Tamar Homecare

Building 1, Brooklands Office Campus, Budshead Road, Plymouth PL6 5XR
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8.2 3 Reviews
  • Tamar Homecare, Plymouth
Tamar Homecare is an award winning, independent provider of home care. Focusing on personalised support that looks to empower people and ensure the best quality of life.

Care packages are tailored to independence and choice; from enablement and companionship to personal care and medication support. They can be there for you.

They are proud to train all carers in-house and by their own team, allowing them to stay on the pulse of carers in the front line. To show for this, they won Best Homecare Provider at the LaingBuisson awards 2022.

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Care Provided by Tamar Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Tamar Care Services Southwest Ltd
  • Person in charge
  • Simon Crowther (Owner Nominated individual)

Funding & Fees Guide for Tamar Homecare

  • Prices

  • £26.00 per hour

  • For private clients.

Tamar Homecare Reviews (3)

8.2

Tamar Homecare has a Review Score of 8.2 (8.235) out of 10, based on 3 reviews in the last 2 years. Over all time Tamar Homecare has 3 reviews.

Overall Experience

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Review from J L (Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always cheerful and put up with my husband's bad jokes. It's nice that we have mostly the same 4 or 5 carers each week, as he does like his routine. They take the time to talk to him as they are completing his personal care, which is good as otherwise it's mostly just myself that chats
to him.

Reply from Kelly Radford, Registered Manager at Tamar Homecare

Thank you so much for sharing your thoughts on our care services. We're delighted to hear that our carers bring a spark of joy to you and your husband's day. We look forward to our continued journey with you and your husband, hopefully sharing many more laughs along the way.


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Review from P A (Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything fine and going well. Timing of visits are good. Prefer regular carers, but not always possible. Good to be able to chat and build relationships with the carers.

Reply from Kelly Radford, Registered Manager at Tamar Homecare

Thank you so much for taking the time to share your experience with us. We are pleased to hear that our service has been meeting your expectations.


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Review from J B (Client) published on 16 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody tries their best to ensure I have a good standard of care. There have been some frustrating things that happen from time to time, for example, there is a lack of consistency due to the high number of carers assigned to me. This is more prevalent when people are on holiday, which is understandable.
Overall, I am happy but I think care providers need to understand how it feels to be cared for by someone who lacks experience. Obviously, it’s a collaborative relationship in which I have responsibility towards how I’m cared for but as someone who has fatigue, it’s exhausting having to explain what needs to be done to new carers so often. However, it takes time to get used to being cared for so I am sure things will keep improving.

Reply from Kelly Radford, Registered Manager at Tamar Homecare

Thank you for taking the time to write a review about your experience with us.
We understand the concerns you've expressed regarding the lack of consistency due to the rotation of carers. We know how important it is to build a strong, familiar bond with caregivers, especially in a domiciliary setting. It is an issue we're continually working to improve upon where we can.
You have a significant role to play in shaping your care and we value your active participation. No doubt explaining your needs to new carers can be taxing, especially when dealing with fatigue. Your patience is appreciated however, as doing so helps to bolster the workforce; contributing to the learning process of new carers, enriching their skills, and ultimately enhancing the standard of care we can provide for others in the future.
We hope to make your future experiences with us even more satisfying and we wish you the best of health and happiness.


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Current Review Score: 8.2 (8.235)

Overview of Review Score

The Review Score of 8.2 (8.235) out of 10 for Tamar Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.235 for Tamar Homecare is calculated as follows: ( (6 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 17 Ratings = 4.235

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tamar Homecare is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (2)

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Sophie Green

Job Title: Registered Manager

Joined: 2024

Sophie has worked in care for 22 years and has an immense knowledge in domiciliary care.


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Rachel Richardson

Job Title: Deputy Manager

Joined: 2024

Rachel has worked in care for 30 years and has a wealth of knowledge in domiciliary care.


Frequently Asked Questions about Tamar Homecare

What Type of Services does Tamar Homecare offer?

Tamar Homecare offers Home Care.

How many Carers does Tamar Homecare employ?

Tamar Homecare employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tamar Homecare to verify any information. View our terms and conditions. Tamar Homecare has a Platinum Service – more info.