Cera - Rochdale (Premier Care)

1st Floor Suite 4, Bluepits Mill, Rochdale OL11 2YW
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1.1 5 Reviews
  • Cera - Rochdale (Premier Care), Rochdale
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Care Provided by Cera - Rochdale (Premier Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Faye Warren (Manager)
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Cera - Rochdale (Premier Care) Reviews (5)

1.1

Cera - Rochdale (Premier Care) has a Review Score of 1.1 (1.056) out of 10, based on 3 reviews in the last 2 years. Over all time Cera - Rochdale (Premier Care) has 5 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 5

Date Published

5
0
1
3
2

Review from S C (Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Firstly, my review is for the past 4 months, I can only choose one!.
I did not choose Cera care, my social worker did. This review is true, kept short as 1000 letters isn't much.
Since Cera care came to "care" for me as a physically and mentally disabled man aged 52.
On a daily basis I have;
Missed
meds, missed meals, missed prescribed build-up shakes, had my rubbish piled up outside my back door, now I cannot exit in case of an emergency. Twice my freezer has been unplugged even with a freezer do not unplug written in black marker on the plug.
My social worker has asked about the rubbish to be told that I am supposed to have done the rubbish pile!? I cannot, I am on crutches.
I have made complaints by email, no response to any.
I've asked carers to ask for someone to call me, but nobody has called me.
But I have had a large bill!. I shall be contesting at the small claims court; to claim damages for the rubbish to be cleared and pest control to come to get rid of the rats. It is disgusting. Yuk

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie R (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

No care provided to my dad at all. Carers go in then leave within minutes. The carer this evening sat in his car, went into Dad for two minutes then sat back in his car smoking a cigarette. A neighbour has gone in to give my dad a drink and some food. This neglect happens on every visit if there is
a visit. My dad is neglected by the so called carers on a daily basis. This company is a disgrace. If I could rate below 1 star I would give zero.

Reply from Cera Care, Cera Care Support at Cera - Rochdale (Premier Care)

Dear Julie, we are sorry to see that you have concerns over the quality of care given. This is of great concern to us and we are investigating fully internally, your complaint has been escalated to regional management, if you have any further information to assist us in this investigation or wish to discuss further, please contact us via hello@ceracare.co.uk


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Value for Money

Review from Maxine M (Daughter of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I don’t have a lot to say. Some careers are lovely, some are hopeless, helpless and careless. The office staff give you lip service and I totally agree with the other reviewer, it’s all about the money. Invoices are not sent in any order, they are not correct money-wise at times. They are always asking
you to set up a direct debit. No, that’s not happening till you get it right. I’ve had enough.

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Treated with Dignity

Value for Money

Review from Debra G (Niece of Client) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My overall view of this provider is negative. The call times are erratic and some of the care staff are not trained or do not have the skills required to support older people. The times of the calls are erratic and there is no consistency with staff or the times of the visits.
Staff are in and out
and the service gets worse after the lunchtime visits. The evenings are so inconsistent and on occasion don't happen at all and my relative does not get a meal.
There is no choice of male or female care staff and preferences of male or female requests are ignored.


The morning staffing is much better than the later calls and the consistency on occasions is more stable. I could not recommend this agency as the staffing and the response to complaints are poor.
Staff do not appear to follow the care plan either with the times allocated or with the support required. Again the morning support is better than the tea and evening support. Management do not call you back or apologise.


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Review from Norah S (Wife of Client) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Premier Care arrived at our house unannounced, having been sent to cover for another agency's holiday staff shortage. No PPE gloves on arrival in the middle of pandemic. Left blinds wide open during personal care. No sliding sheet used to transfer. Catheter bag trapped, no urine flow possible. Next
day male carer arrived and attempted personal care with no PPE mask on his face. When asked why he wasn't wearing mask he said he didn't need to. No respect for basic safety. No feedback from company when reported, no apology for neglect. They don't care as long as they are paid. Keep well away from them.

Reply from Response from Premier Care at Cera - Rochdale (Premier Care)

Premier Care stepped in to provide care at very short notice as the regular provider was short of staff. We are sorry that there was no time to let the client know before our carers arrived. One of the carers washed her hands on arrival before putting on gloves. The blinds were left open as it was a warm day and no-one could see in from outside. Premier Care dispute the allegations made and the regular provider is writing to the complainant in detail. The male carer in question states that he was wearing a face mask.


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Management

Treated with Dignity

Value for Money

Current Review Score: 1.1 (1.056)

Overview of Review Score

The Review Score of 1.1 (1.056) out of 10 for Cera - Rochdale (Premier Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.1 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.056 for Cera - Rochdale (Premier Care) is calculated as follows: ( (1 Poors x 2) + (17 Very Poors x 1) ) ÷ 18 Ratings = 1.056

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cera - Rochdale (Premier Care) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Cera - Rochdale (Premier Care)

What Type of Services does Cera - Rochdale (Premier Care) offer?

Cera - Rochdale (Premier Care) offers Home Care.

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