My Homecare Assistance

The Royal, My Homecare 1st Floor, 1 Front Street, Stanley DH9 0JQ
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9.8 65 Reviews
  • My Homecare Assistance, Stanley
My Homecare Assistance provides skilled care workers for personal care needs, domestic and support services in the persons home so as to help maintain their independence. Short half hour visits once or twice a week can be catered for. They also provide care services of two, three, four or five visits daily if it is required. Two carers will work together for more complex care and support needs.

A full Live in service is also available if people are looking to achieve a realistic and affordable alternative to residential care. An experienced carer will live in with the person either on a short term respite basis or full time with assistance from a second live-in carer.

All needs are thoroughly assessed by the experienced manager and the support plan will a focus on making sure each client is living comfortably and supported with any aspects of daily living they find challenging.

My Homecare Assistance has helped many vulnerable people, including adults recovering from illness and many diagnosed with dementia.

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Care Provided by My Homecare Assistance

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Taylor (Manager)

Funding & Fees Guide for My Homecare Assistance

  • Prices

  • From £19.95 per hour

  • Call times vary from a min 20 min calls to 24 hour care

My Homecare Assistance Reviews (65)

Total of 65, showing 41-60
9.8

My Homecare Assistance has a Review Score of 9.8 (9.817) out of 10, based on 10 reviews in the last 2 years. Over all time My Homecare Assistance has 65 reviews.

Overall Experience

  • 50
  • 12
  • 3
  • 0
  • 0

Date Published

65
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4
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55

Review from Angela P (Daughter of Client) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has carers 3 times a week st the moment. She is a very independent 96-year-old but the carers have been sensitive to that and built a good relationship with her. They have been very reliable and friendly and my mother looks forward to their visits. Management is very good and easy to contact,
being flexible in changes we have had to make. I would thoroughly recommend My Homecare.

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Review from F B (Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very helpful, they do whatever I need them to do. They are always cheerful. I enjoy the company.

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Review from Marilyn (Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with My Homecare Assistance for approximately 4 years. I have been a carer on and off for a lot of years. Then I became ill and had 2 or 3 other home care agencies. My Homecare Assistance is far superior, the carers are very friendly and supportive, and would help in any way. Also, if I
ever need to ring the office the people on the end of the phone are very helpful. I think I would be lost without them. Their confidentiality is second to none.

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Review from S S (Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, great carers.

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Review from J B (Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend My Homecare Assistance to anyone. Everyone is very kind, helpful and reliable.

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Review from J J (Daughter of Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers look after my mam very well. She needs limited intervention and they appreciate that she was initially very reluctant to having care at home but she appreciates their visits and kindness now.

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Review from N P (Son of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We live on a working farm so having My Homecare take care of my mother when I am bust, really helps us. They are friendly and help my mam get washed and dressed.
She enjoys their visits.

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Review from G Y (Daughter of Client) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has been very happy with her regular carers. We feel especially happy when left during her sitting time.

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Review from E M (Daughter of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very kind to my mam. Her main carer comes most days so she is very comfortable with her. She is helped with bathing and put to bed/helped out of bed daily and other small tasks. Medication is administered safely. I am very satisfied. Thank you.

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Review from Wendy P (Wife of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service.

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Review from Malcolm M (Son of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care of my mother by the girls to be very friendly. They all go the extra mile to ensure she is comfortable and settled before they leave. They are all very cheerful and chatty. The service of the company and all the carers are very professional and friendly.

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Review from Heather S (Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience with the home care service and so far it's been a good one. I'm in fact delighted with the help I receive which is quite straight forward but quite straight forward, but quite essential to me. Helping me with putting on compression stockings which have become most difficult
recently due to osteoarthritis. The result has been remarkable. The assistants are pleasant, professional and friendly. I can't praise them enough well done!

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Review from Jean P (Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all members of the care team extremely good. Very reliable and timing of visits regular. They are most considerate at all times.

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Review from L L (Daughter of Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent, professional, treat Mam with dignity, go above and beyond duty to ensure patients healthy and wellbeing. Great at keeping in touch with me and updating me in reference to any concerns. I have peace of mind in the knowledge that she is cared for by trustworthy, reliable carers.
You can't put a price on that! Would recommend 110% to anyone.

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Review from Amanda H (Daughter of Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and if I ask for anything to be done, like urine test dropped to doctors, always done. My mother is happy with all the carers. The office is always helpful in providing rota and arranging anything I ask for.


The main carer goes out of her way to look after my mother, extremely happy

with what she does.

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Review from Barbara S (Client) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all my carers very good, cheerful and very helpful and make me feel at ease when having my shower.
Often do dishes and make my coffees.

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Review from Stella H (Client) assisted by family/friend published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had very good service. All the staff are very friendly and caring. I look forward to them coming to see me.

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Review from Pam C (Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are brilliant, they go above and beyond to ensure my needs are met.


They are cheerful and kind. I look forward to their visits.


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Review from Peter B (Husband of Client) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have an excellent team of carers who provide fantastic care for my wife who has Alzheimer's. The same team have been looking after my wife for some years which is a great help.

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Review from Enid F (Client) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not manage without my girls. They are great.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for My Homecare Assistance is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for My Homecare Assistance is calculated as follows: ( (49 Excellents x 5) + (11 Goods x 4) ) ÷ 60 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Assistance is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Nicola

Nicola Taylor

Job Title: Person In Charge

Nicola is Person In Charge at My Homecare Assistance


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Assistance to verify any information. View our terms and conditions. My Homecare Assistance has a Platinum Service – more info.