Right at Home Loughton, Redbridge & Waltham Forest

397 Larkshall Road, Chingford, London E4 9EF
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10 71 Reviews
  • Right at Home Loughton, Redbridge & Waltham Forest, London
Right at Home Loughton, Redbridge & Waltham Forest provides a range of quality home care services, from one hour up to 24/7 and on a long or short term basis. It is an established provider of care at home and is based in Chingford.

They offer consistent caregivers and a reliable, flexible service that is highly personalised to clients' individual needs and preferences for home care.

Supported by Right at Home’s global reputation and expertise, Right at Home Loughton is a local business with a clear vision to be one of the very best home care providers in the Greater London area.

Professionals help people maximise their quality of life at home, build a better future for themselves and feel less isolated and lonely at home.

Staff provide services in a number of key areas; Care and Companionship, Physical Assistance, Specialist Care focusing on Dementia, Acquired Brain Injury, Neurological conditions and Palliative care, Hospital to Home and 24/7 Live-in Care.

Clients will get peace of mind and care and support specifically tailored to their needs.

Covering Chingford, Walthamstow, Loughton, Chigwell, Buckhurst Hill, Hainault, Highams Park, Woodford, South Woodford, Wanstead, Barkingside, Seven Kings, Ilford and Snaresbrook.

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Care Provided by Right at Home Loughton, Redbridge & Waltham Forest

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dil Akbar (Manager)

Funding & Fees Guide for Right at Home Loughton, Redbridge & Waltham Forest

  • Prices

  • Hourly Rates:
    Weekdays (7am - 9pm) £35 per hour
    Weekends/Evenings/Early mornings £37 per hour
    Bank Holidays and Christmas Day £52.50 per hour


    Waking Nights:
    Weekdays (7am - 9pm) £265
    Weekends/Evenings/Early mornings £265
    Bank Holidays and Christmas Day £397


    Sleep in (10 hours):
    Weekdays (7am - 9pm) £245
    Weekends/Evenings/Early mornings £245
    Bank Holidays and Christmas Day £367


    Live in Care:
    Weekdays (7am - 9pm) £211 per day, High dependency £280 per day
    Weekends/Evenings/Early mornings £211 per day, High dependency £280 per day
    Bank holidays and Christmas day £316.50, High Dependency £420 per day

Right at Home Loughton, Redbridge & Waltham Forest Reviews (71)

Total of 71, showing 1-20
10

Right at Home Loughton, Redbridge & Waltham Forest has a Review Score of 10 (9.956) out of 10, based on 23 reviews in the last 2 years. Over all time Right at Home Loughton, Redbridge & Waltham Forest has 71 reviews.

Overall Experience

  • 58
  • 11
  • 2
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Date Published

71
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Review from Melanie B (Daughter-in-law of Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been caring for my mother-in-law for 7 months now and has built up a good close bond with both inlaws. She helps her to function on a daily basis, and has been invaluable at times especially when my mother-in-law was unwell. They enjoy going to tea with the carer. We are planning to increase
the hours as she is so helpful.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive experience and kind comments about our care team. It is our pleasure looking after your mother-in-law and carers are happy to accompany her to the community event every Tuesday.


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Review from Ronald W (Next of Kin) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service.
All carers helpful and pleasant.
She feels happy with them all and one carer often sings with her, so nice to hear.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive comments and experience with our care team looking after your wife care needs. It is our pleasure to support your wife.


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Review from Dorothy S (Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for my carers as I am completely disabled diagnosed and rely on carers to help me in my home. All of my team see me as an individual.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive experience with our care team. It is our pleasure to support your care needs.


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Review from Sandy K (Daughter of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looking after my mum have been wonderful. She has been looking forward to their every visit. They are all kind, caring and polite. Lovely to the whole family. When there was a decline in mum's health the management arranged for extra visits. We are all grateful for support received.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive experience and kind comments about our services delivered to your mum. I was our pleasure supporting your mum care needs.


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Review from S H (Daughter of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have been impressed by the lovely carers that are caring for mum. They are all respectful to her daily needs. We have learnt a lot from them, they are very knowledgeable. We would be lost without them.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive experience and kind comments about our service. I have passed on your comments to the team. It is our pleasure looking after your mum.


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Review from G W (Friend of Client) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Live-in carer has been really fantastic at caring, her whole attitude is amazing. She transformed the household and made my friend's last weeks so much better.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive experience with our service. It was our pleasure looking after you.


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Review from Gavin M (Friend of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over many years, Right at Home has provided care of the highest standard for our friend. The management team is very responsive and proactive, they have in discussion with us adapted our friend's care as he has aged and declined. They have been ready to suggest solutions and guide us through the likely
trajectory of his decline. This is especially true in the last few months and working with the current team. We have now moved to palliative live-in care, supported by visiting carers, district nurses and the community palliative care team. This new and complex system was set up with total professionalism by the management. The actual delivery of live in care has been exemplary, professional, proactive and compassionate.
Throughout, the carers have treated our friend with dignity and warmth, despite all the changing circumstances they have encountered.

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Review from Melvin H (Husband of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been delighted by the care we have received from Right at Home Loughton. After two years we have always found them friendly and professional. My wife has MS and has been treated in a friendly and caring way, and any concerns and queries have been addressed quickly and efficiently.
The
management have overseen the care well, and the carers themselves have supported my wife so well she sees them as friends that cheer up her day. Can't ask more than that.
So thank you Right at Home, you are so appreciated.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive experience with our care team for services provided to your wife and it is our pleasure to support ongoing care. I have shared your comments with the team.


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Review from Lindsay B (Niece of Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with all the carers. They not only took excellent care of my aunt but were also very friendly and caring towards my husband and me. They often made us all laugh which helped a lot. The app was very useful, keeping us well informed and there was always a close liaison at a senior level.
I would recommend them to neighbours and friends in the future.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive experience with our care team. It was our pleasure looking after your aunt.


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Review from Steve C (Husband of Client) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Right at Home started caring for my wife we have had nothing but positive experiences and she has felt very comfortable. A particular staff member has been incredible at setting up the care package and has kept very much on top of everything to make sure we are happy and my wife is getting all
she needs. The care team that visits my wife daily are very professional, competent and very caring and we are extremely grateful to them all.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive comment which we have shared with the team. It is our pleasure to continue looking after the care needs of your wife.


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Review from Sallie C (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home came to our rescue when the palliative care we believed we already had in place failed our lovely mum. Within a matter of hours a staff member had visited our mum at home and arranged for carers to attend that evening. My sister and I were so relieved as it was our mum's wish to be at
home when she passed. Thank you from the bottom of our hearts for your speedy response and the kindness to which you dealt with our mum and us. Service worth its weight in gold. Would not hesitate to recommend. Thank you.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your lovely comments. It was a pleasure to care for Mum in the short time that we had. I have passed your comments to the rest of the team.


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Review from H B (Daughter of Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service. Caring staff. Very helpful. Mum has been very happy since the carers started. They are very kind and helpful and always respectful.

Reply from Dil Akbar, Right at Home Loughton, Redbridge & Waltham Forest at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive experience with our carer team. It is our pleasure to look after your mum's care needs.


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Review from D A (Son of Client) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care from Right at Home since January 2024, the care given has been amazing, we are told straight away of any concerns and they are dealt with. Every one of Mum's carers are lovely and friendly and Mum loves them all. Would recommend this company to anyone.

Reply from Dil Akbar, General Manager at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your kind comments and positive experience with our services and the care team. It is our pleasure to continue supporting care needs of your mum.


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Review from M S (Wife of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has provided some wonderful, kind, caring staff who have become like family to us over the months. They would go above and beyond and would engage with my husband. The daytime carers worked a 12-hour shift and they were always cheerful and compassionate.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your kind comments and appreciation of the support provided to your husband. We at Right at Home Loughton always aim to deliver the highest quality of service meeting client expectations and encouraging our care team to go above and beyond where they can.


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Review from Barbara R (Wife of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband seems to like his carers.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive comments and experience with our service which is shared with the care team.


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Review from Alan M (Husband of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provides a professional, kind and knowledgeable service. The staff are very kind and considerate. Additional service is very professional and considerate to me and my wife's needs.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive comment which is shared with the care team. We hope to continue to meet your positive experience and it is our pleasure to support you.


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Review from R C (Son of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the care provided twice daily for my mother. The reports and general communication with us are excellent and the staff show patience and kindness towards her. The planned schedule and care requested are accurately followed and the family have benefitted greatly from knowing
the carers are visiting regularly. I would recommend them to anyone with similar needs.

Reply from Dil Akbar at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive experience to your mum's care. I will pass on your comments to the care team and it is our pleasure to look after your mum's care needs.


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Review from D M (Client) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have help 3 days a week, 2 hours on each day for shopping, housework, help with understanding and dealing with TV, the internet and the utility companies. Also for getting out of my home for an accompanied walk, or visit out in fine weather by car. I'm aged 80 and partially disabled and really appreciate
my 6 hours a week help with my regular carers who are kind and helpful (laundry, bed, lunch as well).

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive experience with our services and especially with the care team. I will pass your comment to the care team. We hope to continue to meet your expectations and keep our service to the highest standard expected or Right at Home.


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Review from S M (Daughter of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The help and care for both my mum and dad for a period of around eight months was so appreciated. The team were always helpful, and once in a routine, the same carers would visit to ensure that we knew the person coming. The team are great.

Reply from Dil Akbar at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive comments. It was our pleasure looking after your mum and dad while in our care.


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Review from Linda M (Daughter of Client) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after by Right at Home from August 2021 to August 2023. During this time the carers treated my mum with patience, kindness, dignity, humour and understanding. Dealing with Dementia is a very difficult task and people’s personalities suffering from this terrible condition change very
quickly, but the carers understood my mum very well. The office and admin staff were also very patient and understanding with me - it is not only the client that needs support, but the family as well. The office staff always listened to my many phone calls and dealt with my problems and requests promptly and sympathetically. I have no hesitation in recommending Right at Home to anyone looking for care for their loved ones.

Reply from Dil Akbar, - at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your positive comments and from the entire team at Right at Home Loughton, it was our pleasure looking after your mum and we hope that she has settled in well in her new care home surroundings with an equally good team looking after her needs.


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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Right at Home Loughton, Redbridge & Waltham Forest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Right at Home Loughton, Redbridge & Waltham Forest is calculated as follows: ( (129 Excellents x 5) + (6 Goods x 4) ) ÷ 135 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Loughton, Redbridge & Waltham Forest is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (6)

Dil

Dil Akbar

Job Title: General Manager

Dil is our General Manager


Vesna

Vesna Spiletic

Job Title: Registered Manager

Vesna is our Registered Manager


Selvet

Selvet Hassan

Job Title: Deputy Manager

Selvet is our Deputy Manager


Rima

Rima Patel

Job Title: Recruitment Coordinator

Rima is our Recruitment Coordinator


Dilara

Dilara Polat

Job Title: Recruitment Coordinator

Dilara is our Recruitment Coordinator


Razia

Razia Ali

Job Title: Care Coordinator

Razia is our Care Coordinator


Frequently Asked Questions about Right at Home Loughton, Redbridge & Waltham Forest

What Type of Services does Right at Home Loughton, Redbridge & Waltham Forest offer?

Right at Home Loughton, Redbridge & Waltham Forest offers Home Care.

How many Carers does Right at Home Loughton, Redbridge & Waltham Forest employ?

Right at Home Loughton, Redbridge & Waltham Forest employs 51 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Loughton, Redbridge & Waltham Forest to verify any information. View our terms and conditions. Right at Home Loughton, Redbridge & Waltham Forest has a Platinum Service – more info.