Alice Chilton In-Home Care Services Ltd

29 The Paddock, Handforth, Wilmslow SK9 3HQ
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9.9 50 Reviews
  • Alice Chilton In-Home Care Services Ltd, Wilmslow
Alice Chilton has brought together an award winning team with many years’ experience in the domiciliary care sector to provide clients with the very best in-home Personal care, Companionship and Home Help support. They can also provide strategies and support for those with dementia, including Alzheimer’s and respite care.

Their philosophy is simple, they treat everyone as they would wish to be treated and only employ Carers who they would have support and care for themselves and families.

Alice Chilton is an independent, privately funded family business which means they are able to ensure that Care team are paid above industry average rates, holiday pay, mileage, have fair contracts and access to ongoing training and development. By adopting these policies and practices they can ensure they attract the best Care workers to Alice Chilton and that they are valued and rewarded appropriately for the work they do.

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Care Provided by Alice Chilton In-Home Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Alice Chilton In Home Care Services Ltd
  • Person in charge
  • Caroline Howard (Registered Care Manager)

Funding & Fees Guide for Alice Chilton In-Home Care Services Ltd

  • Prices

  • Monday – Friday before 6pm £29.50 per hour.
    Evenings – 6pm onwards and weekends £32.50 per hour.


    Knutsford area - Monday to Friday before 6pm £32.00
    Knutsford area - 6pm onwards and weekends £35.00


    Temporary package, less than 90 days support £32.00 per hour Monday to Friday before 6pm. Evenings 6pm onwards and weekends £35.00 per hour.
    Overnight stays please ask for details.
    Further information please contact the office. Full details provided during the consultation and in the Service Agreement.

  • Prices correct as of 01.04.2025 and are subject to change.

Alice Chilton In-Home Care Services Ltd Reviews (50)

Total of 50, showing 21-40
9.9

Alice Chilton In-Home Care Services Ltd has a Review Score of 9.9 (9.949) out of 10, based on 13 reviews in the last 2 years. Over all time Alice Chilton In-Home Care Services Ltd has 50 reviews.

Overall Experience

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Review from Heather M (Daughter of Client) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father lost his driving license, due to failing eyesight, his world fell apart. I had been recommended Alice Chilton In-Home Care Services by a neighbour so I contacted them. They were able to provide a driver/companion with whom he has formed an excellent relationship. He now requires a little
more help in his home and once again I have turned to Alice Chilton. The company is friendly, helpful and genuinely interested in the welfare of my father and, may I add, the family as a whole.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review. We are so very pleased that we've been able to help your father in this way and that you and the family feel supported too, that's also important.


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Review from Stephen W (Son of Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gave a very professional and caring support to my Dad. Carers were very well trained and asked all the correct questions and took appropriate actions.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review of Alice Chilton In-Home Care Services. I am pleased that you found the support we provided for your dad both caring and professional.


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Review from Avril C (Daughter of Client) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care Mam received from the carers that visited 3 times a day. They were very caring, patient and understanding. Contact between the carers, office was very good. Nothing was too much trouble.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

We appreciate your review and are pleased to hear that our team were caring, patient and understanding.


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Review from Maureen H (Daughter of Client) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Alice Chilton for 3 months now and could not be happier. As a family we are reassured, contented and extremely pleased with the level of care they offer, not only at carer level but the management team as well. They are professional carers who take the time to get to know mum's needs,
likes, and dislikes, and the person beneath the Alzheimer's diagnosis.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for taking the time to write a review for us. It is important for us to know that family members feel reassured about the care and support we are providing for their loved ones.


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Review from Elaine N (Daughter-in-law of Client) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we only had Alice Chilton carers for a short time, due to my mother-in-law's condition changing, I would absolutely recommend this care provider's services. The help and support I received was truly amazing. The care my mother-in-law received was excellent. Thank you.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for taking the time to complete a review for us. It is very much appreciated and we're glad the support we provided for your mother-in-law was very positive.


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Review from W J (Wife of Client) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a carer every day to shower and help dress. The continuity is excellent and time-keeping is really good. Everyone understands the problems of people with Parkinson's.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review of our home care services. We are pleased that you are happy with the care and support we are providing and particularly pleased to hear that you feel we understand the needs of your husband in relation to his condition.


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Review from S G (Daughter of Client) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alice Chilton has been like part of the family for nearly 3 years. Its carers looked after our parents who had different requirements and conditions. The carers were caring, professional and could not have been kinder to Mum and Dad. Highly recommended.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review. It has been a pleasure to support both of your parents over the last few years. If you have any further feedback please do not hesitate to get in touch.


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Review from F H (Daughter of Client) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alice Chilton have been providing wonderful personalised care for my mother for over 4 years which has enabled her to stay in her own home. They have proved reliable, practical, efficient, and delivered their care with smiles, warmth, and encouragement. The organisation has been flexible to changes
in needs and they have communicated well with us. Very impressive service, we are very grateful.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for taking the time to write a review for us. We are pleased that you are happy with the care and support we have provided for your mother over the last 4 years and that we have been able to adapt to her changing needs.


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Review from C G (Daughter of Client) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial phone call (with a senior member of staff), I immediately felt I was in the hands of a caring company. The service and costs were very clearly outlined and I was immediately offered a date when care could commence. My mother and I were then visited (again by a senior member of staff)
and it was clear that her needs and requirements were foremost in sourcing the most suitable members of the team to look after her throughout. I have neem most impressed with the personal and selfless treatment the staff have given and I am wholly thankful to this wonderful team of truly lovely people.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your feedback and lovely comments. We are very pleased to hear that your experience from the initial conversation through to the support we are providing for your mother are as you hoped for.


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Review from Elizabeth R (Niece of Client) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very responsive service. Carers provide an excellent service. Very pleased with the service.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your feedback. It is good to hear that you are very pleased with the service we are providing for your Aunt.


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Review from Janice C (Daughter of Client) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alice Chilton have provided exemplary care for the past five years, initially for my Mum who has sadly passed, most recently for my Dad. The team who care for Dad are compassionate, caring, and reliable. The whole team is fabulous, they know my Dad and us personally. We have a very positive experience
as what Dad needs changes and all the team flex. Alice Chilton are Team Dad.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your response. It was a pleasure to support your mum and now we're delighted to be helping your dad too. Very pleased to hear the positive feedback about the team and the personal connection.


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Review from Pamela K (Wife of Client) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I are very happy with the service we receive from Alice Chilton In-Home Care Services. Most of the carers come on a regular basis which helps to get to know them really well and they know our routines. They all treat my husband with the utmost respect and bring out his sense of humour.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Many thanks for taking the time to review the support and care we provide for your husband and nice to read the comment about bringing out his sense of humour. I am pleased that the support is in line with your expectations.


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Review from A W (Daughter of Client) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alice Chilton provide regular care to my mum and have done so for over a year now. We are very pleased with the standard of care provided and my mum enjoys having the same carer to visit (when possible). The carers are very friendly, helpful and reliable and I wouldn't hesitate to recommend them.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review of our support for your mum. We are delighted to hear that you would recommend our services to others and that you are very pleased with the standard of care we are providing.


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Review from P M (Son of Client) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alice Chilton have been reliable and flexible to deal with and their management team are excellent. As mum's needs have changed, Alice Chilton have worked with us to adapt the amount and timing of care provided each day. They provide a great service communicating mum's changing needs to the different
carers.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review, we appreciate your feedback. Please do not hesitate to contact me directly if there are any areas of the support, relating to our team, that you would like to discuss in more detail.


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Review from Mike W (Husband of Client) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Alice Chilton since May 2018 after my wife returned from hospital having had a brain haemorrhage/stroke. She has poor mobility which has been exacerbated by an eye occlusion which has severely affected her sight in her left eye. All the carers, some, in particular, have been very attentive
and given help to cope with her problems in a kind and understanding way and rather than being just carers, have treated her as a friend showing concern rather than pity. Marvellous for her morale.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for taking the time to complete a review for us, it is much appreciated. We are pleased to hear that the support received is kind and understanding.


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Review from S W (Daughter of Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had to rely on Alice Chilton for various emergencies and they have always stepped up to help and to remain calm. The managers and the staff are really charming and helpful. They have made my Mum live independently for longer than we expected. A great company!

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review, great to know that we've been able to help your mum live safely at home for longer and that you're pleased with the management support too.


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Review from J B (Client) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are amazing - always cheerful and so professional. Love working with the same girls settles me. They start the day all just right. Nothing is ever to much trouble.
This is the best care agency I have ever been with.
Thank you so much for looking after me so well.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your review of our care service. We are delighted to hear that we’re delivering support in line with your expectations. If there are any areas of your support you would like to discuss then please don’t hesitate to contact us.


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Review from S T (Wife of Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been excellent and adapted very quickly to my husband's needs. She has been very easy to have around and has been a great support to me and a great help in every way.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for taking the time to complete a review for us, your feedback is appreciated and always very helpful.


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Review from D A (Client) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied indeed overall.
Happy service.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

We appreciate you taking the time to complete the review and thank you for your feedback. As ever if there are any aspects of the support you would like to discuss then please do not hesitate to contact me.


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Review from S W (Relative of Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alice Chilton has been providing care for their client for at least four years. Their priority in providing first-class care is second to none. Their carers perform their tasks with care and consideration to their clients. Their enthusiasm and willingness is a credit to them and the agency.

Reply from Karen Perry at Alice Chilton In-Home Care Services Ltd

Thank you for your feedback. We are delighted to hear your comments and that after four years we are still providing the same high level of care.


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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Alice Chilton In-Home Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Alice Chilton In-Home Care Services Ltd is calculated as follows: ( (74 Excellents x 5) + (4 Goods x 4) ) ÷ 78 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alice Chilton In-Home Care Services Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (8)

Karen

Karen Perry

Job Title: Founder

Joined: 2014

Karen has over 20 years of business and management experience within the marketing sector. She held the position of Managing Director, with a seat on the board, of a global marketing and events company for several years and more recently spent time living and working in France.


During her working life, Karen found time to volunteer with a local charity to work at weekends as a Companion which fuelled her ambition to start her own in-home care company. For her, the driving force was the desire to raise standards by employing the best Care workers and to value and reward those workers appropriately for the great work they do.


Karen is passionate about providing care and support that is delivered with respect, kindness and intelligence and by like-minded people who treat others as they would wish to be treated themselves.


Caroline

Caroline Howard

Job Title: Registered Care Manager

Joined: 2014

Caroline has been with Alice Chilton In-Home Care Since 2014, working initially as part of the care team, promoted in 2016 to Care Supervisor and in June 2023 promoted to Registered Care Manager.


Qualified to Levels 3 and 5 in Health & Social Care Caroline is an exceptional Care Professional with years of knowledge and practical experience too. She is a Medication Train the Trainer.


Freya

Freya

Job Title: Care Supervisor

Joined: 2018

Freya joined Alice Chilton In-Home Care Services Limited in 2018 to provide Home Help, Personal Care and Companionship support. As Care Supervisor Freya will develop her knowledge and experience within the sector and work towards the Level 5 Diploma in Health & Social Care. Freya works alongside our Registered Care Manager, supports the care team, clients and family members and she continues to provide hands-on care in the community. Freya is a Medication Train Trainer and has also worked within the NHS as a Health Care Assistant.


Mark

Mark Bushell

Job Title: Resource Manager

Joined: 2014

Mark has worked in health and social care since 2008. He joined Alice Chilton In-Home Care in 2014 having previously worked as a Care Coordinator for a national domiciliary care company. His background combines over 25 years of managerial, customer service and operational experience all of which have enabled him to make a success of his role and receive a national award for best Care Coordinator.


Helen

Helen Whitely

Job Title: Office Administrator

Joined: 2023

Helen is our Office Administrator providing support to our management team, carers and clients too.


She has worked in Health and Social Care since 2017, most recently as a Finance and Recruitment Administrator for a local domiciliary care provider, she also has ‘hands-on’ care experience.


Helen has gained NVQ qualifications in Business & Administration and Health & Social Care. Her knowledge, skills and experience complement that of our existing in-house team.


Simon

Simon Perry

Job Title: Finance Director

Joined: 2014

Responsible for the financial management of the business, including invoicing, payroll, staff salary increase and client rate charges.


Christine

Christine Kitchen

Job Title: Senior Carer

Joined: 2016

Christine has been with Alice Chilton In-Home Care since 2016, she is a knowledgeable and highly experienced care professional. Christine provides hands-on care and support for our clients, she also mentors new members of the team and provides on-call support at weekends for both carers and clients. Christine is currently working towards the Level 3 Health & Social Care Diploma, this qualification certifies you as a senior care worker in the UK.


Jacqui

Jacqui

Job Title: Senior Carer

Joined: 2018

Jacqui joined the company in December 2018. Prior to working in the home care sector Jacqui was a qualified RGN (Registered General Nurse) going on to become a Theatre Nurse Practitioner. She is also a Medication Train the Trainer for Alice Chilton to assist with medication questions and queries. Jacqui’s nursing and home care experience is a great addition to the Senior Team.


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