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Care Choice North West Ltd has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time Care Choice North West Ltd has 7 reviews.
Review from E O (Granddaughter of Client) published on 18 February 2025
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Overall Experience
5.0 out of 5
Reply from Paige Kearsley-ogden, HR Manager at Care Choice North West Ltd
Thank you so much for your kind words and for taking the time to share your experience. We are truly honoured to have been able to support your grandma and your family during such a difficult time. Our team is dedicated to providing compassionate and respectful care, and knowing that we made a difference means the world to us. I will make sure to pass on your heartfelt thanks to everyone involved.
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Review from Susan C (Daughter of Client) published on 2 September 2024
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Overall Experience
5.0 out of 5
Reply from Paige Kearsley-ogden, HR Manager at Care Choice North West Ltd
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that our carers have been able to provide your dad with the support and care he needs and that they have built a meaningful rapport with him. It means a lot to our team to know that we are making a positive difference and giving you peace of mind.
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Review from V S (Daughter of Client) published on 13 August 2024
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Overall Experience
5.0 out of 5
Reply from Paige Kearsley, HR Manager at Care Choice North West Ltd
Thank you so much for your heartfelt review. We are deeply touched by your kind words and are honoured to have been a part of your Mum's care journey over the past 13 weeks. It means the world to us that you found our team to be friendly, professional, and compassionate during such a difficult time.
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Review from Steve M (Father of Client) published on 9 August 2024
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Overall Experience
4.0 out of 5
Reply from Paige Kearsley-ogden, HR Manager at Care Choice North West Ltd
Thank you for taking the time to share your feedback. We're delighted to hear that you found the review process professional and informative. Our team strives to ensure that all options and opportunities are clearly communicated, so we're glad that this was helpful for you and your son. We also appreciate your constructive feedback regarding the repetition of questions. We will certainly take this into account as we work to streamline our processes and make future meetings more efficient.
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Review from G E (Sister of Client) published on 8 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paige Kearsley-ogden, HR Manager at Care Choice North West Ltd
Thank you so much for your glowing review! We're thrilled to hear that you've had such a positive experience with our care team. Your kind words about our commitment, support, and communication truly mean the world to us. Our staff is dedicated to providing the best possible care, and it's incredibly rewarding to know that our efforts have made a difference for you. We're so happy that you're pleased with the service and the team.
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Review from Sydney D (Husband of Client) published on 13 November 2020
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from Carol B (Daughter of Client) published on 29 May 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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The Review Score of 9.5 (9.466) out of 10 for Care Choice North West Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.966 for Care Choice North West Ltd is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Care Choice North West Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Apr 2020
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