What Type of Services does Alice Chilton In-Home Care Services Ltd offer?

Alice Chilton In-Home Care Services Ltd offers Home Care.

How many Carers does Alice Chilton In-Home Care Services Ltd employ?

Alice Chilton In-Home Care Services Ltd employs 44 carers.

Alice Chilton In-Home Care Services Ltd, 29 The Paddock, Handforth, Wilmslow, Cheshire SK9 3HQ

Review from Jane J (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience

Mum is 82, in her own home and has Alzheimer's. She is very independent. My sisters and I were concerned by her increased anxiety and low mood. Alice Chilton In-Home Care Services approach is completely person-centred. In December 2024, we had a home visit by a rep, who skilfully listened to us. The

rep helped us have this delicate conversation with Mum. She explained services, answered queries and helped us agree a plan - carers visiting 1hr a day, 3 days a week, from January. We no longer feel alone caring for Mum. In the 1st 2 weeks, Mum was resistant to the visits but they kept coming! Speaking to Mum after the visits she spoke of enjoying seeing someone. 2 weeks on Mum is happy about the visits and her general attitude and well-being are much more positive. After months of not feeling up to go shopping, Mum is now up and ready to go when we arrive. This is massive! We're optimistic that the visits will only continue to improve Mum's life and in turn ours. We're all, already feeling much less anxious and more relaxed.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review of our services. I am very pleased to hear about your experience from the initial consultation through to the support for your mum by our care team. It is also great to hear what a positive impact our support has made on your mum and that you and your family are experiencing the benefits too.

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Review from J K (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience

The speed and efficiency with which home support/care was put in place for my mum was fantastic. At the time we didn't know how much Mum would be able to do and all the staff who visited to help and assist her were wonderful in allowing her to remain as independent as possible but safe and understanding.

One staff member in particular built up a very quick and positive relationship with my mum, putting her at ease and assisting with the things mum found tricky. We cannot thank Alice Chiltern and all the carers enough. If we ever need help or support in the future you will be our first port of call. Thank you so very much.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

We are very pleased to read your positive review and comments about the support we have provided for your mum. Particularly good to hear that we were able to respond with speed and efficiency. Best wishes for the future and we would be happy to provide support again in the future should it be required.

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Review from L S (Wife of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience

Alice Chilton In-Home Care was highly recommended by a close friend. From the moment they arrived, they fitted into our home and we thought very much that the care given to my husband, and also the support for me was excellent. Always on time. No complaints. We are sorry we have had to say farewell,

but my husband is in need of health care at present as his health declines.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review, it is good to know that the support we provided met the needs of both you and your husband. It has been our pleasure to support him and we all send you both our best wishes for the future.

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Review from Mark C (Son of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience

We needed to find carers for our parents and after meeting a few providers we chose Alice Chilton. We were impressed with their interest in our parents and their immediate understanding of what they needed. The carers gained the trust of our parents quickly despite their initial uncertainty about having

strangers in their home. They provided care and support with enthusiasm, patience and most of all concern for our parent's well-being and dignity.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

So pleased to read your review about the support for your parents; enthusiasm, patience and dignity are the words that stand out. Thank you for taking the time to share your experience.

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Review from Richard C (Son of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience

My father became increasingly immobile and Alice Chilton was a great help in enabling him to continue living in his own home before he had to move to a care home.
Regular visits of three times a day provide support with getting dressed, meals and cleaning. The carers were excellent, with particular

mention to one lady, who was his favourite. As much as anything, they brought warmth and companionship which really helped with his mood.
Nothing was too much trouble. I can highly recommend Alice Chilton to anyone who is considering using their services.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Pleased to read your feedback on the support we have provided for your father. Particularly the warmth and companionship which helped with his mood and that nothing was too much trouble. Thank you for taking the time to share your experience.

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Review from S J (Client) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience

I found the company to be professional, caring and efficient. The carers were kind, and sympathetic and carried out their responsibilities brilliantly and with a smile!

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review of our services. Pleased to hear that you found the support you received caring and professional and the team were cheerful too.

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Review from Sarah H (Daughter of Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience

My mum needed extra support in the mornings because of declining health and started using Alice Chilton In-Home Care Services. They quickly became indispensable to her morning routine helping with anything and everything she asked them to do. They were always cheerful, reliable, professional and hardworking.

I live far away from my mum and it was a great comfort to know how well she was looked after.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review. Pleased to hear your positive comments about the support we have provided for your mum. We know how important it is when family members are not close by to have trust and confidence in the team providing support for their loved one.

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Review from Hazel L (Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience

After a consultation with the resident care manager from Alice Chilton I quickly realised that this company was different and they actually listened and could meet my specific needs.
They seemed to understand that although I had debilitating injuries sustained after an accident, I wanted and needed

to develop my independence with very clear goals.
I have received this level of care now with two visits per week from two different members of staff. They have always been totally professional, excellent timekeepers and supported me to reach my personal goals, this will hopefully allow me eventually to return to my original lifestyle. Thank you!

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review of our services. I am pleased to hear that we have been able to support you to reach your personal goals and that you have had a positive experience from the initial consultation through to support from the team.

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Review from P L (Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience

Friendly, helpful and reliable. Helps me stay independent. Takes me shopping and helps me shower.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your response and pleased that you're remaining independent with our support.

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Review from H K (Daughter of Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience

I am extremely impressed with the level of care that my father receives from Alice Chilton. Carers are on time and completed all tasks that have been requested, as well as additional ones as and when needed. Office staff are very responsive to any requests we have. I cannot recommend Alice Chilton highly

enough. Do not hesitate to contact them if you need carers.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for taking the time to write a review for us and the recommendation of our services, it is very much appreciated.

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Review from Iain T (Son of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience

The decision to move Mum was not taken lightly and was made much more difficult because of the outstanding care and support she received from the team that looked after her.
Over the last year and a bit we have got to know the carers and have nothing but praise and
admiration for the way they have

conducted themselves when we have been present and when we have not, particularly at those points of crisis and loss. They have been wonderful and I'm sure will continue to be so.
Thanks again for the help, understanding and care from all at Alice Chilton, you made what at the time we thought would be a traumatic and painful change in our parents' lives into one that was supportive, caring, loving and at times joyous and laughter filled.
We have so many more happy memories because of what you all enabled.
You employ truly wonderful people. With so much thanks.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for taking the time to write a review for your mum's support. It is so good to know that we've made a potentially difficult time a little lighter. I'll certainly pass on your lovely comments to the team. Thanks again.

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Review from Lisa W (Daughter of Client) published on 18 August 2023
Submitted via Website • Report

Overall Experience

Alice Chilton In-Home Care Services Ltd has supported Mum for the last two and half years, after dealing with other care companies Alice Chilton sits in a league of its own. The whole team are there to support Mum in whichever way they can, the care team is professional, understanding and have great

empathy when dealing with clients who wish to live as independently as they can in their own homes.
Old age comes to us all and unfortunately, the current care system in place is not always as hoped when the unexpected happens, taking away people's dignity, independence and the way they wish to live becomes impossible without having supportive care. Alice Chilton does this in bucket loads. Their priority is the client but also understanding that the client's family need that support as well at a time which is changing families' lives.
The office team provides a backup service and are on hand when needed and the care team on the ground are fantastic.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Delighted to read your review about the support we have provided for your mum. It is great to hear the feedback about our care team and also important to know that you have received the backup and support from our office team. Thank you for taking the time to write the review for us, it's much appreciated.

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Review from C Z (Daughter of Client) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience

When dementia strikes a loved one, it not only affects the person but also their entire family.
Initially, it's not always clear what you need to do or what level of support is required and at what point. The staff at Alice Chilton provide excellent support which has enabled us to keep my mother happy

and safe in her own home where she wants to be. Priceless.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review. We know how important it is for people to stay in their own homes, even with a dementia diagnosis. It is good to hear that you are happy with the support we are providing and glad that it gives you peace of mind too.

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Review from Amy S (Mother of Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience

The team of carers were very attentive to our mother's needs and became a hugely supportive lifeline for us and our mum. Nothing was ever too much and we know how much they really cared for her needs. We were immediately contacted with any concerns and Mum really enjoyed their company.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review, it is appreciated. It's good to know that we've been able to provide support for the family too - we know how important this aspect is too.

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Review from Mark J (Son of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience

Alice Chilton have been providing care for my father (who's in his early 90s) for almost two years and this support has enabled him to stay living in his own home. The carers are all superb and always have time to have some "banter" with Dad, which I know he enjoys. They often go "above and beyond"

what we expected of a care company and, whilst it wouldn't be right to mention specific instances, this has made all the difference. The staff really do care about their clients and offer so much more than the basic requirements. Knowing that Dad is being looked after by Alice Chilton gives real peace of mind to me and my sister and we do not believe that we could have found a better care company.
If you're looking for a care provider I would, without hesitation, recommend Alice Chilton.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you so much for taking the time to write a review of the services we are providing for your father. I am delighted to hear that we go "above and beyond" and we appreciate your recommendation.

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Review from Cath C (Daughter-in-law of Client) published on 27 September 2022
Submitted via Website • Report

Overall Experience

After much searching and family discussion, we approached Alice Chilton to discuss the provision of care to my mother-in-law. The carer(s) have seamlessly fitted into the role. August was a challenging period for the family with sickness and many people coming and going to provide respite care whilst

my partner and I had a holiday. All the extended family commented on how helpful the carer was and how she just got on with what was required without prompting. Importantly, the carer has developed a positive and respectful relationship with my mother-in-law and has demonstrated the ability to provide compassionate care on many occasions. The carer can assess whether my mother-in-law is able to have a wash and get dressed and when it is important to wait and have a cup of tea before doing anything. I would recommend Alice Chilton with full confidence.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for taking the time to write a review, we also thank you for your recommendation of our services. It was so good to hear about the positive and respectful relationship that has been built between your mother-in-law and our carer.

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Review from Shahana K (Daughter of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience

I am so thankful and so impressed with the care and the service provided by Alice Chilton. My mum came into their care when she was going through an assessment for dementia. Her symptoms have worsened quickly over the months that Alice Chilton have been involved and they have been so supportive the

whole way. My mum loves the carers' visits and is always so happy when they have been. She mentioned each one's personality and is visibly happier after they call (even if she can't remember they have been). They do everything we need them to do, but they also sing with her, dance to the music, watch a bit of TV and are companions which is what she needs. Everyone is invested in my mum's needs and we have regular communication with the team. They are always on hand to help and are flexible with the care they provide, tweaking it to ensure it meets mum's needs as her condition changes. I am so grateful for their support as they really put my mind at rest knowing they are there to help.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review of our services. We are very pleased to have such feedback and hear the positive comments about the support we have been providing your mum, particularly nice to hear that the visits leave her feeling happier.

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Review from P B (Client) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the service and professionalism of Alice Chilton. We have used the company for short-term needs and now have support for long-term care. We were recommended to Alice Chilton by friends who had used their excellent services. In these difficult days for social care support, it

is nice to be able to rely on Alice Chilton and their staff.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review and for recommending our services, it is also good to know you were recommended to us by your friends.

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Review from Clare G (Daughter of Client) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience

I cannot recommend Alice Chilton highly enough. They cared for my mum for 4 months until she sadly passed away suddenly. The communication from the management team was excellent and they were very supportive. The caregivers were amazing, friendly, helpful, and patient. My mum was always happy to see

them. Mum had Dementia and the team really understood how to care for someone with this devastating illness.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you so much for your review of our care support for your mum. Although in difficult circumstances we are pleased to hear that the support we provided was how you and she wished for it to be, with patience, friendliness and dignity.

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Review from Debbie F (Daughter of Client) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience

Alice Chilton provide an excellent service. Mum's companion carer is so lovely and caring. She takes Mum out when she feels like going out. She will make a meal for her when required or assist in the home with anything that needs doing. Mum really enjoys spending time with her and this frees up time

for me.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Really pleased to hear that your mum is enjoying the companionship support we're providing and getting along so well with her Carer. We appreciate you taking the time to review our service.

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