between each carer. There is possibly room for better communication between the office and the carer sometimes.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

We have noted your comments and will improve with that communication. As you are aware, sometimes unforeseen circumstances at the last minute, have caused problems to ensure that your mother and sister get the right personality match to live with them.


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Review from Philip D (Son of Client) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Bluebird staff has been visiting my stepmother for the past year. We appreciate that the aim of the support is to maintain her independence. We understand that she is fiercely independent and can be offhand and awkward, insisting she can manage without help. However, it is clear that this is not the
case, and whenever we visit there is usually a large backlog of routine household tasks that have not been done, particularly laundry and food hygiene. There is one carer in particular who appears to be accepted by my stepmother, but in general, we are concerned at the number of different carers that come, given that she has a diagnosis of moderate Alzheimer's, so this contributes to her lack of cooperation. As we live 600 miles away, we are dependent on prompt feedback of information. Whilst we are able to access care notes through the Openpass system we feel communication between supervisor, carers, and family on major issues needs to be much better.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

I am sorry to hear that you are not happy with the communication between the family and the supervisors. We will address this with the team immediately. Unfortunately, we live in a world where we have part-time, and fulltime workers and different work availabilities. As a care provider, we actually mention that you would get a team of carers, not just a few, as that is impossible unless you go the direction of live-in care. If people are struggling with having several carers through the door then that is the solution. But if people require 4 calls a day, 7 days a week, you need to expect more than 6-7 people. Nobody works from 7 am till 10 pm at night, every day. It is hard to judge from afar, but often the older generation does not accept help and support and then to try to make it work with just daily care calls will be a struggle no matter what care company you will use. We always try to keep our customers on set runs and plan forward. But that might not be enough for your mother.


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Review from Paul S (Son of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are really attentive and pleasant, my father won’t have a bad word said about the staff. If I had an issue it’s that the food etc is not rotated and newer packs of food are opened when there is already one open on the odd occasion.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you for your feedback. I will raise this with the care manager as our carers are trained to dispose of out of date food and avoid food poisoning. We will see whether we can remedy this with the introduction of food labels.


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Review from Anthony (Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service generally works very well with the staff having to cope with an elderly person who can be charming but is equally likely to be very challenging, depending on the day! A number of the staff regularly go well beyond what might reasonably be expected from the service but all provide a good
level of service which meets expectations. The COVID-19 pandemic excepted, the social gatherings for clients which the company puts on from time to time go down extremely well. Overall I would be happy to recommend Bluebird.

Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton

Thank you for your honest review. We hope to continue our high service standards even in peak times of COVID.


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Review from Hugh E (Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my wife's discharge from hospital we had an excellent live in carer for a fortnight and then twice daily care, that re-established my wife's routine at home. I helped her with her every daycare. Carers were very pleasant in manner and conscientious.

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Review from Carol E (Friend of Client) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My terminally ill friend had superb care throughout from well-trained carers who were sensitive to her needs and acted as advocates for her with healthcare professionals.

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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Bluebird Care Southampton and Totton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Bluebird Care Southampton and Totton is calculated as follows: ( (48 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 77 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Southampton and Totton is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (2)

Rachael

Rachael Benn

Job Title: Head of Care

Joined: 2020

Rachael has 30 years of experience in the Health and Social Care sector, working in hospitals and residential and domiciliary care. Rachael is a Qualified Teacher Status (QTLS), Assessor and Trainer. In her spare time, Rachael likes to spend time with her family and loves to read and travel. Rachael is responsible for the overall day-to-day running of Care Operations across all branches.


Kelly

Kelly Willmott

Job Title: Care Coordinator

Joined: 2019

Kelly has worked in the care industry for over 20 years in private care homes and domiciliary care, specialising in dementia care. Before working for Bluebird Care, she oversaw a domiciliary unit in a retirement complex in Hampshire.


Kelly has completed her Level 3 NVQ in Social Care and is completing her NVQ Level 5.


In her free time, Kelly enjoys working out at the gym.


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