Valley Care Derbyshire

11 Vincent Works, Brough, Bradwell, Hope Valley S33 9HG
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9.5 5 Reviews
  • Valley Care Derbyshire, Hope Valley
Valley Care Derbyshire gives people living at home the opportunity to stay living in their own home independently for as long as possible.

Staff are professional and compassionate and offer care that is tailored to the individual.

They offer short and long-term support and work with people with physical, cognitive and mental health issues, following brain injuries, and long-term or life-limiting diagnoses like cancer and dementia.

Their goal is for the people they care for to live full lives and keep achieving their full potential.

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Care Provided by Valley Care Derbyshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Vicky Woolley (Registered Manager)

Funding & Fees Guide for Valley Care Derbyshire

  • Prices

  • Minimum hourly rates starting from £25.26

  • Additional BH rates apply. Please get in touch with us for larger packages of care as some discounts could be available.

Valley Care Derbyshire Reviews (5)

9.5

Valley Care Derbyshire has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Valley Care Derbyshire has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
5
5
5
0

Review from Lynne B (Wife of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband was a cancer sufferer. He fought the disease incredibly well for 4 years. However the last 6 months of his life things became very difficult. I had been looking after him myself but I found I could no longer cope. After a short stay in hospital my husband came home to a hospital bed
in our front room. He had chosen to die at home, and this was only made possible by the incredibly staff from Valley Care. They would call 4 times a day to help with my husband's needs. They were so professional, treated my husband with the upmost respect and dignity. Nothing was too trouble for them , they came out in all weather's to get to us. They always had a smile on their faces and I could hear them laughing and joking with my husband on good days, and holding his hand and comforting him on bad days. It wasn't just my husband they lent a shoulder to cry on but me as well when things got really tough. Even in death my husband was treated with the upmost respect. Highly recommend this wonderful company.

Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire

Thankyou. No words can express how it feels to loose someone so special. The girls all loved the time they spent getting to know your husband and the laughs that were shared, he truly was a magnificent man.


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Review from T S (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend this company enough, the level of care that they show people is amazing.
They always make time for a chat and actually listen when you speak to them.
They are always there if you need them for anything.

Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire

Thankyou, it is always our aim to treat each client as an individual and the girls always ensure that every client is treated with the care and respect that they deserve.


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Review from Kym B (Granddaughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls used to go into apply cream to my grandads legs and put on his stockings. He absolutely loved having them all he says he had such a laugh with them and they made him feel at ease and reassured that everything was OK. He has since had his other hip done and now his 2 weeks of care has finished
he is going back to valley care again in the next couple of weeks.
His words" lovely girls".

Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire

Thankyou, the girls loved the time they spent with your Grandad. I will pass on your compliments to all the staff and we look forward to having him back in the near future.


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Review from Liz M (Daughter of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank a particular staff member and her team enough and without them my mum wouldn't have been discharged from hospital so quickly and to be honest we would have struggled to give her the care she needed during her recovery.
My mum broke her hip and my step father had just come out of hospital
after being a kidney donor to my brother in law so to have Valley care come in within 48 hours of asking them was a game changer.
The staff who came in were amazing, cheerful, singing and nothing was too much trouble. My mum was stressed and worried and the team immediately put her mind at ease. Their care was amazing and my family and I will always be grateful for them.

Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire

Thank you so much for your kind review, our staff loved the time they spent with your Mum. I will pass on your lovely comments to them all.


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Review from April T (Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Valley Care have been coming for 3 years now and day one have been fantastic! Simply can't fault them at all, all incredibly caring individuals, always there if I need them, can't imagine my life without them now.

Reply from Vicky Woolley, Registered Manager at Valley Care Derbyshire

Thank you so much for your lovely comment, it means so much to hear your positive feedback about our amazing staff.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Valley Care Derbyshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Valley Care Derbyshire is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Valley Care Derbyshire is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (3)

Victoria

Victoria Woolley

Job Title: Registered Manager

Joined: 2020

Vicky joined the Valley Care team in 2020 as a care worker, Vicky worked evenings and weekends around being a busy mum to twin girls. Vicky quickly realised her passion for supporting individuals to live Safely and as independent as possible in their own homes. Vicky then progressed onto care coordinator, a role responsible for coordinating the care and support for our clients and ensuring our care team have all the resources to support people effectively. Vicky thrived in this role and recently took on the role of Registered manager. Vicky manages the office team of 3 care coordinators and assessors. You will often see Vicky out working with the care team getting to know all our clients.


Kirsty

Kirsty Bradbury

Job Title: Care Coordinator - High Peak

Joined: 2012

Kirsty has been part of the Valley Care team since 2012, Kirsty Joined when Valley Care was a very new agency and has seen it grow over the years. For many years Kirsty was a care and support worker and loves nothing more than the interaction with our clients. Kirsty is a very warm and bubbly member of the team and goes above and beyond to care for her clients and her team of carers. Kirsty coordinates care all across the High Peak.


Maisie

Maisie Swann

Job Title: Assessor

Joined: 2020

Maisie has been part of the Valley Care team since 2020. Maisie works as an Assessor going out, meeting new clients and creating person centred care plans for the care team to follow. Along side her assessor role Maisie likes to be out caring for our clients across all of our areas. Maisie has an infectious personality and a great sense of humour!


Frequently Asked Questions about Valley Care Derbyshire

What Type of Services does Valley Care Derbyshire offer?

Valley Care Derbyshire offers Home Care.

How many Carers does Valley Care Derbyshire employ?

Valley Care Derbyshire employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valley Care Derbyshire to verify any information. View our terms and conditions. Valley Care Derbyshire has a Platinum Service – more info.