Right at Home Loughton, Redbridge & Waltham Forest

397 Larkshall Road, Chingford, London E4 9EF
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10 71 Reviews
  • Right at Home Loughton, Redbridge & Waltham Forest, London
Right at Home Loughton, Redbridge & Waltham Forest provides a range of quality home care services, from one hour up to 24/7 and on a long or short term basis. It is an established provider of care at home and is based in Chingford.

They offer consistent caregivers and a reliable, flexible service that is highly personalised to clients' individual needs and preferences for home care.

Supported by Right at Home’s global reputation and expertise, Right at Home Loughton is a local business with a clear vision to be one of the very best home care providers in the Greater London area.

Professionals help people maximise their quality of life at home, build a better future for themselves and feel less isolated and lonely at home.

Staff provide services in a number of key areas; Care and Companionship, Physical Assistance, Specialist Care focusing on Dementia, Acquired Brain Injury, Neurological conditions and Palliative care, Hospital to Home and 24/7 Live-in Care.

Clients will get peace of mind and care and support specifically tailored to their needs.

Covering Chingford, Walthamstow, Loughton, Chigwell, Buckhurst Hill, Hainault, Highams Park, Woodford, South Woodford, Wanstead, Barkingside, Seven Kings, Ilford and Snaresbrook.

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Care Provided by Right at Home Loughton, Redbridge & Waltham Forest

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dil Akbar (Manager)

Funding & Fees Guide for Right at Home Loughton, Redbridge & Waltham Forest

  • Prices

  • Hourly Rates:
    Weekdays (7am - 9pm) £35 per hour
    Weekends/Evenings/Early mornings £37 per hour
    Bank Holidays and Christmas Day £52.50 per hour


    Waking Nights:
    Weekdays (7am - 9pm) £265
    Weekends/Evenings/Early mornings £265
    Bank Holidays and Christmas Day £397


    Sleep in (10 hours):
    Weekdays (7am - 9pm) £245
    Weekends/Evenings/Early mornings £245
    Bank Holidays and Christmas Day £367


    Live in Care:
    Weekdays (7am - 9pm) £211 per day, High dependency £280 per day
    Weekends/Evenings/Early mornings £211 per day, High dependency £280 per day
    Bank holidays and Christmas day £316.50, High Dependency £420 per day

Right at Home Loughton, Redbridge & Waltham Forest Reviews (71)

Total of 71, showing 41-60
10

Right at Home Loughton, Redbridge & Waltham Forest has a Review Score of 10 (9.956) out of 10, based on 23 reviews in the last 2 years. Over all time Right at Home Loughton, Redbridge & Waltham Forest has 71 reviews.

Overall Experience

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  • 11
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Date Published

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Review from Faaz R (Son of Client) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first call with the manager, I just knew that my Mum was in safe and caring hands. The carers that attended to my mum in the last months and up to her eventual passing was amazing. Very considerate, caring and would go the extra mile to make sure all her needs were attended to. The manager
became my backbone in the last days of mum life. She supported me and guided me when I was at my lowest. She did everything possible when there were some difficult situations and resolved the problem. I really cannot thank the manager and her team of carers enough. They became part of the family and are still in touch with welfare calls to me. I would recommend without hesitation. I would like to add my personal thanks to the manager, carers and her fellow colleagues for making my mum smile when she desperately needed that helping hand.

Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest

Hi Faaz,


Thank you for your kind words and recognition for the work that the team and management did to support, not only Mum but you and your family. Your mum was a wonderful woman and it was a pleasure to have served her and support her right until she sadly passed away.


All of us from Right at Home were very fond of your mum.


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Review from Maureen B (Daughter of Client) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very appreciative of the excellent service that was provided over the four months that my mother was with us recovering from a hip operation, not only were her physical needs met with kindness and understanding but I know she appreciated the little chats that all the carers found time for. Although
she felt anxious every day that a stranger was coming as soon as she saw a familiar face she relaxed. On a personal level, my husband and I really appreciated the break, knowing she was comfortable and well cared for.

Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest

Hi Maureen,


Thank you for your review, it really was a pleasure for our team to spend time with your mum. It's nice to hear that the chats were appreciated as companionship and relief is at the core of what we want to achieve with our clients. We hope you and your husband are well.


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Review from Wendy C (Wife of Client) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came home from hospital bed-bound and scheduled for end of life care. Over the last six weeks, he has rallied and is now walking around his room with a frame and is expecting to improve further. The staff and management at Right at Home have responded to his changing needs quickly and enthusiastically,
adapting the list of tasks to be done on each of the four daily visits, and the schedule of carers to attend, without any hassle. The carers are respectful, friendly and compassionate and my husband enjoys their company as they tend to his needs and help him with his exercises. Two carers attend on each visit and so continuity can sometimes be a problem as we may see as many as 17 different carers in a week, which is not ideal, but the schedulers do their best to accommodate the timing of visits to suit us. Timekeeping is very good and the mobile app is very informative.

Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest

Wendy, thank you for your lovely review. We are all so pleased with how he is improving and it's wonderful to see the support you are for him. We are looking forward to continuing to support you both for a long time to come.


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Review from Helen K (Granddaughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the level of care and service provided. Carers go that extra mile and I feel safe in the knowledge that my grandmother is being taken care of. The carers know how to treat her with dignity and respect and ensure she is happy and getting whatever she needs. The relationship between
the carer and my grandmother is very well matched.

Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest

Thanks for your review, we always aim to match our clients and carers - so it's pleasing to hear that your grandmother is happy with her support team. It's always pleasing to hear our clients' families see and feel the benefits of the services we provide.
Your feedback is really important to us, so thank you for taking the time to let us know your thoughts.


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Review from Elle G (Niece of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company were absolutely amazing from start to finish. They came to assess my aunt, her needs and was very precise with details. We had dealt with a company beforehand that treated her poorly and when we decided to go with this company it was the best thing we could have done. They treated her with
such great respect and dignity throughout the whole time they were caring for her. They went above and beyond their job to make sure she wasn’t only cared for but that she felt like she had friendly company and someone to chat to throughout. She was at the end of her life while being cared for by this company and we, as a family couldn’t wish for a better end of life for our aunt. Thank you very much to you all for being so lovely and such great carers.

Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest

Thank you for your lovely review. We are pleased that you were happy with the services we provided to your aunt, we are forever grateful for the time we spent with her.


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Review from Anita H (Daughter of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have entrusted Mum's care requirements with this company for several years now. On the whole, the service has been great. On the odd occasion where Mum didn't get along with the carer, Right at Home have been happy to receive the feedback and make alternative arrangements. Recently Mum had a medical
emergency and Right at Home were there for her and organised care when we wanted it at short notice. The carers are all amazing, all different personalities but all are so empathetic, kind and supportive. I completely trust them with Mum's care, when she has been poorly the carers have been amazingly sympathetic and pro-active. Mum's regular carers have all gone the extra mile when it was needed. We have experience of other care companies, the difference with Right at Home is the communication and customer care. Very much recommended and thank you Right at Home for looking after Mum so compassionately.

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Review from Jessie M (Daughter of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Right At Home Loughton have been coming to help me with mum for the past three years. The carers are lovely - professional, kind and caring. Their help and care make a massive difference to my mum’s health and well-being and they go above and beyond to make her happy. And in turn, they make a big difference
to my life and provide support to me as a Carer myself.

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Review from Lisa K (Daughter of Client) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They have been extremely helpful and accommodating in a time of great difficulty, always ready to change timetables at need when they can. The carers themselves are helpful and kind. There have been one or two carers who my Mother did not get on with but they are always willing to change for carers
who suited my Mum better. Their app is great and it gives me great confidence to read every morning how my Mum is. They are also quick to let me know of any problems.

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Review from Paul B (Son of Client) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After about 2 years of having visiting carers from Right at Home, my mother recently needed to begin 24-hour live-in care. Throughout, the management team have been very responsive and flexible as demands change, and have always kept me updated. This made the transition to the new 24h care package
painless for me and it worked out well for my mother as well. The carers do everything expected and sometImes a bit more to deal with the occasional problem that arises with an old mum with dementia. I'm especially happy with the live-in carers who seem to be giving mum exactly what she needs.

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Review from Helen C (Daughter of Client) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, my mother had a lot of different Carer’s daily which she found very unsettling but the agency responded very quickly to our needs
as she came home from hospital with no notice.
She then went on to have one carer who is a lovely lady and is looking after her exceptionally well and we are
so happy she is there for her.
I have found the agency does attend to any queries we have and I am very pleased with the service we have.

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Review from Louise D (Niece of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care that this company provides for my uncle. The carers are amazing and carry out all the tasks quickly and efficiently. These girls are very caring towards my uncle and follow all guidelines especially in this time with all PPE to the letter and always write their notes
up confirming this.However, we have witnessed other carers with no PPE and this is a concern at this time.
Overall at this time we are very satisfied with all areas of the care and the feedback provided in their notes is vital to us.

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Review from M P (Son of Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well managed and efficient service. I have confidence the carers look after my father well.

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Review from Sean G (Son-in-law of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is very happy with his care. I'm kept informed of any changes and communication with the main office is great.

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Review from J C (Nephew of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Trouble getting information correct on care plan and getting information on what care had been carried out relative to that care plan.

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Review from Harold P (Partner of Client) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very good and patient with the client. Slight problem with late attendances and change of carer without notice. Also time changes. Overall service is good.

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Review from E V (Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that come in are helpful. I am treated with respect that I sometimes feel guilty.

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Review from Elisabeth P (Client) assisted by family/friend published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that is provided each morning.
I have found the carers professional, helpful and positive.
They have arrived on time and made the best use of the hours available to them.
I have no complaints at all.

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Review from Anna G (Daughter of Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found their service very efficient with very courteous staff. On the whole, they provide a high level of care.

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Review from A W (Stepson of Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers were very pleasant and helpful; stayed with the clients for hours when she had falls.

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Review from Rosemarie B (Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service of Right at Home.

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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Right at Home Loughton, Redbridge & Waltham Forest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Right at Home Loughton, Redbridge & Waltham Forest is calculated as follows: ( (129 Excellents x 5) + (6 Goods x 4) ) ÷ 135 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Loughton, Redbridge & Waltham Forest is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (6)

Dil

Dil Akbar

Job Title: General Manager

Dil is our General Manager


Vesna

Vesna Spiletic

Job Title: Registered Manager

Vesna is our Registered Manager


Selvet

Selvet Hassan

Job Title: Deputy Manager

Selvet is our Deputy Manager


Rima

Rima Patel

Job Title: Recruitment Coordinator

Rima is our Recruitment Coordinator


Dilara

Dilara Polat

Job Title: Recruitment Coordinator

Dilara is our Recruitment Coordinator


Razia

Razia Ali

Job Title: Care Coordinator

Razia is our Care Coordinator


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