My Homecare Assistance

The Royal, My Homecare 1st Floor, 1 Front Street, Stanley DH9 0JQ
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9.8 65 Reviews
  • My Homecare Assistance, Stanley
My Homecare Assistance provides skilled care workers for personal care needs, domestic and support services in the persons home so as to help maintain their independence. Short half hour visits once or twice a week can be catered for. They also provide care services of two, three, four or five visits daily if it is required. Two carers will work together for more complex care and support needs.

A full Live in service is also available if people are looking to achieve a realistic and affordable alternative to residential care. An experienced carer will live in with the person either on a short term respite basis or full time with assistance from a second live-in carer.

All needs are thoroughly assessed by the experienced manager and the support plan will a focus on making sure each client is living comfortably and supported with any aspects of daily living they find challenging.

My Homecare Assistance has helped many vulnerable people, including adults recovering from illness and many diagnosed with dementia.

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Care Provided by My Homecare Assistance

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Taylor (Manager)

Funding & Fees Guide for My Homecare Assistance

  • Prices

  • From £19.95 per hour

  • Call times vary from a min 20 min calls to 24 hour care

My Homecare Assistance Reviews (65)

Total of 65, showing 1-20
9.8

My Homecare Assistance has a Review Score of 9.8 (9.817) out of 10, based on 10 reviews in the last 2 years. Over all time My Homecare Assistance has 65 reviews.

Overall Experience

  • 50
  • 12
  • 3
  • 0
  • 0

Date Published

65
1
4
10
55

Review from Jean F (Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, pleased with service.

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Review from C L (Daughter of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional, friendly and reliable service. I have used on several occasions and would definitely recommend. Flexible and contactable 24 hours a day which was so important to me and my family. Thanks.

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Review from Lynne L (Daughter of Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided to my mother is always very good and there are some carers who go above and beyond. My mam has Alzheimer's and the care shown to her is extremely considerate of her needs. The carers include my dad on their visits, making him feel reassured. Friendly and professional.

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Review from Maureen S (Client) assisted by family/friend published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the service we receive. If I had one negative side it would be to have the same carers on a regular basis, but would recommend My Homecare Assistance to others.

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Review from Linda G (Daughter of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum started having carers a few weeks ago when she was struggling with her mobility. My sisters live locally, whereas I live in Lancashire and so I came to stay for a few days. The carers who I saw during this period were amazing! They were so friendly, hard-working and caring and really made a huge
difference to my mum’s day. They showed a real interest in my mum as a person and her family, and their positivity made a real impact. They spoke highly of the company they work for and the management team, which was also very reassuring. My sisters helped my mum arrange the care package and are also extremely pleased with the excellent service our mum is receiving. Although both my sisters visit regularly to help out, it’s reassuring for them to know that in between visits my mum is being so well cared for. The service also enables my mum to keep her independence, which is so important to her. Many thanks to the whole team at My Homecare Assistance.

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Review from Mike D (Brother of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m delighted with the person-centred approach to my sister’s care. From the initial contact with the care co-ordinator, to the day-to-day support, I’m so happy that my sister has been at the heart of everything. She’s managing things better in the home and accessing the community, even going swimming
with carers. When my sister is happy, we’re happy as a family. Well done to all the staff and carers supporting my sister.

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Review from S M (Daughter-in-law of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare Assistance team provided top-quality palliative care for my mother-in-law. Every member of their team were highly skilled in bed rest care, promoted comfort and carried out personal care as well as pressure area care and care of her catheter. All staff were sensitive to the needs of my mother-in-law
and offered great support to the family when needed. This care was also arranged at very short notice as she wanted to be at home instead of in hospital. My Homecare Assistance made this happen.

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Review from A L (Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints, every carer has been a pleasure to meet and has seen to my every need.

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Review from J B (Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have not been with My Homecare very long but I have been pleased with the professionalism and caring attitudes of all the regular carers who are always willing to do whatever I need to have done.
They do not rush me in the mornings which is when I need the most help and I very much appreciate that.

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Review from K R (Daughter-in-law of Client) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and communication.

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Review from Nancy R (Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with nearly every carer I have had. My one and only complaint is when I don't get my appointed 7am call.

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Review from J B (Daughter of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halifax Team - My dad needed help with daily care. Some days he needed little assistance, others he needed more, which was there if he wanted it.
He also enjoyed the company of the carers who met him, good rapport.
The company were recommended to us and was able to start at very short notice, for
which we were grateful.


Thank you.


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Review from Mutaz N (Father of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son (who has autism) uses your services and recently moved into one of your homes from residential care.
The manager in charge and his team have been exceptional on how they managed the entire move from A to B with respect to his comfort and behavior. They payed attention to detail and ensured that
in each aspect of the move and his eventual settling was as smooth as possible.
As a parent, I am regularly being updated in his transition and daily reports. In fact, my son seems to be very happy in his new environment in large part thanks to the manager and his team; who understood him; his likes and dislikes so fast and effectively making him feel so comfortable and happy.
Well done to the manager and his team; I would say they are extremely caring and professional in their job.

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Review from M B (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great company.

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Review from S G (Client) assisted by family/friend published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the standard and continuity of care provided. On the whole, my call times are met (this is an important issue for me) although some morning calls can be late when certain carers attend. The carers are friendly, attentive and adaptable to my changing needs.

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Review from Elaine M (Daughter of Client) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Homecare are very professional in all that they do for Mam. They are polite and caring people. Mam is happy with the service given to her. We are kept informed of any changes.

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Review from L C (Client) assisted by family/friend published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care is satisfactory. My main carer is very good and attends to my every need. The visiting carers seem to be in and out in no time and don't have time to talk.

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Review from W M (Client) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the carers that I am having, they are always on time, very helpful and they meet every need that I have. They are very caring and considerate, they chat and make me feel wanted. I can talk to them about any problems I may have and they try their very best to help me. I love them.

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Review from Neville P (Father of Client) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon meeting staff who were assigned to the care of my daughter (recovering from catatonia/mental health issues), I was impressed with their enthusiasm and professionalism. In the transitional stage between hospital and placement, the staff covered hospital duties 24/7 and went the extra mile to ensure
a smooth move into placement. You could see the positive effect this had on my daughter and helped with her rehabilitation and recovery. Upon placement, my daughter went from strength to strength up to the Christmas period and the My Homecare staff can take credit for this. The staff act with utmost professionalism and keep me updated in relation to my daughter's care and needs.
Recently, there has been one or two issues which have caused by my daughter but staff have maintained a strong support and hopefully, through our good liason and working together, we can move forward.
To conclude, I would state that the staff team from My Homecare have contributed greatly, putting a lot of time and effort in trying to make my daughter's rehabilitation a success. They have been professional, caring and have my daughter at the heart of their daily duties.

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Review from J J (Daughter of Client) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst the carers themselves are excellent I have dropped the number of stars given as, even though being in place for 4 weeks, they aren't recording the correct allocated and paid for time against my mother's care. This means that they do not have time to shower her which is what we increased the time
for on two days.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for My Homecare Assistance is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for My Homecare Assistance is calculated as follows: ( (49 Excellents x 5) + (11 Goods x 4) ) ÷ 60 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Assistance is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Nicola

Nicola Taylor

Job Title: Person In Charge

Nicola is Person In Charge at My Homecare Assistance


Frequently Asked Questions about My Homecare Assistance

What Type of Services does My Homecare Assistance offer?

My Homecare Assistance offers Home Care.

How many Carers does My Homecare Assistance employ?

My Homecare Assistance employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Assistance to verify any information. View our terms and conditions. My Homecare Assistance has a Platinum Service – more info.