House Of Care Services Ltd

8 The Courtyard, Buntsford Drive, Bromsgrove B60 3DJ
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1.0 4 Reviews
  • House Of Care Services Ltd, Bromsgrove
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Care Provided by House Of Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Athanas Mukwende (Manager)
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House Of Care Services Ltd Reviews (4)

1.0

House Of Care Services Ltd has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time House Of Care Services Ltd has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 1

Date Published

4
0
1
1
3

Review from G T (Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I started using this company and finished after 3 days day. One did the bare minimum and couldn’t wait to leave. Day 2 the carer spent longer sat down than doing anything, did not do anything on the job sheet and kept her coat on and left without saying. Day 3 turned up at 12.30 to get me up and washed,
no phone call. Washing up was just dipped in water not washed didn’t make the bed toilet was on the job list didn’t clean just threw bleach down it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amanda P (Daughter of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are amazing and the best we have had! They are all extremely courteous, hard-working and treat my mother with the dignity and respect that she deserves. Mum loves them and said they are a part of the family.
Would wholly recommend them 100%.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from W K (Client) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my daughter started having home care from House Of Care Ltd the service is excellent both men and ladies who come to give my daughter great care and personal care. They also cover all her care, makes her happy and settled her well into bed or for the rest of the day. She loves all the care they
give her always talking to her to which makes her very comfortable all these carers are fantastic and as a big family. We love having them here. If I could I would give them all an award. I would recommend them all to everyone so very happy with their service and so is my daughter ss she loves them all and gets very excited when they come to our home. Thank you so much House Of Care can't thank you all enough.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Cyril W (Client) published on 15 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

House of Care has looked after me admirably since 2015. I won't have a word said against any member of their staff. I am 88 years of age living on my own, so they are the reason I have been able to stay in my own home for which I cannot thank them enough.

Reply from Athanas Mukwende, Manager at House Of Care Services Ltd

Thank you for your kind words. We hope to continue providing you with an outstanding service. Athanas


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for House Of Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for House Of Care Services Ltd is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for House Of Care Services Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about House Of Care Services Ltd

What Type of Services does House Of Care Services Ltd offer?

House Of Care Services Ltd offers Home Care.

How many Carers does House Of Care Services Ltd employ?

House Of Care Services Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact House Of Care Services Ltd to verify any information. View our terms and conditions. House Of Care Services Ltd has a Basic Service – more info.