Prestige Care & Support Ltd

1 Brentwood Road, Romford RM1 2HA
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9.9 50 Reviews
  • Prestige Care & Support Ltd, Romford
Prestige Care & Support Ltd are a care agency that cover the London Boroughs of Havering and Barking & Dagenham. They assist their clients to stay in their own homes for as long as they can and give their clients the choices, respect and dignity throughout all services. The carers are fully trained and skilled in providing care tailored to the needs of older people and adults with dementia.

The service has built up a strong local reputation and gains many clients through word-of-mouth, benefitting from a natural ability to care for others in a friendly and compassionate manner. Prestige Care & Support works closely with their clients and their families to ensure all clients stay as independent as they can and living with their home comforts.

A range of funding options are available and all care workers have relevant qualifications and experience.

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Care Provided by Prestige Care & Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Prestige Care & Support Ltd
  • Person in charge
  • Natasha Talbot (Manager)

Funding & Fees Guide for Prestige Care & Support Ltd

  • Prices

  • £20 per hour

Prestige Care & Support Ltd Reviews (50)

Total of 50, showing 1-20
9.9

Prestige Care & Support Ltd has a Review Score of 9.9 (9.875) out of 10, based on 16 reviews in the last 2 years. Over all time Prestige Care & Support Ltd has 50 reviews.

Overall Experience

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Review from J C (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are brilliant for me, they're nice and help me with anything I need and help my wife sometimes. They are the best.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you for your lovely comments. We will pass these onto your carers. We know how much they enjoy visiting you.


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Review from Neil G (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with Prestige Care & Support looking after our Mum. From the outset speaking to and meeting the ladies in the office, we have felt reassured and confident with their care. The carers are friendly, fantastic and considerate to Mum. The office are excellent and contact us if there
is any concerns or anything is needed for Mum.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and we are so pleased that you are happy with the care we have been providing to mum. Thank you again.


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Review from Doreen H (Wife of Client) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the service that I am getting with Prestige Care & support for caring for my husband who has dementia. The carers are very caring and treat my husband with dignity and compassion.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Hi Doreen, I am so pleased that you are happy with the care that Prestige are providing to your husband and that they treat him with dignity and compassion.
Thank you again for the lovely review.


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Review from J H (Daughter of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a bad experience of care services in the past for my father-in-law. I did a lot of research before choosing Prestige. They have been looking after my mum once a day in the mornings to help with showering, dressing and medication. I can honestly say, I have made the right choice. There have
been no problems and my mum, who was very reluctant at first, is now very happy and enjoys their visits.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and I am so pleased that your mum is happy with the care we are providing to her each morning and that you made the right choice using Prestige Care. Thank you again for your lovely review it means a lot.


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Review from E T (Client) assisted by family/friend published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that I receive. 90% of the carers are nice, caring and chatty.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Hi, thank you for your lovely review and that you are really happy with your carers and they are nice, caring and chatty. Thank you for taking the time to complete a review for us.


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Review from Kevin M (Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and very good carers.
Thank you.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Hi, thank you so much for your lovely review and so pleased you are happy with the service we provide to you. Thank you for taking the time to review us.


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Review from H C (Daughter of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using prestige care to support Mum, who has Alzheimer's and allow her to remain in her home. The carers have been kind, friendly and always cheerful. Mum has treat been treated with respect and dignity but most impressive is their patience with her when she's having her bad days and is
extra confused. Can't thank them enough as they have enabled Mum to stay at home with Dad who also has his own carers and they both just want to be together in their own home.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and that with the support of our carers it has allowed your Mum to remain at home and more importantly to be with her husband. I am pleased our carers adapt to meet the needs of your mum and they are friendly and cheerful all of the time. Thank you again for your lovely review we really appreciate it.


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Review from B B (Client) assisted by family/friend published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with my regular carers.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and that you are really happy with your regular carers. Thank you for taking the time to review Prestige Care & Support.


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Review from A P (Daughter of Client) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff from Prestige Care & Support for looking after my mother. Very friendly, helpful and professional carers.
Mum is enjoying the carers' visits and we, as a family, for their kindness, dignity and personal attention, we appreciate your care!

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review about the care your mother receives from Prestige Care & Support. I am so pleased the carers are friendly, helpful and professional when providing care to your mum. Thank you for taking the time to provide us with a lovely review. Thank you again.


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Review from Joyce W (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring, very helpful and friendly. Nothing too much trouble. Very competent.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Hi Joyce, thank you so much for your lovely review, we are so pleased you are happy with the care we are providing for you and that the carers are kind, caring and very helpful. Thank you for taking the time to review us.


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Review from Dianne M (Daughter of Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We only have 3 half hour visits a week which suits us very well at the moment but it's good to know that Prestige Care & Support are flexible.
Contact with the office has been very easy and the pricing is very competitive.
I would recommend Prestige Care & Support.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you for the lovely review and we are flexible and our pricing is competitive. Thank you again for taking the time to review us.


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Review from Mick O (Son of Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service. Carers friendly and polite. My mother has only good things to say about them. Just mentioned that the cleaning is irregular. No cleaning this week?

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Hi,
Many thanks for your lovely review. I am sorry to hear about the cleaning but I believe this is booked for every other week. I will get one of my team to give your mum a call to ensure this is sufficient.
Thank you again.


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Review from P L (Daughter of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is really happy with the carers, they treat her with dignity and respect. I would definitely recommend to anyone needing help at home, this is a company to trust.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review. We are so pleased your mum is happy with our carers and they treat her with dignity and respect. Thank you again for a lovely review.


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Review from Callum M (Grandson of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care have been providing care for my grandad since December last year and to call them excellent would be an understatement. Each carer always has a smile of their face upon arrival and always make sure that my grandad is happy when leaving.
A big thanks to all the carers!

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and we are so pleased that your grandad is happy with the service we provide. Thank you again.


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Review from M A (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having two previous agencies, I was so pleased to find Prestige Care. I am so thankful for the daily help they provide me with care. My carers come in three times a day, wash and dress me and make my food - they always do it with a smile. The office is helpful and always sorts my calls if I have
an appointment I need to go to. Overall, a very good company.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review, and we are so pleased you have found our agency and thankful for the care and support with your care. I am pleased our office is always there to help you as we do try to be as flexible as we can to meet our client's needs. Thank you once again.


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Review from M D (Granddaughter of Client) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been receiving care since just after Christmas and I can honestly say the carers have been amazing. Nothing is too much trouble and they make her smile. It makes my life easier knowing she is being looked after by a great team.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and I am so pleased that you find the team amazing and that nothing is too much trouble. Thank you again.


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Review from Karen W (Daughter of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care have been wonderful. They stepped in with care for my mother knowing that it would only be temporary as we are trying to getting her into a care home. The carers are all very friendly and helpful.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and we are so happy we could help until your mum gets moved into the care home which is right for her. Thank you again.


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Review from Louise T (Daughter of Client) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives excellent care from Prestige Care the carers are lovely and can never do enough to help her. It has given us, as a family, peace of mind knowing that she is well cared for and she really enjoys their daily visits.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you very much for your lovely review and we are so pleased that your mum and your family are happy with the care you receive, this is what we aim for.


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Review from Patricia D (Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care over the past few months. The carers are very competent and very friendly. I have enjoyed seeing familiar faces and look forward to chatting with my carers as they deal with my needs. My carers are very encouraging as my health and mobility gradually improves. The managers
keep contact by email and have been helpful in dealing with any requests.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review and I am so happy the carers fully support you in your progress and that you are receiving excellent care, it is great to hear.


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Review from Marjorie M (Client) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the members of staff are pleasant and very helpful. They are very easy to talk to. Telephoning is easy, and the staff listen and are helpful.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review Marjorie, so pleased you are happy with our service overall and find it easy to call us. Thank you again.


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Prestige Care & Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Prestige Care & Support Ltd is calculated as follows: ( (85 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Care & Support Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Natasha

Natasha Talbot

Job Title: Registered Manager/Owner

Joined: 2014

I have always had secretarial/PA experience, working in Accountants and Property companies. When I left to have a family I felt I needed time for myself and decided to try care work. I absolutely loved visiting people in their own homes, providing them with care and support and a lovely chat. It was all made worthwhile to see the smiles on my client's faces.


I have been working in care for over 10 years in both a Domiciliary and a Care Home. I have a real passion for delivering first-class care to the clients we have and our main aim is to assist our clients to live an independent life in their own homes with our staff's support.


I have gained my NVQ Level 5 in Health and Social Care and am always striving to learn more about the Health & Social care sector.


Working as a carer is not an easy job, it is very emotionally and physically demanding but we have a lovely group of superheroes working for us and very much valued and appreciated. We are a care agency that really does care.


Frequently Asked Questions about Prestige Care & Support Ltd

What Type of Services does Prestige Care & Support Ltd offer?

Prestige Care & Support Ltd offers Home Care.

How many Carers does Prestige Care & Support Ltd employ?

Prestige Care & Support Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Care & Support Ltd to verify any information. View our terms and conditions. Prestige Care & Support Ltd has an Enhanced Service – more info.