Review from P S (Wife of Client) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience

Efficient introduction to services.
Carers all provided an excellent care package, polite and friendly.

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you for your kind words. To get such positive feedback is very gratifying and validates all that we do.

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Review from I H (Daughter of Client) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

Totally reliable, flexible and professional. Staff always thoughtful and caring. This service has allowed my mum to stay safely in her own home for much longer.

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you for all of your kind words. We continue to strive to be the best and your feedback shows that we continue to provide high standards of care. Thank you from all at Lifetime Home Care.

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Review from Charles R (Son of Client) published on 20 December 2018
Submitted via Website • Report

Overall Experience

I can only say how grateful we are for the care given to my Dad by the team, the understanding and care given to us as a family was outstanding, your team that came to see my Dad were great and always cheerful a big thank you to them.

Reply from Daryl Annable at Lifetime Home Care Ltd

We are very grateful for your kind words and thank you for the opportunity to work with your family. It has been a pleasure to support you all!

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Review from Joan B (Client) assisted by family/friend published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience

More than happy with the staff that come, especially the regular ones. Always cheerful and treated with care and respect.

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you for your feedback, it is greatly appreciated.

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Review from M S (Daughter of Client) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience

Lifetime Home Care do an excellent job for my Mother. They have 'caring' carers who are a pleasure to have calling. Very punctual and thorough! We changed from the council recommended care team as we needed reliable carer's and lifetime home care have excelled in this.

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you for your review. i will have one of my team contact you to discuss how we might improve our delivery of service to you.
Thanks again.

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Review from Peter M (Client) assisted by family/friend published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience

We have used Lifetime to care for my husband since January 2015. We have found the company excellent to deal with. The carers we have had during this period have been excellent in their overall care of him and the dignity they show to him and myself. We would always recommend Lifetime to anyone.

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you so very much for your very kind review, I know that the carers enjoy working with you and your family and that they strive to ensure the highest level of care is delivered every day. Thanks again.

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Review from D B (Husband of Client) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

Generally completely satisfactory.

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you very much, your comments and feedback are greatly appreciated by all at Lifetime Home Care

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Review from Lesley S (Wife of Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience

The care we received from Lifetime Home Care Ltd was always kind, always caring and always discreet. Nothing was too much trouble. They listened to our worries and concerns and responded back to their supervisors with any problems we had. They recorded everything daily so that the next carer visiting

was fully aware of our concerns and the progress of their patient.

This agency has amazing staff, always on time, always patient and always polite and well dressed. If we ever need help again they would be our first port of call. As Tina Turner sang, "Simply the best, better than all the rest".

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you very much for your very kind comments which are greatly appreciated by all the staff at Lifetime Home Care and to know that you are receiving “Simply the Best” care and service that we always strive for.

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Review from Roger H (Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

Overall - professional, caring and dedicated staff. Always a smile and friendly greeting, nothing is ever too much trouble. On occasion, humour prevails.

From day one the service provided has been excellent.

I quote, "we are here to help" and they certainly do. Have recommended to others.

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you very much for your kind comments which is always greatly appreciated by all the staff at Lifetime Home Care and as you already know we are always here to help.

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Review from D H (Daughter of Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

Lifetime Home Care have proved invaluable to us as they provide a wonderful and caring service looking after my Mum. The staff are friendly and yet professional and are always caring whilst treating her with dignity in her old age. I trust them and would highly recommend them. The office staff are always

helpful and friendly as well.

Reply from Daryl Annable at Lifetime Home Care Ltd

Many Thanks for your very kind words which are appreciated by all at Lifetime Home Care, always great to hear comments like these, again Many Thanks for your lovely feedback.

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Review from Colin D (Husband of Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

I have found the service completely dedicated by all who have cared for my Wife, not only at a professional level but also in their familiar, friendly attitude to her on their visit. Altogether an excellent service at all times.

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you very much from all of us at Lifetime Home Care, it means a great deal to us when we receive comments like this. Many Thanks for your wonderful feedback.

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Review from Ray G (Client) assisted by family/friend published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

I cannot praise the girls enough for their patience, care, commitment and dedication to their work. The carers come in to assist me four times per day. They wash, dress and move me from bed to chair and chair to bed, they give me my medication, assist me with the toilet, always ask if there is anything

else I need. They are thorough and very professional. My care couldn't be any better.

Reply from Daryl Annable at Lifetime Home Care Ltd

Thank you very much for your very kind comments which are greatly appreciated by all at Lifetime Home Care and know that you are receiving the service you deserve.

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Review from Fiona B (Daughter of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience

Since mum has been a client of Lifetime Homecare we have seen an improvement in her general health although living with Dementia. Nothing is too much trouble whether it is administering eye drops to rubbing her legs and shoulders with cream on a daily basis. I am always advised of any concerns the carers

have during their visits and this can be from running out of a particular type of food to running out of ointment. Two staff, in particular, take the time to sit with my mum even though the conversation can be a little confused at times and it is evident from what I have witnessed that Dementia training is paramount.
I visit my mum on a daily basis and it is so important that I get to know the carers as well. They are all very warm and friendly and it is lovely to see my mum very content after being hospitalised for almost 6 months of 2017.

Reply from Daryl Annable, Registered Manager at Lifetime Home Care Ltd

Thank you so very much for your validation of our work. It is extremely gratifying to hear that our care workers make such a difference to peoples lives; they make us very proud indeed.

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Review from Roger G (Son of Client) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience

We have required care at home for our 91-year-old mother with dementia/Alzheimer's. After using other agencies unsatisfactorily, the switch to Lifetime Home Care Ltd was the best thing that could have happened. From day one, the caring professional management team have created a caring, professional

carers team who are totally trustworthy. The client can be difficult at times, but Lifetime Home Care Ltd has managed all situations sensitively and successfully.

Their introduction of a 'befriender' 2x3 hours per week has added so much quality to mum's life. The family can relax knowing that the Lifetime Home Care Ltd team are reliably caring for our mother/grandmother. Carer arrived in July to find mum had fallen. The carer dealt with everything (ambulance, contacting family and neighbours etc.) calmly and professionally to ensure the best outcome for all - especially mother - staying with her until admission to hospital. Faultless care - can heartily recommend.

Reply from Daryl Annable, Manager at Lifetime Home Care Ltd

Thank you for your very kind review. It never ceases to amaze me how many of our customers have come to us after receiving a very poor service. We are more than happy to show you how care should look.

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Review from John and Patricia M (Husband of Client) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience

The four carers we have are excellent. They are excellent in every way. We wish and hope management give them more praise for the hard work they provide.

Reply from Daryl Annable, Registered Manager at Lifetime Home Care Ltd

Thank you for your review. I am very gratified that you think so highly of our care workers. We always pass on customer praise as and when it is received.
Just to reasure you, we take every opportunity to praise our care workers whenever praise is due.

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Review from Kim (Daughter of Client) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience

Lifetime Home Care has been a lifesaver, not only for my father but to me as well. Caring for someone with complex health needs along with dementia is a challenge! Lifetime has been with me and my father every step of the way. Their carers really do care, they go over and above every day, always with

a smile on their faces. The office staff and coordinators have supported me with gaining a top quality care plan in place. I can't thank them enough for their support. I would recommend them without hesitation.

Reply from Daryl Annable, Registered Manager at Lifetime Home Care Ltd

Thank you very much from all of us at Lifetime Home Care. It means a great deal to us when we receive feedback like this. Thanks again.

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Review from Henry L (Client) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience

No complaints.
Management and staff are all excellent.

Reply from Daryl Annable, Registered Manager at Lifetime Home Care Ltd

Thank you very much, your comments are greatly appreciated by all at Lifetime Home Care.

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Review from C H (Daughter of Client) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience

I was very pleased with Lifetime Home Care. I found all the carers kind, helpful and professional, a couple of the carers were outstanding and nothing was too much trouble for them. I shall miss them.

Reply from Daryl Annable, Registered Manager at Lifetime Home Care Ltd

Thank you very much for your very kind review. It is and always will be our intent to provide the highest standard of care possible.

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Review from Tim J (Son of Client) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience

The carers have been marvellous with my mother, I can give nothing but praise.

Reply from Daryl Annable, Manager at Lifetime Home Care Ltd

Grateful thanks for this wonderful review. It is our pleasure to support you and your family.

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Lifetime Home Care Ltd

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