Nurseplus Care at home Colchester

655 The Crescent, Colchester Business Park, Colchester CO4 9YQ
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8.2 10 Reviews
  • Nurseplus Care at home Colchester, Colchester
At Nurseplus Care at home Colchester, they understand that choosing the right homecare can be overwhelming, which is why it’s important to keep it as simple as possible. So they will take you through the process step-by-step.

They’re hugely proud of the homecare they offer and understand this is only possible due to the extraordinary people they have delivering expert care. Their experience means that they understand everyone’s needs are different. Their premium service aims to deliver peace of mind by providing a fully-compliant service, ensuring clients receive the best care most suited to them.

Finding the right type of care begins with identifying your needs and what’s important to you. The team will work with you and your loved ones to build a support plan that enables you to do all the things you love, what's more, the team endeavour to match all clients with carers who share similar interests so you can form a genuine connection.

The flexibility of homecare and one-to-one companionship enables you to live safely and independently in your own home. Their tailored services and trusted carers offer extra support when you need it most.

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Care Provided by Nurseplus Care at home Colchester

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clare Hancock (Registered Manager)

Funding & Fees Guide for Nurseplus Care at home Colchester

  • Prices

  • Visiting care from £28.95 per hour & Live-in care from £1,295 per week

Nurseplus Care at home Colchester Reviews (10)

8.2

Nurseplus Care at home Colchester has a Review Score of 8.2 (8.206) out of 10, based on 3 reviews in the last 2 years. Over all time Nurseplus Care at home Colchester has 10 reviews.

Overall Experience

  • 8
  • 1
  • 1
  • 0
  • 0

Date Published

10
0
3
3
7

Review from Andee J (Mother of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Nurseplus a year ago and our daughter loves having staff from there and enjoys them very much. She is also looking forward to having support on her holiday next week.
Also back in March of this year, our daughter was in hospital and we were due to go out so the office got her support
to come to the hospital so we could go out, which was really good and gave us a much-needed break.

Reply from Callum Ward at Nurseplus Care at home Colchester

Thank you for sharing your positive experience with Nurseplus over the past year. We are delighted to hear that your daughter enjoys the company of our staff. We understand how important it is for caregivers to have a break, and we're glad our team could step in and provide the necessary support so you could have some much-needed time for yourselves. Your feedback means a lot to us, and we are grateful for your trust in Nurseplus. We look forward to continuing to support you and your family.


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Review from Clive S (Husband of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus (N/P) have been providing excellent support for my wife at our home since May 2022. I had an operation in March and my wife is in a care home until I'm able to have her back here, so my review covers the last full month she was at home, though my comments hold good for the whole period I've
been using N/P. The service they provide is both very reliable and flexible. My wife has Alzheimer's and also a double prolapse which means she constantly thinks she needs the toilet. The carers are excellent at distracting, diverting her attention by playing music on their phones or our CDs, watching her favourite DVDs with her, colouring books and playing games, cards, ludo, snakes and ladders, dominoes, bingo and scrabble, as the TV doesn't really hold her attention. I have complete confidence in the way they all treat my wife and that enables me to go shopping or to the Nature Reserve to relax. In my opinion N/P is worthy of the highest accolade and I'd recommend them to anyone.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Colchester

Thank you for taking the time to share such a detailed and positive review of our services. We strive to offer personalised care that caters to the unique needs of each individual and hearing how our carers have engaged with your wife over the last two years is a testament to their dedication. Your confidence in our team means the world to us and we are glad that their efforts allow you to have some much-needed time for yourself. It is an honour to support you and your wife and we will continue to do our utmost to provide the best possible care.


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Review from C K (Private Carer of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our client has been using this agency for the last year. We have found them helpful in covering most of the gaps in our rota a month in advance, management do their best to cover shifts but find it hard to cover last minute shifts sometimes if people aren’t available. The staff we have used are hard-working,
caring and quick to learn. Management are easily contactable and quick at helping if there are any issues.

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Review from J P (Friend of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have power of attorney over my friend who has dementia. Her family are supportive of my wish to keep her living at home as long as possible. I engaged NursePlus to provide daily care around cleanliness, dressing and eating. My friend is very fond of her regular carer and I have noticed in the year
since we have used NursePlus that my friend not only looks better but remains cheerful and upbeat. Her dementia has remained on the same level all year. Before NursePlus I often had to field complaints from her neighbours about her behaviour but this almost never happens now. So, all in all, we are satisfied customers.

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Review from Mike M (Client) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Changing over to Nurse Plus has been a wonderful experience from the poor service we had before. We now have a great rota, carers and office staff are lovely. Looking forward to a respite holiday in September with our carer.


Mike McCarthy


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Review from J E (Daughter of Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus provided excellent care. The management team were always on hand to offer advice when required and was extremely caring and helpful. We had a great rapport. I would not hesitate to use them again if required and would definitely recommend them.

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Review from Claire F (Client) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful to Nurseplus for helping me get through a difficult time having lost my pet cat and not supported by family. The care and understanding I received by staff meant so much and I will always be eternally grateful. They are my strength but we work as a team, it has made my life so much
easier than when I was trying to cope alone. Nurseplus are there to catch the tears and wash them away on a difficult day no matter what I'm going through. I am finding an internal strength inside gradually through everything I am learning with them. The staff mean so much to me and from me and my beloved Simba thank you for your help and support at such a sad/difficult time, don't give up the good work. There are very few people around as understanding as yourselves as I know myself and I only feel my life moving on as a result of your hard work and dedication.

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Review from V W (Wife of Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been very pleasant and very professional.
As his wife, I have been impressed by their concern for my well-being too.

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Review from S C (Client) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is of receiving the personal care and help I need adjusting to my condition. I have tried to reflect on this form that there is a range of ability and competence among the carers from borderline on suitability to excellent. (What I mean is questionable may point to review of individuals
training requirements.) I would want to emphasise that all are warmly positive in their personal approach, willing and genuinely encouraging. While totally understanding that unforeseen circumstance make adjustments necessary. I very much appreciate receiving the rota weekly which makes me integrate the care regime in the rest of life with others.

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Review from Stuart A (Client) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I have received. From day one the carers have shown great kindness, consideration and compassion. Their professionalism and skilled assistance has made my life so much easier and I have immense confidence in their ability providing safe and dignified care. A well deserved
10/10.

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Current Review Score: 8.2 (8.206)

Overview of Review Score

The Review Score of 8.2 (8.206) out of 10 for Nurseplus Care at home Colchester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Nurseplus Care at home Colchester is calculated as follows: ( (13 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 17 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Colchester is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Jo

Jo Garner

Job Title: Home Care Coordinator

Joined: 2020

I have worked in the care sector in different roles since 1998 and found all the job roles very rewarding. I have a passion for making a difference in people’s lives. I love working at the Colchester branch the team are so friendly and helpful. I gained an NVQ in Management Level 4 in 2012 which helps me in my role today.


Lorraine

Lorraine Brand

Job Title: Home Care Coordinator

Joined: 2023

My name is Lorraine Brand. I joined Nurseplus Colchester Branch, as a Homecare coordinator in October 2023. I have been in care since about 2000. I have worked in various different settings of care. From the elderly, High independency, and people living with Dementia. I have an NVQ level 3.


Kerrie

Kerrie Morgan

Job Title: Home Care Coordinator

Joined: 2020

My name is Kerrie Morgan. I have worked in care since leaving school in 1994 and then went on to become a nurse in 2006 I joined Nurseplus in 2020 and have done many roles including nursing, carer and have even been known to do cleaning, but since 30th September 2024, I have joined the Colchester Branch office and am a home care coordinator.


Frequently Asked Questions about Nurseplus Care at home Colchester

What Type of Services does Nurseplus Care at home Colchester offer?

Nurseplus Care at home Colchester offers Home Care & Nursing Care.

How many Carers does Nurseplus Care at home Colchester employ?

Nurseplus Care at home Colchester employs 38 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurseplus Care at home Colchester to verify any information. View our terms and conditions. Nurseplus Care at home Colchester has an Enhanced Service – more info.