Bluebird Care Highgate & Haringey

Suite 311 Ashley House, 235-239 High Road, Wood Green, London N22 8HF
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9.9 23 Reviews
  • Bluebird Care Highgate & Haringey, London
Bluebird Care Highgate & Haringey are passionate about keeping their customers safe, secure and happy in their own homes.

They are a truly local provider, purely providing care and support to people who live in the borough of Haringey. They are always close at hand and react quickly and professionally to any situation. The office opened in 2013 with the aim of providing the best possible care in people’s homes and to become the local provider of choice.

They have come to realise through their experience that the question of care at home typically doesn’t arise until there is a sudden need. Most people think that the stark choice is either living self-sufficiently (without help) in their own familiar surroundings or ‘going into a home’. Bluebird Care can prevent this by offering a realistic alternative to allow people to stay at home, with family, friends and their possessions around them.

No upheaval, no stress and no trouble. Bluebird Care ‘just happens’.

They are known locally for the complex care they provide, which results in a great deal of 24-hour live-in care and night care, which they have become specialists in. However, they provide hundreds of hours of care per week across the borough of Haringey.

Care at home can involve shorter visits, possibly one to two hours of care per week, right through to a daily 12-hour visit. They can assist with shopping, medication, personal care, cooking, going out in the community and more.

Please get in contact to find out about the many different services they can offer. Whatever the care needed in someone’s home, they will do everything they can to provide the support one requires whilst keeping them safe and respecting their dignity at all times.

Care Provided by Bluebird Care Highgate & Haringey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • George Morris (Director)

Funding & Fees Guide for Bluebird Care Highgate & Haringey

  • Prices
  • £33.85 per hour weekdays | £35.85 per hour weekends | Live-in Care from £220 per day


Bluebird Care Highgate & Haringey Reviews (23)

Total of 23, showing 21-23
9.9

Bluebird Care Highgate & Haringey has a Review Score of 9.9 (9.935) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Highgate & Haringey has 23 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been absolutely amazing. I am a carer myself and have been so impressed, grateful and thankful for the wonderful care they have given my parents. They have been so flexible as we have all been adapting over the last 6 months to my parent's health decline and the carers have always
been so kind and professional. I can trust my parent's care to them which is something that I find very hard to do. The whole team have been just fabulous. I can approach them with any worries or changes and they are always there. It’s a HUGE weight off my shoulders.

Reply from George Morris, Director at Bluebird Care Highgate & Haringey

Kerrie, thank you so much for your kind words. It's brilliant to read about your thoughts and experiences of our organisation and our amazing team.


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Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Bluebird agency (since under new management - perhaps 6-12 months ago - not sure) is excellent. We have three superb carers - who simply can't be faulted. Everyone in the office is very friendly and effective - returning calls, dealing with matters promptly.

Reply from George Morris, Director at Bluebird Care Highgate & Haringey

Hello Ben, we really appreciate the positive feedback. Thank you.


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Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the quality, caring nature and work ethic of the carers we have for 24/7 and supplementary short periods. Very professional and committed to looking after my mother. Cook and clean, do washing, will do shopping, or just provide company.

Reply from George Morris, Director at Bluebird Care Highgate & Haringey

Thank you so much for taking the time to write a review about your experiences with Bluebird Care Highgate & Haringey.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Bluebird Care Highgate & Haringey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Bluebird Care Highgate & Haringey is calculated as follows: ( (73 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 77 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Highgate & Haringey is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Terina

Terina Jones

Job Title: Registered Care Manager

Joined: 2020

Terina started working in the care industry in 1999, working as a health care assistant at Southend Hospital. She progressed to mentoring and NVQ assessing other HCA’s in A&E. It was clear that she wanted to continue to pursue a career in health and social care so she took up a registered manager role in a domiciliary care business and has since held operational and regional manager roles. Terina brings a wealth of knowledge and experience to the team as our registered care manager, she has a clear passion for supporting people and working in an organisation where she can make a real difference. Terina has many qualifications, including a level 5 Diploma in Health and Social Care.


Since joining Bluebird Care, Terina has helped the business achieve an overall rating of Outstanding with our regulator the Care Quality Commission, making us the only provider with this rating in the borough of Haringey. Also in late 2022, Terina won a national award, 'Care Manager of the Year' from over 100 nominations at a ceremony in London. We are very proud of her continued success and achievements.


"I feel that Bluebird really cares about the quality of the care that the customers receive, but also the appreciation for the care staff, which is extremely important to me. My goal is to ensure that every customer receives the highest quality person-centred care possible and is treated with respect and dignity at all times. I really enjoy my job as a registered care manager at Bluebird Care Highgate & Haringey and working with my wonderful colleagues"


Bridget

Bridget Inal

Job Title: Customer Care Manager

Joined: 2020

Bridget originally trained as a general nurse and gained several years of experience working in acute settings before transferring to the community where she had various roles supporting children, young people, and their families in their own homes.


She had the opportunity to take up a management position in healthcare and this extended to management across adult health and social care. During this time she felt very passionate about making a difference in the lives of people who required care and support. She did everything she could to help them live independent lives and receive the best possible support.


Following a break in her career, Bridget joined Bluebird Care Highgate & Haringey as a care worker and this experience once again enabled her to provide quality care to customers in their own homes. She then had the opportunity to take up the position of care supervisor, a role that she really wanted to do, as it enables her to continue supporting customers but also offering support to care workers.


"Bluebird Care is passionate about the customers they support and the quality of care they deliver. Our entire team value the care staff we employ. My aim is to ensure that our team are well supported and that the care delivered is the best it can be, every single day."


Eka

Eka Kopaleishvili

Job Title: Supervisor

Joined: 2021

Eka lived in America for 2 years working as a nanny before moving to London. She started her career as an English teacher, mainly teaching at the secondary school level but longed to work in the care industry. She started working as a care assistant visiting people's homes, delivering a very high level of support and care. She has continued her learning and increased her knowledge around domiciliary care and is now an integral part of the office team where she focuses on supporting our entire care team.


"Fortunately I stumbled across Bluebird Care Highgate and Haringey and quickly realised they provide high-quality care to customers in our local community. I have gained a lot of experience and learnt new skills and I am proud that I am Bluebird Care's field care supervisor because I get the opportunity to share my experience, knowledge and skills with other carers whilst supporting them through their careers".


Angela

Angela Whitear

Job Title: Care Supervisor

Before joining Bluebird Care in April 2020, Angela worked in sales and also in hospices. It was a challenging start and introduction to home care in April 2020 due to COVID-19 but she thoroughly enjoyed her two years as a care assistant and she excelled in her role. Angela continued her progression and became our care coordinator in July 2022 at our neighbouring Camden & Hampstead office before joining the Highgate and Haringey team as our Care Supervisor in September 2023.