Prestige Care & Support Ltd

1 Brentwood Road, Romford RM1 2HA
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9.9 50 Reviews
  • Prestige Care & Support Ltd, Romford
Prestige Care & Support Ltd are a care agency that cover the London Boroughs of Havering and Barking & Dagenham. They assist their clients to stay in their own homes for as long as they can and give their clients the choices, respect and dignity throughout all services. The carers are fully trained and skilled in providing care tailored to the needs of older people and adults with dementia.

The service has built up a strong local reputation and gains many clients through word-of-mouth, benefitting from a natural ability to care for others in a friendly and compassionate manner. Prestige Care & Support works closely with their clients and their families to ensure all clients stay as independent as they can and living with their home comforts.

A range of funding options are available and all care workers have relevant qualifications and experience.

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Care Provided by Prestige Care & Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Prestige Care & Support Ltd
  • Person in charge
  • Natasha Talbot (Manager)

Funding & Fees Guide for Prestige Care & Support Ltd

  • Prices

  • £20 per hour

Prestige Care & Support Ltd Reviews (50)

Total of 50, showing 41-50
9.9

Prestige Care & Support Ltd has a Review Score of 9.9 (9.875) out of 10, based on 16 reviews in the last 2 years. Over all time Prestige Care & Support Ltd has 50 reviews.

Overall Experience

  • 46
  • 4
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Date Published

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Review from Julie D (Client) assisted by family/friend published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was very pleased with the service- and some make you laugh.

Reply from Natasha Talbot at Prestige Care & Support Ltd

Hi Julie, Thank you for your review. I am pleased you like the service you receive and the carers make you laugh.


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Review from David D (Client) assisted by family/friend published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very helpful - always do whatever asked.
We like the earlier time for bedtime.

Reply from Natasha Talbot at Prestige Care & Support Ltd

Hi David, Thank you for your review. I am pleased you find the carers helpful and I will ensure your evening call remains at the early time that you currently have.


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Review from Norman D (Client) assisted by family/friend published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the carers a lot - they help me.

Reply from Natasha Talbot at Prestige Care & Support Ltd

Thank you for your review Norman and I am pleased you love all of your carers.


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Review from Rosalind H (Client) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable staff, always cheerful and willing to help in any way.

Reply from Natasha Talbot at Prestige Care & Support Ltd

Thank you so much for your lovely review, Rosalind. I am so pleased you are happy with all of our staff. Many thanks.


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Review from Florence S (Daughter of Client) assisted by family/friend published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that Mum was very apprehensive about having the help of a carer and did not want to lose her independence. The support and kindness that the carer always shows toward her is valued. They always laugh and share a joke. Mum looks forward to her visits. Thank you for putting my mind
at rest and the support that you give me.

Reply from Natasha Talbot at Prestige Care & Support Ltd

We are pleased you are happy with the service our carers provide to your Mum and that this gives you peace of mind.


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Review from A D (Client) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment I receive is very good. My lady is very good at her job and caring. Nothing is too much trouble. I am well pleased.

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Review from Iris T (Client) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the managers are really lovely. Also, the staff are very kind to me. I really am happy to be here with them.

Reply from Natasha Talbot at Prestige Care & Support Ltd

Hi Iris, I am so pleased you are happy with the care we provide and it is a pleasure to have you as one of our clients. Regards


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Review from Margaret C (Client) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers very kind and considerate and well trained in their duty of care! All sharing a good sense of humour which is great therapy! I can find no fault with this agency, all very organised and even management very 'hands on'!

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Review from Frances S (Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very satisfied with this agency.

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Review from Julia G (Daughter of Client) published on 30 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Prestige Care a couple of years ago when our Mother was diagnosed with dementia and we realized she needed help so she could stay in her own home. Their support, professional approach and real care has not wavered over the time. They have assessed and met every change and urgency
that has presented itself over time. I/we have enormous admiration, gratitude and most importantly trust for every member of the team. Thank you.

Reply from Natasha, Care Manager at Prestige Care & Support Ltd

Thank you for your lovely review Julia, Natasha care manager


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Prestige Care & Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Prestige Care & Support Ltd is calculated as follows: ( (85 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Care & Support Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

Natasha

Natasha Talbot

Job Title: Registered Manager/Owner

Joined: 2014

I have always had secretarial/PA experience, working in Accountants and Property companies. When I left to have a family I felt I needed time for myself and decided to try care work. I absolutely loved visiting people in their own homes, providing them with care and support and a lovely chat. It was all made worthwhile to see the smiles on my client's faces.


I have been working in care for over 10 years in both a Domiciliary and a Care Home. I have a real passion for delivering first-class care to the clients we have and our main aim is to assist our clients to live an independent life in their own homes with our staff's support.


I have gained my NVQ Level 5 in Health and Social Care and am always striving to learn more about the Health & Social care sector.


Working as a carer is not an easy job, it is very emotionally and physically demanding but we have a lovely group of superheroes working for us and very much valued and appreciated. We are a care agency that really does care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Care & Support Ltd to verify any information. View our terms and conditions. Prestige Care & Support Ltd has an Enhanced Service – more info.