£33.85 per hour weekdays | £35.85 per hour weekends | Live-in Care from £220 per day
Bluebird Care Highgate & Haringey has a Review Score of 9.9 (9.935) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Highgate & Haringey has 23 reviews.
Review from M M (Client) published on 7 March 2025
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Thank you so much for your lovely review. We are happy you are having such a good experience with our company.
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Review from Victoria B (Daughter of Client) published on 17 September 2024
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Dear Victoria, thank you for your review, we are so pleased that you are so happy with our service. We always appreciate a great review and will pass on your compliments to the carers concerned.
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Review from Gita C (Daughter of Client) published on 10 September 2024
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Reply from George Morris, Director at Bluebird Care Highgate & Haringey
Hello Gita, thank you so much for taking the time to leave your views and feedback.
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Review from Julian O (Son of Client) published on 9 September 2024
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Dear Julian, thank you so much for taking the time to complete the review, we really appreciate it.
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Review from Stuart H (Nephew of Client) published on 6 September 2024
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Thank you so much for such a positive review and we feel privileged, to be able to care for your aunt.
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Review from A H (Wife of Client) published on 29 August 2024
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Thank you so much for such a lovely review. We really appreciate it and so pleased that you are happy with our service. We will, of course, pass on your compliments to the carers concerned.
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Review from Mandy D (Daughter of Client) published on 26 July 2024
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Thank you so much for a lovely review. We are so glad you are happy with the service we provide for your Mum and look forward to continuing to provide care for your Mum.
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Review from Victoria L (Daughter of Client) published on 5 July 2024
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Thank you so much for taking the time to write such a lovely review. Looking after your Mum is a pleasure. We always try to ensure that our customers are looked after holistically and are very proud of our care team.
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Review from M B (Client) published on 22 February 2024
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Thank you so much for your five-star rating! We strive to offer an outstanding service and it is nice to receive your comments and know that you rate us so highly.
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Review from Bridget O (Client) published on 21 February 2024
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Dear Bridget, we are so happy that we have made such a difference to you and are so happy that you took the time to write this review. Thank you for your kind words.
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Review from E H (Client) published on 21 September 2023
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
So pleased to read this feedback. Thank you.
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Review from Frances O (Daughter of Client) published on 18 August 2023
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Frances, this is such brilliant feedback and we are so pleased that both you and your mum are so happy. Thank you very much for sharing your experiences and thoughts. Terina.
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Review from G S (Client) published on 20 March 2023
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Thank you so much for your review. We are so pleased you are very happy with the care we are providing for you.
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Review from J M (Client) published on 8 September 2022
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Reply from George Morris, Director at Bluebird Care Highgate & Haringey
Thank you so much. We are really pleased to hear of your positive experiences and that you feel safe whilst in our hands.
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Review from Stefan S (Son of Client) published on 4 May 2022
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Reply from George Morris, Director at Bluebird Care Highgate & Haringey
Thank you for leaving this review, Stefan. Our team works so hard to make sure their customers are happy and well supported so it's nice to hear that your experiences have been positive.
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Review from Sally M (Daughter of Client) published on 20 January 2022
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Reply from George Morris, Director at Bluebird Care Highgate & Haringey
Thank you for this positive feedback Sally. It's always appreciated by the team after the great work they do.
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Review from M K (Daughter of Client) published on 10 September 2021
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Thank you so much. We are pleased you experienced how efficient we are in setting up and delivering care.
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Review from Lucy M (Daughter of Client) published on 2 August 2021
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Hi Lucy, thank you so much for this amazing feedback. It is great to read about the real team effort in helping your mother feel comfortable with the care she is receiving and that she now looks forward to her visits.
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Review from Sherry L (Niece of Client) published on 3 February 2021
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Reply from George Morris, Director at Bluebird Care Highgate & Haringey
Hi Sherry, We are so pleased that we have been able to work so closely with you and other family members to provide the support you envisaged for your aunt. It is wonderful to hear how happy you all are and that you have experienced how hard-working, flexible and accomodating the team is. Thank you for your five-star review.
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Review from Karen G (Daughter of Client) published on 28 January 2021
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Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey
Karen, we are so pleased that we were able to provide the support required. It is always encouraging to hear such positive feedback, which we will share with our amazing team.
Thank you for leaving a review.
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The Review Score of 9.9 (9.935) out of 10 for Bluebird Care Highgate & Haringey is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.935 for Bluebird Care Highgate & Haringey is calculated as follows: ( (73 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 77 Ratings = 4.935
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Highgate & Haringey is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jun 2022
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Job Title: Registered Care Manager
Joined: 2020
Terina started working in the care industry in 1999, working as a health care assistant at Southend Hospital. She progressed to mentoring and NVQ assessing other HCA’s in A&E. It was clear that she wanted to continue to pursue a career in health and social care so she took up a registered manager role in a domiciliary care business and has since held operational and regional manager roles. Terina brings a wealth of knowledge and experience to the team as our registered care manager, she has a clear passion for supporting people and working in an organisation where she can make a real difference. Terina has many qualifications, including a level 5 Diploma in Health and Social Care.
Since joining Bluebird Care, Terina has helped the business achieve an overall rating of Outstanding with our regulator the Care Quality Commission, making us the only provider with this rating in the borough of Haringey. Also in late 2022, Terina won a national award, 'Care Manager of the Year' from over 100 nominations at a ceremony in London. We are very proud of her continued success and achievements.
"I feel that Bluebird really cares about the quality of the care that the customers receive, but also the appreciation for the care staff, which is extremely important to me. My goal is to ensure that every customer receives the highest quality person-centred care possible and is treated with respect and dignity at all times. I really enjoy my job as a registered care manager at Bluebird Care Highgate & Haringey and working with my wonderful colleagues"
Job Title: Customer Care Manager
Joined: 2020
Bridget originally trained as a general nurse and gained several years of experience working in acute settings before transferring to the community where she had various roles supporting children, young people, and their families in their own homes.
She had the opportunity to take up a management position in healthcare and this extended to management across adult health and social care. During this time she felt very passionate about making a difference in the lives of people who required care and support. She did everything she could to help them live independent lives and receive the best possible support.
Following a break in her career, Bridget joined Bluebird Care Highgate & Haringey as a care worker and this experience once again enabled her to provide quality care to customers in their own homes. She then had the opportunity to take up the position of care supervisor, a role that she really wanted to do, as it enables her to continue supporting customers but also offering support to care workers.
"Bluebird Care is passionate about the customers they support and the quality of care they deliver. Our entire team value the care staff we employ. My aim is to ensure that our team are well supported and that the care delivered is the best it can be, every single day."
Job Title: Supervisor
Joined: 2021
Eka lived in America for 2 years working as a nanny before moving to London. She started her career as an English teacher, mainly teaching at the secondary school level but longed to work in the care industry. She started working as a care assistant visiting people's homes, delivering a very high level of support and care. She has continued her learning and increased her knowledge around domiciliary care and is now an integral part of the office team where she focuses on supporting our entire care team.
"Fortunately I stumbled across Bluebird Care Highgate and Haringey and quickly realised they provide high-quality care to customers in our local community. I have gained a lot of experience and learnt new skills and I am proud that I am Bluebird Care's field care supervisor because I get the opportunity to share my experience, knowledge and skills with other carers whilst supporting them through their careers".
Job Title: Care Supervisor
Before joining Bluebird Care in April 2020, Angela worked in sales and also in hospices. It was a challenging start and introduction to home care in April 2020 due to COVID-19 but she thoroughly enjoyed her two years as a care assistant and she excelled in her role. Angela continued her progression and became our care coordinator in July 2022 at our neighbouring Camden & Hampstead office before joining the Highgate and Haringey team as our Care Supervisor in September 2023.
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