The Care and Support Group County Durham

The Royal, 1st Floor, 1 Front Street, Stanley DH9 0JQ
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Top 20 award
9.6 65 Reviews
  • The Care and Support Group County Durham, Stanley
My Homecare Assistance provides skilled care workers for personal care needs, domestic and support services in the persons home so as to help maintain their independence. Short half hour visits once or twice a week can be catered for. They also provide care services of two, three, four or five visits daily if it is required. Two carers will work together for more complex care and support needs.

A full Live in service is also available if people are looking to achieve a realistic and affordable alternative to residential care. An experienced carer will live in with the person either on a short term respite basis or full time with assistance from a second live-in carer.

All needs are thoroughly assessed by the experienced manager and the support plan will a focus on making sure each client is living comfortably and supported with any aspects of daily living they find challenging.

My Homecare Assistance has helped many vulnerable people, including adults recovering from illness and many diagnosed with dementia.

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Care Provided by The Care and Support Group County Durham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Taylor (Manager)

Funding & Fees Guide for The Care and Support Group County Durham

  • Prices

  • From £19.95 per hour

  • Call times vary from a min 20 min calls to 24 hour care

The Care and Support Group County Durham Reviews (65)

Total of 65, showing 61-65
9.6

The Care and Support Group County Durham has a Review Score of 9.6 (9.633) out of 10, based on 8 reviews in the last 2 years. Over all time The Care and Support Group County Durham has 65 reviews.

Overall Experience

  • 50
  • 12
  • 3
  • 0
  • 0

Date Published

65
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8
57

Review from Marilyn L (Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls that come to my house are really good, they do not just help with small meals but they actually leave my rooms as they found them and give me help with my motivation.

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Management

Treated with Dignity

Value for Money

Review from Neil M (Son of Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very helpful but my mother doesn't always know what time they are coming.

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Management

Treated with Dignity

Value for Money

Review from Beth B (Daughter of Client) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had some dubious experiences with other care providers in the past, my mother and I have been pleasantly surprised by this company. Staff are unfailingly pleasant, for the most part very conscientious and extremely reliable. When a (minor) issue has arisen I have felt able to approach them about
the matter, which has always been immediately addressed and resolved. The carers are very professional, but also treat my mother was a human being and recognise the sensitive nature of the work and the importance of maintaining dignity. Highly recommended.

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Review from Melvyn B (Partner of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has vascular dementia and it is better if she gets the same carers. My home care are doing that and it's a big help because it's better for my partner.

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Management

Treated with Dignity

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Review from Winifred Pamela V (Client) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - staff 99% perfect but you always get the odd one who lets the side down. I can cope and deal with them. There are some very dedicated staff, where nothing is a trouble and I value them - they are carers in the full sense of the word. Thank you.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for The Care and Support Group County Durham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for The Care and Support Group County Durham is calculated as follows: ( (40 Excellents x 5) + (8 Goods x 4) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Care and Support Group County Durham is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (1)

Nicola

Nicola Taylor

Job Title: Person In Charge

Nicola is Person In Charge at My Homecare Assistance


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