Lifetime Home Care Ltd

Unit 1-3, Compass Court, Westthorpe Fields Road, Killamars, Sheffield S21 1TW
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39 Reviews
  • Lifetime Home Care Ltd, Sheffield
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Care Provided by Lifetime Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lifetime Home Care Ltd
  • Person in charge
  • Cheryl Thorne (Registered Manager)
Are you the Owner/Manager of Lifetime Home Care Ltd? View your Advertising Options

Lifetime Home Care Ltd Reviews (39)

Total of 39, showing 1-20

Over all time Lifetime Home Care Ltd has 39 reviews.

Overall Experience

  • 27
  • 11
  • 0
  • 0
  • 1

Date Published

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Review from S C (Granddaughter of Client) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company is not professional at all. A care company has a duty of care to all their clients regardless of their needs. Some of the carers that cared for my grandad were amazing although some would come in and say “what does your sling go on”. My grandad would reply I don’t know, so then the carers
would put it on anyway and say “let’s hope for the best”. This is disgusting then when my nannan called the office about this the reply was “if you don’t like it you know what to do”. This is disgusting and I will be reporting this company to the CQC. Also stopped my grandad's care with no notice and caused high anxieties and worries for my family. Would not recommend their service at all.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

We are sorry to hear that you feel this way. To clear up a few of your concerns, 7 days' notice was served to the local authority which was done due to a lack of carers in your Grandfathers area and in line with the signed service agreement. We actually extended it to 14 days to support your grandfather at the social service's request which they terminated early. Nobody at our office has said "if you don't like it you know what to do" this is simply not true. We have delivered care for your Grandfather for many years and did not take terminating his care lightly, we can't comment on the "let's hope for the best" comment you made but based on the fact all other things you have pointed out are incorrect I will not respond to this. Please note all information and the actual facts regarding your comments are submitted to CQC including the Termination records given.


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Review from Karen H (Daughter of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers really cared and that's so refreshing. My dad passed away at Christmas after being looked after at home by lovely carers; so patient, so kind. My dad loved singing and they made every effort to sing along with him and lift his spirits as his health and mobility spiralled downwards. I saw
the care and concern on their faces and with their actions. They made his last few months so much more bearable and pleasant and mine too. A lovely team.
Thank you.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you so much for your kind words. I know that the team truly thought a lot of your dad. I shall be sure to pass on your comments.
Kind Regards,
Cheryl,
Registered Manager.


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Review from J J (Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am completely satisfied with the service I receive, so at present have no complaints.

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Review from Davina R (Daughter of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very comfortable with her carers. They take very good care of her personal needs, and are always very chatty, and even though my mum can't speak they always involve her in conversations. This often makes her laugh which we enjoy watching.

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Review from Julie K (Friend of Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the level of care, politeness and respect given from all staff.
All carers are pleasant and are happy to help in whatever situation.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you so much for your lovely review.


It is wonderful to hear nice reviews and know that we are doing a good job.


I shall be sure to pass on your review to the care team.


Kind Regards
Cheryl


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Review from Nigel S (Nephew of Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company, friendly service.
Do not alter.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you so much for this lovely comment.
I love hearing how well we are all doing as a community care provider.


I shall be sure to pass your comments on the entire care team.
Kind Regards
Cheryl


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Review from Jessie T (Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with all my carers.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you for your lovely comment.
It is so nice to hear that we are doing a fantastic job.
I shall be sure to pass on your comments to the care team.
Kind Regards, Cheryl.


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Review from Wendy C (Friend of Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive. They are a very caring team. I don't know what to expect when they said I had to have carers coming in to help me with my personal care, but I didn't need to worry about them. I am very glad with the team I am with. I say a big thank you to them all in this pandemic.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you so much.
It is so nice when we can reassure people that not every care company is bad.
We pride ourselves on high standards.


I shall be sure to pass on your kind comments to the care team.
Kind Regards
Cheryl


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Review from Lynn W (Client) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the team of girls I have that care for me. They do the jobs that are asked of them perfectly and are a credit to your company. I have already recommended your company to a friend of mine who is looking into changing over to you. Please keep up the good work. Thank you for your
excellent service.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you so much for your lovely review.
I shall be sure to pass on your compliments to the care team.
Many Thanks
Cheryl


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Review from Joyce B (Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since needing help I find that Lifetime Home Care Ltd has met my needs with carers of a good standard, efficient and respond well to my needs and arriving very well to the times selected by me. Always cheerful on arrival and often time to chat for a few minutes. I can recommend the agency.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you so much for your lovely review.


We shall be certain to pass this on to your care team


Kind Regards
Cheryl


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Review from J S (Sister-in-law of Client) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother-in-law seems happy with the care he receives which is only making a microwave dinner, toast for breakfast and a sandwich at teatime, along with a cup of tea. They also administer his tablets with water. However, I would appreciate them more if they would take more notice of the things I ask
them to do. I have even put notes on the wall and not all of the carers take notice of them. Apart from that everything seems fine.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you for your review. We are pleased to hear that on the whole, we are getting things right. I do believe since this card was submitted we have dealt with the issues of the notes to carers, however, we shall stay in contact with you to see that this improvement continues.
Kind Regards,
C Thorne


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Review from S D (Power of Attorney of Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional throughout from initial contact to getting care in place. Knowledgeable staff, caring, and understanding of the situation. The carers are very warm and friendly and diligent in their care. Would recommend it without hesitation.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you for your wonderful review. We are always extremely delighted when we hear that we are doing so well and our efforts to maintain high standards are recognised.


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Review from J J (Daughter of Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lifetime Home Care Ltd look after both my parents with care and a smile. Nothing is too much trouble and they can be relied upon. I would highly recommend them to anyone needing care in their own home.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you for your incredibly kind review.
We are over the moon with how our care has been delivered to your parents.
Our carers will be delighted to know that their efforts have not gone unnoticed.
Kind regards,
C Thorne.


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Review from D C (Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. Can recommend it.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you for taking the time to give us a review.
We shall be sure to let the carers know they are doing a cracking job.
Kind regards,
C Thorne.


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Review from S F (Client) assisted by family/friend published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my regular carers. I like to stick with my regular carers because of my strokes and like things to be familiar and have a routine. I don't like change but I understand that sometimes things change.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you for your review.
We do truly value what all our customers and their families think.
I understand what you are saying and respect that it is much better when you have continuation. We have now done full recruitment and you will now have set carers. On occasion, due to sickness and holidays, we would need to use a different carer, but even this carer would be selected knowing that they have met you before and understand how to support you. Thank you for taking the time to let us know this issue though, as we can only ever improve by working on where we are going wrong.
Kind regards,
C Thorne.


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Review from T P (Son of Client) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has the best care that anybody could wish for as nothing is too much for them.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you for your kind review.


It is so wonderful to hear we are all doing so well and getting your care needs right.


We shall be sure to pass this compliment on to your care team.


Kind regards,
C Thorne.


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Review from A G (Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the help I receive from carers is very much appreciated. They do a wonderful job.

Reply from Cheryl Thorne, Manager at Lifetime Home Care Ltd

Thank you for you review A G. It is so nice for our entire team to read that they are doing so well.
We truly appreciate you taking the time to give us your review.
Kind Regards


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Review from Derrick R (Son of Client) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff looking after my mother are always patient, respectful, pleasant and do all that is asked and required. Timekeeping is very good. The staff in the office is always available to talk, listen to changing care, night sits, holiday cover. Excellent care. No hesitation in recommending to future
customers.

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you so very much for your wonderful review. It is always wonderful to receive a glowing review, as it shows the efforts we make are meeting people's needs and wants. Thank you from all at Lifetime Home Care :)


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Review from H M (Wife of Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been having care from Lifetime Home Care for the past four years. We have found the company very helpful and always ready to listen and act on any of our needs.
My husband has double handle care and the carers have been very good and respectful.

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you very much for the review. It is helpful to us to understand how we are doing in the community and your scores help us to identify areas we can further improve; thank you!


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Review from Jeffrey M (Client) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service!

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about Lifetime Home Care Ltd

What Type of Services does Lifetime Home Care Ltd offer?

Lifetime Home Care Ltd offers Home Care.

How many Carers does Lifetime Home Care Ltd employ?

Lifetime Home Care Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lifetime Home Care Ltd to verify any information. View our terms and conditions. Lifetime Home Care Ltd has a Basic Service – more info.