The Care and Support Group County Durham

The Royal, 1st Floor, 1 Front Street, Stanley DH9 0JQ
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Top 20 award
9.7 65 Reviews
  • The Care and Support Group County Durham, Stanley
My Homecare Assistance provides skilled care workers for personal care needs, domestic and support services in the persons home so as to help maintain their independence. Short half hour visits once or twice a week can be catered for. They also provide care services of two, three, four or five visits daily if it is required. Two carers will work together for more complex care and support needs.

A full Live in service is also available if people are looking to achieve a realistic and affordable alternative to residential care. An experienced carer will live in with the person either on a short term respite basis or full time with assistance from a second live-in carer.

All needs are thoroughly assessed by the experienced manager and the support plan will a focus on making sure each client is living comfortably and supported with any aspects of daily living they find challenging.

My Homecare Assistance has helped many vulnerable people, including adults recovering from illness and many diagnosed with dementia.

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Care Provided by The Care and Support Group County Durham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Taylor (Manager)

Funding & Fees Guide for The Care and Support Group County Durham

  • Prices

  • From £19.95 per hour

  • Call times vary from a min 20 min calls to 24 hour care

The Care and Support Group County Durham Reviews (65)

Total of 65, showing 21-40
9.7

The Care and Support Group County Durham has a Review Score of 9.7 (9.696) out of 10, based on 9 reviews in the last 2 years. Over all time The Care and Support Group County Durham has 65 reviews.

Overall Experience

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  • 12
  • 3
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Date Published

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Review from D S (Granddaughter of Client) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my grandmother, from one member of staff in particular.
Very friendly staff, cheerful and happy with the service providing assistance with shower/changing clothes.

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Review from Maragret J (Wife of Client) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers treat my husband with respect and dignity. They carry out his care professionally and pleasantly. My husband looks forward to their visits as they are always very pleasant and friendly.

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Review from Sarah L (Niece of Client) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare provided client-centred care at home for my aunt which enabled her to stay at home, before going into a nursing home. They were very responsive in the office and kept me updated at all times. Would definitely recommend to other families.

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Review from P N (Client) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the women are very helpful and if anything is needed, it is no bother to them.

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Review from Hugh A (Client) assisted by family/friend published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst the carers are great and tend to my needs I have to start asking them to do things for me as at the minute I don't, I just say everything is fine even when it's not so they end up just emptying my bottle and going some days after 5 minutes.

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Review from B M (Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are very helpful and caring. Their timekeeping is very good and much appreciated.

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Review from Karen R (Granddaughter of Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandmother has received from My Homecare (Glenfield branch) and it has been exceptional. It was a big decision for my mum and dad to accept help for their mum (my grandmother). The help and support they have received from this branch of social care has helped make that decision easier.
We do not think that this aspect of care is valued enough in society, but hopefully, things will change as there are people out there who can enhance people's daily lives and we don't think you can put a price on that. The carers have been kind and considerate. If they cannot meet the expectations they will politely inform my mum, dad and grandmother. If there are any changes they are informed.


We can not thank you all enough for the help you have provided our family and wish you all the best and success for your future.


Thank you.


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Review from Linda H (Daughter of Client) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the team enough who looked after my mam in her final days. The love and care they all gave her was amazing, they made me and my family’s life a lot easier at such a difficult time in our lives. Also, they were all very caring with me, my lovely dad (who is now unfortunately no longer
with us) and the rest of my family. We couldn’t have asked for more from them, you should be so proud of all of them.

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Review from Lynn O (Daughter of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum came to stay with us she was very unwell and needing two people to help her. The care manager visited to assess her needs and actually helped me to deliver the care Mum needed at that time as I was struggling to cope.
We immediately felt safe being cared for by the 2 ladies chosen to visit
Mum. It was a new experience for her needing help with day to day activities but she completely relaxed and allowed them to help.
As she's recovered, the requirement for two people was not necessary and this was reduced to one by the care manager.
They were responsive to any requests and have worked with me to get Mum back into her own home.
I am so grateful for the help and support they have offered. If I was allowed to use names I would sing their praises highly!
Thank you so much!

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Review from L K (Daughter of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has nothing but praise for her carers. She looks forward to them coming every day.

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Review from J M (Client) assisted by family/friend published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care provided. Lovely staff, always friendly and very caring. The company is very accommodating if I need to change arrangements. I can't fault the service is anyway.

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Review from Christos W (Son of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would certainly recommend My Homecare to others as we feel it offers a friendly, efficient and affordable service. The individual carers we’ve found to be personable and organised, and whenever we’ve needed to speak with someone at the office they’ve also been great.

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Review from Michael B (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the carers. Brilliant service.
Love them to pieces.

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Review from Les C (Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve received daily care from My Homecare Durham for several years now and I have found the management to be very helpful in accommodating and changes to my requirements, whether permanent or temporary. The individual carers have been well trained and do a great job. They are always prepared and happy
to go that extra step to ensure clients are well looked after. During the recent pandemic, my carers have taken all possible precautions and always appear wearing the necessary and appropriate PPE. I can highly recommend the company and its staff without reservation.

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Review from Jane C (Daughter of Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare Assistance were a tremendous support to my family when urgent care was needed for my mum who has dementia. They listened and were able to give me some really good advice and support and when I met the team I felt really comfortable considering this was a stressful and emotional time. They
talked to my mum like a person and was able to provide a night service carer who has been kind and patient with my mum and provided a really good report during her time with mum.

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Review from Jim L (Son of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service all round when my father needed care at home. Friendly staff both in the office and assessment made them a pleasure to deal with. They were very flexible when the care needs intensified. I didn’t meet all the ladies who attended my father but he spoke highly of them. Thank you all
for your help and kindness.

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Review from E P (Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are mostly kind but mistakes do happen with messages through the office not being passed on. Certain carers do much more than required by the job, such as tempting me to eat or drink. This I am grateful for.

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Review from N W (Daughter-in-law of Client) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are relatively new to home care and have had a great experience to date. The staff (carers and administrators) have been professional and efficient, kind and helpful. It was a big step for Dad to get used to people coming into his home and My Homecare have made it straightforward. We have had a few
small admin issues but they were sorted very quickly and easily.

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Review from K A (Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used My Homecare for just over 1 year. After a few small issues, the management has provided me and my partner with the right person, this person is able to provide the best of care as the illness progresses. Could ask for nothing better.

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Review from Y S (Client) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service is OK, I am afraid there is only 1 carer that we have that is exceptional and goes above and beyond. It appears the rest only do the minimum and I do not like asking, because to me it would be common sense.
I will be in touch with My Homecare Assistance to discuss my issues.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for The Care and Support Group County Durham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for The Care and Support Group County Durham is calculated as follows: ( (43 Excellents x 5) + (11 Goods x 4) ) ÷ 54 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Care and Support Group County Durham is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (1)

Nicola

Nicola Taylor

Job Title: Person In Charge

Nicola is Person In Charge at My Homecare Assistance


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