Right at Home Loughton, Redbridge & Waltham Forest

397 Larkshall Road, Chingford, London E4 9EF
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10 71 Reviews
  • Right at Home Loughton, Redbridge & Waltham Forest, London
Right at Home Loughton, Redbridge & Waltham Forest provides a range of quality home care services, from one hour up to 24/7 and on a long or short term basis. It is an established provider of care at home and is based in Chingford.

They offer consistent caregivers and a reliable, flexible service that is highly personalised to clients' individual needs and preferences for home care.

Supported by Right at Home’s global reputation and expertise, Right at Home Loughton is a local business with a clear vision to be one of the very best home care providers in the Greater London area.

Professionals help people maximise their quality of life at home, build a better future for themselves and feel less isolated and lonely at home.

Staff provide services in a number of key areas; Care and Companionship, Physical Assistance, Specialist Care focusing on Dementia, Acquired Brain Injury, Neurological conditions and Palliative care, Hospital to Home and 24/7 Live-in Care.

Clients will get peace of mind and care and support specifically tailored to their needs.

Covering Chingford, Walthamstow, Loughton, Chigwell, Buckhurst Hill, Hainault, Highams Park, Woodford, South Woodford, Wanstead, Barkingside, Seven Kings, Ilford and Snaresbrook.

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Care Provided by Right at Home Loughton, Redbridge & Waltham Forest

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dil Akbar (Manager)

Funding & Fees Guide for Right at Home Loughton, Redbridge & Waltham Forest

  • Prices

  • Hourly Rates:
    Weekdays (7am - 9pm) £35 per hour
    Weekends/Evenings/Early mornings £37 per hour
    Bank Holidays and Christmas Day £52.50 per hour


    Waking Nights:
    Weekdays (7am - 9pm) £265
    Weekends/Evenings/Early mornings £265
    Bank Holidays and Christmas Day £397


    Sleep in (10 hours):
    Weekdays (7am - 9pm) £245
    Weekends/Evenings/Early mornings £245
    Bank Holidays and Christmas Day £367


    Live in Care:
    Weekdays (7am - 9pm) £211 per day, High dependency £280 per day
    Weekends/Evenings/Early mornings £211 per day, High dependency £280 per day
    Bank holidays and Christmas day £316.50, High Dependency £420 per day

Right at Home Loughton, Redbridge & Waltham Forest Reviews (71)

Total of 71, showing 61-71
10

Right at Home Loughton, Redbridge & Waltham Forest has a Review Score of 10 (9.956) out of 10, based on 23 reviews in the last 2 years. Over all time Right at Home Loughton, Redbridge & Waltham Forest has 71 reviews.

Overall Experience

  • 58
  • 11
  • 2
  • 0
  • 0

Date Published

71
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16
23
48

Review from Roy A (Client) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a housebound single man I receive excellent care from two carers who make sure that I am prepared for bed, take my medication and see me upstairs.
I do not yet need help with undressing and putting on pyjamas but shall in future.
At present, I am 86.

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Review from F K (Client) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service that is provided and enjoy my daily visits and I am very happy with my carers.

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Review from S K (Client) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Right at Home care services since August 2016. My wife and I both have limited mobility issues and the service provided suits out needs admirably. The service is flexible with more or less attendances/time in attendance available at short notice.

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Review from Paresh G (Son of Client) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first started using Right at Home (Loughton, Redbridge & Waltham Forest) in July 2015 when my Father, who was 83 years old, acquired an arm fracture. He was a sufferer of stroke-related diseases, i.e. Falling problems, via hypotensive blood pressure drops; dysphagia swallowing problem; and vascular
dementia.


The care plan made prompt and accurate care assessments and each morning we got a carer, from Right at Home (Loughton, Redbridge & Waltham Forest) for personal hygiene and cleaning. The care plan was very thorough. And punctuality and performance of the Right at Home (Loughton, Redbridge & Waltham Forest) carer exemplary in the first instance. Punctuality was enshrined in their office management instructions and carers were never non-punctual. There was good assistance with myself, as live-in carer, with matters of lifting and moving of my Father, who was 5ft 8In and 12 Stone.


We had then doubled the care plan, to do morning and evening personal hygiene and cleaning. Which worked out well.


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Review from Sue W (Daughter of Client) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum needs help and care, her usual carer, is not just loving and caring to Mum but she is the same with my sister and myself and nothing is too much trouble for her or any of the other carers that attend to Mum. If there is any problem that myself or my sister have come across, for example raising
Mums level of care, there is always someone on the end of the phone that deal with the issue promptly and in a kind and friendly manner.
I highly recommend the Right at Home team for care needs.

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Review from Jackie W (Daughter of Client) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care provided by all the carers who helped look after my Dad up until his death. Great support given to my Mum. Many thanks

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Review from Theresa M (Partner of Client) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the carers we have been sent so far, as we have only been with the company a couple of weeks. The morning and tea time visits are in time, which means a lot to us and makes our life easier.


They all seem very professional.


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Review from Michael L (Son of Client) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As it's now been 6 months since Right at Home started providing daily care for mum, I thought I would write a review. Mum is a very independent and strong-willed 95-year-old lady who at the start was reluctant to accept help from anyone. However as the months have passed, she increasingly enjoys the
care, chat and gossip with carers that she now regards as her friends. Right at Home have been brilliant at understanding and responding to mum's changing needs and feelings, which have clearly transformed her life. It has made a massive difference to mum's life and I would like to thank you all very much indeed.

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Review from Coral D (Wife of Client) published on 24 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with carers who were attentive and helpful to both myself and husband.
Occasionally had to ask them to come early as going to the hospital and usually not a problem.
Have only stopped using the company as need full-time help now and will return if the situation changes in the future.

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Review from R N (Client) assisted by family/friend published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff: Almost all fully competent. All helpful, caring, polite, respectful, friendly, willing to do things our way.
Hygiene is a priority (unlike many agencies).
Office staff helpful.
Management flexible and accommodating with changing/adding sessions.
Staff arrive on time and are always a pleasure
to have in the house.
Very satisfied with the calibre of carers on the whole.

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Review from Maureen R (Sister of Client) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support that is been provided for my sister, all the carers are very caring and reliable. The management are and have been available for when I've needed to speak with them. I am very glad that we chose Right at Home.

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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Right at Home Loughton, Redbridge & Waltham Forest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Right at Home Loughton, Redbridge & Waltham Forest is calculated as follows: ( (129 Excellents x 5) + (6 Goods x 4) ) ÷ 135 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Loughton, Redbridge & Waltham Forest is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (6)

Dil

Dil Akbar

Job Title: General Manager

Dil is our General Manager


Vesna

Vesna Spiletic

Job Title: Registered Manager

Vesna is our Registered Manager


Selvet

Selvet Hassan

Job Title: Deputy Manager

Selvet is our Deputy Manager


Rima

Rima Patel

Job Title: Recruitment Coordinator

Rima is our Recruitment Coordinator


Dilara

Dilara Polat

Job Title: Recruitment Coordinator

Dilara is our Recruitment Coordinator


Razia

Razia Ali

Job Title: Care Coordinator

Razia is our Care Coordinator


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