Fees Vary depending on the service but as an average guide £34.50 per hour and Live in care from £1800 per week.
Dependent on service. Please call for more information
Home Instead (Rugby) has a Review Score of 9.9 (9.949) out of 10, based on 26 reviews in the last 2 years. Over all time Home Instead (Rugby) has 95 reviews.
Review from Rebecca D (Daughter of Client) published on 7 February 2025
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Review from M W (Son of Client) published on 3 February 2025
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Review from Julia P (Daughter of Client) published on 3 February 2025
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Review from Y H (Daughter of Client) published on 3 February 2025
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Review from Stephen F (Son of Client) published on 22 January 2025
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Review from Lis G (Daughter of Client) published on 17 January 2025
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Review from Jane B (Daughter of Client) published on 17 January 2025
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Review from N B (Daughter of Client) published on 17 January 2025
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Review from H W (Son of Client) published on 17 January 2025
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Review from Allison D (Daughter-in-law of Client) published on 17 January 2025
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Review from Jane C (Daughter of Client) published on 17 January 2025
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Review from M S (Daughter of Client) published on 26 July 2024
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Review from A G (Daughter of Client) published on 19 July 2024
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Reply from Sarah Slater, Owner at Home Instead (Rugby)
Thank you for your feedback. While I typically don't respond to reviews, I feel it's important to address your concerns regarding our staff. As a professional company, we pride ourselves on treating all our employees equally and with respect. Your mother's preference for specific care professionals has presented challenges, and we strive to accommodate everyone's needs without discrimination. We hope for your understanding and appreciate your feedback.
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Review from Helen C (Daughter of Client) published on 19 December 2023
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Treated with Dignity
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Review from Raymond H (Son of Client) published on 14 December 2023
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Treated with Dignity
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Review from Gary S (Son of Client) published on 12 December 2023
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Review from Joan G (Wife of Client) published on 11 December 2023
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Review from Gary K (Son of Client) published on 8 December 2023
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Review from Rachel H (Daughter of Client) published on 7 December 2023
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Review from S H (Daughter of Client) published on 6 July 2023
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The Review Score of 9.9 (9.949) out of 10 for Home Instead (Rugby) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.949 for Home Instead (Rugby) is calculated as follows: ( (148 Excellents x 5) + (8 Goods x 4) ) ÷ 156 Ratings = 4.949
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Rugby) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2019
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Job Title: Managing Director
Joined: 2014
"The very proud owner of Home Instead Rugby. I am very passionate about our clients receiving a high quality of care and companionship within the Rugby and Lutterworth area."
Throughout her working life, Sarah has held various positions in different sectors. From Burgers bars to care homes and went on to join the British Army in the Medical Corps.
She spent several years in retail management and then took some time off with her children and ventured into child care and fostering. She mainly cared for children with disabilities and challenging behaviour.
In Christmas 2012 Sarah stumbled across Home Instead and was offered a position with the office in Market Harborough as a Client Coordinator. She vowed never to take a job in care again as her earlier experience was not very nice. However, Home Instead helped her to realise that care can be high quality and bespoke.
"The personalised care that is offered ensures we make a genuine difference to our service users and their families and for the first time ever I enjoyed going to work" Sarah commented.
In November 2013 Sarah lost her mother at only 52 years old through her battle with cancer. This made her look at her life and she decided she really wanted to make a difference. She took the leap to buy her own Home Instead Office. It is a job that she thoroughly enjoys and she has no regrets.
In her spare time, Sarah likes to spend time with her family. She has two grown-up boys.
She enjoys socialising with friends, travelling, going out for meals and a nice glass of red wine.
Job Title: Care Manager
Joined: 2018
I have been working in the care sector since 2015 and joined Home Instead in August 2018 as a Care Professional. I joined the office team shortly after as the Training Coordinator and was then promoted to Assistant Care Manager. I now lead the client team as Head of Client Experience.
With over 20 years of personal experience with both my parents requiring different levels of care and support. My Dad suffered a severe head injury when I was 13 and she watched his recovery over the following years. my Mum was then diagnosed with Multiple Sclerosis when I was 18 and it progressed rapidly. I quickly decided my passion was to make a difference for people requiring care at home and have never regretted it.
While my children were small I attended university and left with a Level 5 Diploma in Health Care. I live in Rugby with my two grown-up children and crazy Labrador who keep me busy outside of work.
I love spending time with my family and socialising with friends.
Job Title: Head of Care Professional Experience
Joined: 2019
Tamara started with Home Instead in March 2019 as a Care Professional. She was promoted to Senior Care Professional and has transferred into the role of Care Professional Experience Coordinator.
Within her role, she supports Care Professionals with completing care certificates, competencies and supervisions. She also has a keen interest in the welfare of our staff and has recently completed a mental health awareness course to improve the wellness of our Care Professionals.
In the future, Tamara would like to set up a drop-in coffee morning where our Care Professionals can come and have a chat or seek some advice if needed.
Tamara started in the care sector about 19 years ago when she worked with children and young adults with autism and challenging behaviour. Since then she has worked in many care settings including care homes, hospital wards and mental health units. She has a Level 5 Diploma in health care.
Tamara is passionate about care and loves how every day is different within her role.
Out of work, she has a passion for all things history related in particular the Vikings and Tudors. She studied history at University where she gained her degree in 2012.
Tamara loves animals and has recently started fostering rescue cats, getting them ready to go to their forever homes.
Job Title: Marketing & Recruitment Manager
Joined: 2021
I combine my passion for care with my skills in sales and customer service, marketing, and consulting to find and retain the best Care Professional's for our clients. With over 12 years of experience in these fields, I know how to reach and engage potential applicants, assess their suitability and fit, and onboard them smoothly and efficiently.
I also use digital marketing and social media to promote our brand, showcase our impact, and generate leads within the Rugby, Lutterworth, and Daventry areas. I love being part of a team that makes a difference in people's lives every day.
Job Title: Live in Field Supervisor
Joined: 2018
Live in Field Supervisor
Hayley joined Home Instead in June 2018 as a Care Professional, she was promoted to Senior Care Professional and recently took on the role of Field Supervisor for Live Care.
Her role is to look after and support the live-in staff members and our clients that are currently having 24/7 care in their own homes. She works alongside the office team to create live-in care plans and any of their changes whilst also ensuring smooth swap overs when staff have time off.
Her background is in the airline industry working for twelve years both on the ground and in the air, she was a supervisor and trainer and gained a vast amount of experience, especially in first aid and how to remain professional in difficult & challenging situations.
Hayley went on to work in care in Cambridge for three years whilst her daughter was just starting school. Hayley's mom was diagnosed with cancer and she then moved to the Midlands to take over her mom's care. Hayley dedicated herself and her time to the care of both her parents and sadly Hayley's mum passed away in 2011 aged 57, she continued to look after her dad and mother-in-law after the passing of her mom.
Hayley lives in Rugby with her husband Paul and her crazy boxer dog who adores everyone!
She loves to go Ceroc dancing, and when the weather is good she heads off with her husband to the coast in their campervan or to the music festivals.
Hayley joined the Home Instead team with the idea of giving people the opportunity and the ability to remain at home whilst they aged and assisting people to allow them the dignity that we all deserve during our Journey. Hayley became a part of the team and has never looked back.
Job Title: Training coordinator
Joined: 2019
I joined the team in August 2019 as Training Coordinator.
I have worked in the care field for over 30 years and initially started working as a Care Professional to fit around my three daughters.
Throughout my career, I have been a hands-on carer both residential and community-based, a senior carer, a branch manager and both branch and regional trainer.
Amongst the qualifications, I have achieved is an NVQ 4 health/social care, PTTLS Level 3, A1 Assessors and V1 Verifiers.
I am very passionate about being able to support people to remain in their own homes and enjoy my role as Training Co-ordinator with the Home Instead Senior Care Rugby team supporting both the office and field-based teams.
When I am not working I enjoy spending time with my family and friends socialising.
Job Title: Care Supervisor
Joined: 2019
Alison supports the Care Professionals in carrying out support visits and the office by completing the competencies and Care Certificates. This ensures that our Care Pro's and Clients are receiving the best possible care.
Job Title: Recruitment and Retention Coordinator
Joined: 2020
Amy joined Home Instead in February 2020 as the Recruitment and Retention Coordinator, her main duties are recruiting the Care Professionals who visit all of our lovely clients.
Her background is in Customer Service and her studies are in Art and Illustration. Amy was encouraged to join Home Instead by her mum who is part of the team in the Wimbledon franchise, Amy's mom told her about the Home Instead ethics and their dedication to their clients and Care Professionals and this made me very excited to join the company.
Amy Lives in Rugby and in her spare time, I enjoy practising portraiture of people's beloved pets, taking her Labrador on walkies with her husband, spending time with my family and listening to music.
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