Alice Chilton In-Home Care Services Ltd

29 The Paddock, Handforth, Wilmslow SK9 3HQ
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9.9 50 Reviews
  • Alice Chilton In-Home Care Services Ltd, Wilmslow
Alice Chilton has brought together an award winning team with many years’ experience in the domiciliary care sector to provide clients with the very best in-home Personal care, Companionship and Home Help support. They can also provide strategies and support for those with dementia, including Alzheimer’s and respite care.

Their philosophy is simple, they treat everyone as they would wish to be treated and only employ Carers who they would have support and care for themselves and families.

Alice Chilton is an independent, privately funded family business which means they are able to ensure that Care team are paid above industry average rates, holiday pay, mileage, have fair contracts and access to ongoing training and development. By adopting these policies and practices they can ensure they attract the best Care workers to Alice Chilton and that they are valued and rewarded appropriately for the work they do.

Care Provided by Alice Chilton In-Home Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Alice Chilton In Home Care Services Ltd
  • Person in charge
  • Caroline Howard (Registered Care Manager)

Funding & Fees Guide for Alice Chilton In-Home Care Services Ltd

  • Prices
  • Monday – Friday before 6pm £29.50 per hour.
    Evenings – 6pm onwards and weekends £32.50 per hour.


    Knutsford area - Monday to Friday before 6pm £32.00
    Knutsford area - 6pm onwards and weekends £35.00


    Temporary package, less than 90 days support £32.00 per hour Monday to Friday before 6pm. Evenings 6pm onwards and weekends £35.00 per hour.
    Overnight stays please ask for details.
    Further information please contact the office. Full details provided during the consultation and in the Service Agreement.


  • Prices correct as of 01.04.2025 and are subject to change.


Alice Chilton In-Home Care Services Ltd Reviews (50)

Total of 50, showing 41-50
9.9

Alice Chilton In-Home Care Services Ltd has a Review Score of 9.9 (9.949) out of 10, based on 13 reviews in the last 2 years. Over all time Alice Chilton In-Home Care Services Ltd has 50 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Alice Chilton In-Home Care Service Ltd are professional, caring and totally focussed on servicing the needs of their clients. What I find most impressive, is that I have an ongoing relationship with the management team where my needs are reviewed regularly, and I am confident to discuss any slight issues
with them.
They provide an exemplary service.

Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for taking the time to review our service. We are delighted that you are pleased with the support and that the relationship with the management team is working well for you.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has regular carers who she describes as friends. They provide a professional service. I would recommend Alice Chilton to anybody needing home care.

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Overall Experience  Overall Experience 5.0 out of 5

Delighted with the service provided. All staff very caring and supportive. Very reliable and trustworthy. Easy to deal with. Excellent service. Billing clean and concise. Highly recommended.

Reply from Karen Perry at Alice Chilton In-Home Care Services Ltd

Thanks, Robert, for taking the time to complete, it's much appreciated and thank you for your recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

We as a family needed help and support for my mother and her carer (my father). This was provided by this private healthcare company. The service was focussed entirely on support for my mother and also my father.
The concern, provision dignity and organised care by Alice Chilton In-Home Care in aiding
my mother meant she could remain at home. I cannot thank them enough from the management to the actual carers. They were outstanding. Thank you.

Reply from Karen Perry at Alice Chilton In-Home Care Services Ltd

Thanks Chris for your kind words, it's really appreciated and I will pass your comments to the whole team. Best wishes from everyone at Alice Chilton.


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Overall Experience  Overall Experience 5.0 out of 5

My first experience of a care provider locally was horrendous, so thank goodness I found Alice Chilton otherwise I don't know what I would have done.
I cannot rate highly enough the carers, as I know my mum isn't the easiest person to get along with but they have the patience of a saint with her and
it is fantastic that there is someone on hand from the office out of hours, always to communicate back to me immediately if there are any problems.


Alice Chilton has been first class from the start, very professional, lovely office staff and carers. They are providing great care and knowing that my mum never wants to go into a home, I’m so relieved that as time goes on, Alice Chilton can be there 24/7 for her.


If anybody is looking for a care company in Handforth and nearby areas, in my opinion, I would suggest not to look at any other company than Alice Chilton and I wish I had found them first.


Reply from Karen Perry at Alice Chilton In-Home Care Services Ltd

Thank you Heidi for taking the time to complete a survey for us, we're delighted to hear that you and your mum are happy with the service we provide. Best wishes, Karen


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Overall Experience  Overall Experience 5.0 out of 5

Alice Chilton over the last 3 1/2 years before my father passed away have been a source of comfort and care to both Dad and I.
Their caring is compassionate, professional and reliable. They have never routinely let us down and always there in an emergency.
Always accommodating if possible and don't
give unrealistic promises.
Personal care is given with encouragement, privacy and dignity and changes with the service users needs.
They have become part of our friends and family. Special.

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Overall Experience  Overall Experience 5.0 out of 5

Having support from Alice Chilton In-Home Care Services Ltd has meant my wife of 60 years and I are able to stay at home together with no need for support.


The team genuinely care and have compassion. They go out of their way to make my wife comfortable and are 100%. They are my dream team!


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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Alice Chilton highly enough.
My elderly Aunt lives alone, some considerable distance from other family members. She needs assistance with day to day living but is determined to remain independent and in her own home for as long as possible.
When I contacted Alice Chilton they completely
understood not only my Aunt's needs but also my feelings at being unable to care more for her myself, due to distance.
The whole staff, from managers to carers take pride in the service they provide and treat their clients like their own family members. Nothing is too much trouble and they are always available to discuss any concerns or issues you may have. They don't rush their visits or make you feel as if they are too busy to help.
In my opinion, they are a truly caring care service.

Reply from Karen, Founder at Alice Chilton In-Home Care Services Ltd

Thank you for your comments, it's a pleasure to support your Aunt.


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Overall Experience  Overall Experience 5.0 out of 5

We would thoroughly recommend this agency for the professional way in which it is run and for the high calibre and commitment of the team of carers we encountered during our late aunts illness.
Staff are given the time and have the dedication and skills to offer a really high level of service. The
quality provided was exceptional and made it possible for our relative to remain in her own home despite her terminal illness. We feel that the carers became like family friends, whilst at the same time remaining totally professional in carrying out their duties.

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Overall Experience  Overall Experience 5.0 out of 5

I have a carer who assists me to shower twice a week. I like that I get the same carer for every call. If I need to ring Alice Chilton for anything they are always very helpful. If my carer is sick or on holiday they let me know who will be coming and it's usually the same on who has showered me before.

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Alice Chilton In-Home Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Alice Chilton In-Home Care Services Ltd is calculated as follows: ( (74 Excellents x 5) + (4 Goods x 4) ) ÷ 78 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alice Chilton In-Home Care Services Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (8)

Karen

Karen Perry

Job Title: Founder

Joined: 2014

Karen has over 20 years of business and management experience within the marketing sector. She held the position of Managing Director, with a seat on the board, of a global marketing and events company for several years and more recently spent time living and working in France.


During her working life, Karen found time to volunteer with a local charity to work at weekends as a Companion which fuelled her ambition to start her own in-home care company. For her, the driving force was the desire to raise standards by employing the best Care workers and to value and reward those workers appropriately for the great work they do.


Karen is passionate about providing care and support that is delivered with respect, kindness and intelligence and by like-minded people who treat others as they would wish to be treated themselves.


Caroline

Caroline Howard

Job Title: Registered Care Manager

Joined: 2014

Caroline has been with Alice Chilton In-Home Care Since 2014, working initially as part of the care team, promoted in 2016 to Care Supervisor and in June 2023 promoted to Registered Care Manager.


Qualified to Levels 3 and 5 in Health & Social Care Caroline is an exceptional Care Professional with years of knowledge and practical experience too. She is a Medication Train the Trainer.


Freya

Freya

Job Title: Care Supervisor

Joined: 2018

Freya joined Alice Chilton In-Home Care Services Limited in 2018 to provide Home Help, Personal Care and Companionship support. As Care Supervisor Freya will develop her knowledge and experience within the sector and work towards the Level 5 Diploma in Health & Social Care. Freya works alongside our Registered Care Manager, supports the care team, clients and family members and she continues to provide hands-on care in the community. Freya is a Medication Train Trainer and has also worked within the NHS as a Health Care Assistant.


Mark

Mark Bushell

Job Title: Resource Manager

Joined: 2014

Mark has worked in health and social care since 2008. He joined Alice Chilton In-Home Care in 2014 having previously worked as a Care Coordinator for a national domiciliary care company. His background combines over 25 years of managerial, customer service and operational experience all of which have enabled him to make a success of his role and receive a national award for best Care Coordinator.


Helen

Helen Whitely

Job Title: Office Administrator

Joined: 2023

Helen is our Office Administrator providing support to our management team, carers and clients too.


She has worked in Health and Social Care since 2017, most recently as a Finance and Recruitment Administrator for a local domiciliary care provider, she also has ‘hands-on’ care experience.


Helen has gained NVQ qualifications in Business & Administration and Health & Social Care. Her knowledge, skills and experience complement that of our existing in-house team.


Simon

Simon Perry

Job Title: Finance Director

Joined: 2014

Responsible for the financial management of the business, including invoicing, payroll, staff salary increase and client rate charges.


Christine

Christine Kitchen

Job Title: Senior Carer

Joined: 2016

Christine has been with Alice Chilton In-Home Care since 2016, she is a knowledgeable and highly experienced care professional. Christine provides hands-on care and support for our clients, she also mentors new members of the team and provides on-call support at weekends for both carers and clients. Christine is currently working towards the Level 3 Health & Social Care Diploma, this qualification certifies you as a senior care worker in the UK.


Jacqui

Jacqui

Job Title: Senior Carer

Joined: 2018

Jacqui joined the company in December 2018. Prior to working in the home care sector Jacqui was a qualified RGN (Registered General Nurse) going on to become a Theatre Nurse Practitioner. She is also a Medication Train the Trainer for Alice Chilton to assist with medication questions and queries. Jacqui’s nursing and home care experience is a great addition to the Senior Team.