Haven Home Care (UK) Ltd

13A Victoria Gardens, Neath SA11 3AY
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8.3 14 Reviews
  • Haven Home Care (UK) Ltd, Neath
Haven Home Care is a provider of personal care and support services to those living independently at home in the South Wales area.

Staff are selected that have a vast amount of past care experience and who have the strong empathy skills to be able to deliver first-rate person-centred care.

Candidates are selected after very thorough vetting; including full reference and CRB checks, before being put forward for the relevant training.

Communication is very important to staff, who go to great lengths to make sure clients and family are kept up to date about any changes in care.

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Care Provided by Haven Home Care (UK) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Haven Home Care (UK) Ltd
  • Person in charge
  • Jamie Broben (Responsible Individual)

Haven Home Care (UK) Ltd Reviews (14)

8.3

Haven Home Care (UK) Ltd has a Review Score of 8.3 (8.278) out of 10, based on 3 reviews in the last 2 years. Over all time Haven Home Care (UK) Ltd has 14 reviews.

Overall Experience

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Review from Angela W (Mother of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come into my home to care and support my relation are wonderful. As my relation lives with me I have been overseeing the work that they do, I find them caring, and compassionate and they treat my loved one with tremendous dignity and have always done so over the years. Care staff are
undervalued in the care system. We cannot be without the care that they do.
The management has always been there for my loved one and me and they have gone above and beyond. They're like an extended part of our family and the manager and owner of Haven is always there if needed.

Reply from Jamie Broben, Managing Director/ Responsible Individual at Haven Home Care (UK) Ltd

Thank you for taking the time to provide your feedback, we really appreciate it. I couldn't agree more that carers are undervalued in society and we are so lucky to work alongside some of the most wonderful caring and compassionate people. We know we wouldn't be where we are today without them and the hard work they do. All the best to you and your loved one.


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Review from Rita L (Client) assisted by family/friend published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the care workers who come to attend me are very, very good. They help me a lot and encourage me to do things for myself whilst they watch me and help me if necessary. Regarding the management/managers, I am not very impressed what the way they run things. I can very rarely get hold of the responsible
individual. I believe that the girls could be treated and paid better than they are. The girls are always helpful and friendly.

Reply from Jamie Broben, Managing Director/ R.I. at Haven Home Care (UK) Ltd

Thank you for taking the time to bring your experiences to our attention. It’s great you are very happy with your carers. Our aim is to provide you with the best possible care. I agree wholeheartedly the carers deserve much better pay, this is something we believe we are championing. As we are mostly funded by council and health boards, we have access to limited funds available. We believe we are doing our utmost to ensure the carers receive as much as possible; as one of the highest-paying providers - we also provide carers with Private Healthcare. Plus, a paid day off for their birthday. I am happy to reach out privately with you to discuss your experiences and how we can continue to improve. I apologise if you feel your experience of contacting me as Responsible Individual have not met your expectations. I wish to reassure you, we have a skilled team of supervisors who support as first point of contact. I hope to find out how I can improve awareness of contacting me, where needed.


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Review from Christine W (Daughter of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot find the words to describe how grateful and thankful we were to all the staff at Haven Home Care, your dedication and care of Mum were second to none. You cared for Mum with such genuine compassion, kindness and dignity. Without your special care, it would have not been possible for her to
continue being at home with family who loved her so much. I know Mum could be stubborn at times which made it difficult for the girls to care for her but they showed nothing but kindness to her. She would laugh and smile with them. We thank you from the bottom of our hearts. There were issues at times and positioning, we appreciate there was a 20-minute slot before and after the dedicated time but at times could be over one hour late.

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Review from Phillip J (Husband of Client) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Haven supply a sitter for my wife, who suffers from dementia, on a Saturday afternoon. This great service allows me a much-needed break. The sitter that Haven supply is very friendly and my wife feels very comfortable and safe in her company. I cannot thank haven and the sitter enough. Their service
is of the highest standard.

Reply from Jamie Broben, Managing Director/ R.I. at Haven Home Care (UK) Ltd

Thank you for providing comments on behalf of yourself and your wife. I am so glad, and proud, that you feel our service is delivered to the highest standards; and wish to say that we always strive to maintain the highest standards possible. It's great that our small contribution to your wife's support and care, allows you as the main carer to have some time for errands and most importantly a moment for yourself. You too, work so hard to support your wife and it's great that we can provide a moment of respite for you. Wishing you and your wife a good day - take care.


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Review from Eurona N (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care at all times, no complaints. Keeping to times could be improved.

Reply from Jamie Broben, Managing Director/ R.I. at Haven Home Care (UK) Ltd

I and the team are so very grateful for your feedback. It's a pleasure to hear that you feel the service provided by our amazing care workers is excellent at all times and that you have no complaints. I completely agree that times need improving and this is something I am currently working diligently on with our team, as mentioned in a recent letter I sent to all our ladies and gents. I appreciate you know that I and the team always do our best to try and accommodate everyone as best we can, however, this is not always possible. I am aware that visit times may have seemed a bit ad-hoc recently, and for this, I apologise. We are working extremely hard with our workers and those we support to find a happy medium on visit times that work for the majority. I do hope this will support a more positive structure for visits and visit times. Thank you for your patience. Diolch!


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Review from Steve G (Son of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team of girls, always happy and attentive to mum's needs and interacting well with mum and her family. We can't fault them.

Reply from Jamie Broben, Managing Director/ R.I. at Haven Home Care (UK) Ltd

It's a pleasure to support your mum and I thank you for taking the time to provide feedback of our service, on behalf of yourself and your mum.
I couldn't agree more that we are so very lucky to have such a superb team of care workers, who genuinely have a passion for supporting others. I am very proud of what they do and how they engage with our ladies and gents in such a caring and compassionate way. Thanks again and I will be sure to share your comments with the team. Have a good day!


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Review from D D (Husband of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided is of very good quality. The only complaint I have is the inconsistency of timing ie: there can be a difference of 2 hours in times, especially in the evening when the variable can be from 6:30 pm to as late as 8:30 pm, our ideal timing would be 7/7:30 pm. My wife can get very irritable
at this time and starts to undress herself or attempts to. At this time I am usually in the kitchen attending to chores, so it can be frustrating.

Reply from Jamie Broben, Managing Director/ R.I. at Haven Home Care (UK) Ltd

Thank you for providing feedback on behalf of yourself and your wife. We really appreciate your feedback and will take your comments on board. As mentioned in a recent letter sent to all the ladies and gents we support and their loved ones; we understand that although I and my wonderful team always do our utmost to try and please everyone, this unfortunately, is not always possible. I appreciate that your visit times may have seemed a bit ad-hoc recently, and for this, I apologise sincerely. Furthermore, I am currently working diligently on an exercise to coordinate our care workers planned visits to you and other members of our community and by virtue endeavouring to improve the rota. I thank you again for your feedback and your patients with me and my team. We are all working under significant pressure, but I can assure you I am looking into the timings for yourself and all our ladies and gents.


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Review from J J (Client) assisted by family/friend published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff that are always chatty. Care staff support me to continue living at my own home. Without their support, this would be impossible. Calls are timed and this can sometimes be tricky as carers cook/warm meals-support with toileting and medication which can feel rushed in 20 minutes and
doesn't allow for anything to be freshly prepared. So food can be boring and repetitive as only ready meals, sandwiches or soup is suitable within the time allowed.

Reply from Jamie Broben, Managing Director/ R.I. at Haven Home Care (UK) Ltd

Diolch, thank you for sharing your thoughts and comments - we appreciate your feedback. I understand and appreciate your thoughts in relation to timed visits, unfortunately, that is the current model of domiciliary care across the nation; however, there is a new outcome focussed approach being piloted by our local authority, which we are all hopeful will improve the structure of how domiciliary care is delivered. That said, with the scale of the demand for Social Care and the limited workforce across the country. The challenges we all face are, trying to meet the support and care needs of our community with the resources our sector has available and this currently can only be achieved with timed visits assessed and granted by your social worker. I thank you again for your feedback and hope you have a great day.


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Review from J T (Client) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Haven Home Care has been good although there has been a large turnover of staff lately and changes in call timings, some of which were not notified but obviously the service is under pressure at the moment.

Reply from Jamie Broben, Responsible Individual at Haven Home Care (UK) Ltd

Thank you JT for taking the time to provide us with your feedback, we really appreciate it. We always encourage constructive feedback and expression of feelings as mentioned in the recent letter from our Director to the lovely community we support. We appreciate there will be things that work well, things that don't work as well and areas for improvement and will take your feedback onboard; with the purpose of doing our best to support change where needed. As you've identified it's an unprecedented time in Social and Health Care, and we thank you for your patience with our office and community team, while we all work together to support the delivery of the best service possible. We've been lucky enough to have new colleagues join our existing team in recent weeks and although change can be new and unexpected, it is important that we ensure sound recruitment to support our existing teams' workload and to ensure call times have more consistency.


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Review from J J (Son of Client) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed with the care my father received. This company stepped in not long after my mother passed away. We read some reviews and we thought we'd give them some chance/hope. The first few weeks everything was fine, calls happening on the times agreed, but as the weeks went on, so did call times,
there were numerous times where they would phone and say they couldn't come until much later than the time agreed.
We also had a few run-ins with the staff due to the unprofessional support they gave my father, even having one saying how high do you want the pillow, over your face? I reported this to the senior/management but it got swept under the rug, still the same carers coming to the home. A part of the package was to clean after routines. This didn't happen, most often or not, nothing was cleaned after them leaving dirty items on the bathroom sink.
If you want honest, proper carers I would avoid Haven Care.

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Review from M T (Client) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only one word I can use for you all is excellent, that's why I have stayed for 26 months after leaving the Council who would not take me back. I'm glad I'm with you as you are more caring than other companies and the boss will come out to work with the girls, not just stay in the office.

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Review from Mary S (Daughter-in-law of Client) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I would like to thank the caring staff who looked after mum over the past three years. Having reached her 90th birthday she had a fall and was unsteady and in need of care. Haven provided us with the reassurance we needed as we live so far away in Yorkshire. Mum was cared for in so many
ways, her health and well being monitored with the team contacting us when necessary. We met several members of the team and each had their special relationship with mum who looked forward to their visits.
Thank you to each one of you. Sadly mum passed away in March 2021 at the age of 93 and finally we would definitely recommend Haven Care team and wish you all the very best in the future.

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Review from Susan L (Daughter of Client) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend this company, they are caring for my 92-year-old mother, very professional and caring. The staff makes my mother at ease nothing is too much trouble, she looks forward to seeing the staff, thank you all so much.

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Review from Ann B (Client) assisted by family/friend published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with their care and I would recommend them to anybody.

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Current Review Score: 8.3 (8.278)

Overview of Review Score

The Review Score of 8.3 (8.278) out of 10 for Haven Home Care (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.278 for Haven Home Care (UK) Ltd is calculated as follows: ( (8 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 18 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Haven Home Care (UK) Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Haven Home Care (UK) Ltd

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Frequently Asked Questions about Haven Home Care (UK) Ltd

What Type of Services does Haven Home Care (UK) Ltd offer?

Haven Home Care (UK) Ltd offers Home Care.

How many Carers does Haven Home Care (UK) Ltd employ?

Haven Home Care (UK) Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Haven Home Care (UK) Ltd to verify any information. View our terms and conditions. Haven Home Care (UK) Ltd has a Platinum Service – more info.