Home Instead (Rugby)

Snapethorpe House, Rugby Road, Lutterworth LE17 4HN
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9.9 95 Reviews
  • Home Instead (Rugby), Lutterworth
At Home Instead Rugby, the dedicated and friendly team of Care Professionals provides a wide range of bespoke services tailored to meet your needs in the comfort of your own home.

They are committed to delivering person-centred care that addresses the unique needs of each client, helping individuals overcome daily challenges, recover from illness or injury, and manage complex health requirements.

The rigorous recruitment process ensures that they select only the most compassionate and skilled professionals. They invest in extensive training to foster relationships built on trust, respect, and dignity, ensuring you receive the highest quality of care.

Care Provided by Home Instead (Rugby)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Slater (Managing Director)

Funding & Fees Guide for Home Instead (Rugby)

  • Prices
  • Fees Vary depending on the service but as an average guide £34.50 per hour and Live in care from £1800 per week.


  • Dependent on service. Please call for more information


Total of 95, showing 1-20
9.9

Home Instead (Rugby) has a Review Score of 9.9 (9.949) out of 10, based on 26 reviews in the last 2 years. Over all time Home Instead (Rugby) has 95 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead visit my mum twice a day. They not only keep her company for a couple of hours, they try to ensure she maintains some of the activities she loves by taking her out to charity shops and antique fairs and for regular visits to cafes. They treat my mum with respect and even though she can
be quite awkward as a result of her dementia they're always calm and patient without patronising her and keep a sense of humour at all times. In addition, they do a great job with my mum's 5-year-old Labrador - as well as ensuring he's fed at his usual time, they've taught him new tricks and often play ball with him in the garden. He's so excited when they arrive it's a joy to watch. They are 100% reliable and keep the clients well informed via the app adding photos when appropriate. I have no hesitation in recommending them.

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Overall Experience  Overall Experience 5.0 out of 5

Quality, friendly staff who support Mum and Dad well. The service you offer them gives us peace of mind that they are receiving the professional care and support they need. Excellent communication with my brother and I. Thank you to management and staff for the genuine care you offer, you should be
proud.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead Rugby team have been caring for both my father first for years and now my mother. The care providers are all brilliant and genuinely care about the clients and their jobs. They go above and beyond for my mum and have been really thoughtful. The communication between them and myself is fantastic
and I feel I have their eyes and ears on the situation when I can't be there as I live too far away. We have a great relationship with all the team which gives me and my mum peace of mind. The office staff are also fantastic and it's a very efficient operation. There is an app which I can review daily which is also super easy and good to read. All in all, I feel that Mum is cared for and I am supported so couldn't ask for more.

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Overall Experience  Overall Experience 5.0 out of 5

Initially, my mum was a bit dubious about having carers, but very quickly she was reassured by their caring and thoughtful attitude. They are always on time and use initiative and common sense to help my mum (92) live independently in her home. My mum has two carers and they have built a fantastic relationship
with her and are always respectful. I would highly recommend Home Instead as they really do provide a valuable service that gives reassurance and support to people so they can continue living in their homes.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent communication from carers and the staff in the office. I can't speak highly enough of the ladies who visit mum. They are angels. I would highly recommended them to anyone considering a care option.

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Overall Experience  Overall Experience 5.0 out of 5

Following a service review in December I have been impressed by the team's good response to the suggestions I made for meeting the increasing needs of mum especially with regard to personal care and hygiene. One member of staff in particular especially deserves a medal for her enthusiasm and dedication.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all members of the Home Instead Team. My mum returned home following a stay in hospital and convalescence in a care home. An initial assessment ensured everything was in place for the transfer home. The care plan was based on a realistic assessment of support and need that was
well documented and clear. It is reassuring and helpful that the Birdie app provides me detailed reports at various times of the day. The Care Pro is very experienced and professional. She has worked hard to establish a positive relationship with Mum and the rest of the family. I am sure that her care and support has contributed to Mum's gradual recovery and helped her to rebuild her confidence and independence. A great thing about Home Instead is that it offers a consistent and flexible service that responds to the client's needs.

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Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team who help with mum and dads care are really wonderful, reliable, responsive, respectful and relational. They go out of their way to contribute to my parents happiness comfort and well being. I can't praise them highly enough.

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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the on going care given to my parents, especially as they are live a distance away from me.
The electronic notes provided after each visit are helpful in keeping me updated on my parents wellbeing.
Carers go above and beyond what is expected of them.
I would highly recommend
Home Instead.

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Overall Experience  Overall Experience 5.0 out of 5

On my mother-in- laws package we have 3 regular carers. They have all built really positive relationships with her. They come promptly and look after her with respect and dignity. She really values their support and it has helped us too. Thank you for all your support.

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Overall Experience  Overall Experience 5.0 out of 5

Although the date suggests I'm reviewing January, I'd like to write a general review of the care my mum has received over the 6-7 years she has been with Home Instead.
As a family we cannot praise the company highly enough. All the care pros are very kind and caring and mum loves all of the girls!
The office staff are always helpful and try to support mum in any way they can.
Over the last couple of years mum has had a couple of health issues which the care pros are always willing to help out with or provide care at a minute notice in some cases. In a recent problem the visiting doctor praised the carer who was with mum, as providing an excellent service.

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Overall Experience  Overall Experience 5.0 out of 5

Since having Home Instead in with helping my mum I have noticed such a difference in her.
She looks forward to the visits of these lovely ladies who help her, get her up showered, and change.
They make her bed and Put in her washing.
Get her breakfast and mug of tea Glass of water.
Make her a lunch.
They
have a great approach for care and go above and beyond.
They also help with odd jobs.
Mum has said how wonderful they all are.
The difference in my mum is amazing.
She's happier knowing she has the help.
Always on time chatty and helpful.
I recommend Home Instead Rugby to anyone.

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Overall Experience  Overall Experience 5.0 out of 5

Very professional and experienced staff, our experience has been very good, they have taken so much stress away from our family and have been 100% reliable. The only reason for giving only four stars to staff is due to my mother's issues with some of the staff members, not mine.

Reply from Sarah Slater, Owner at Home Instead (Rugby)

Thank you for your feedback. While I typically don't respond to reviews, I feel it's important to address your concerns regarding our staff. As a professional company, we pride ourselves on treating all our employees equally and with respect. Your mother's preference for specific care professionals has presented challenges, and we strive to accommodate everyone's needs without discrimination. We hope for your understanding and appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing support for our dad twice a day for over a year and the overall experience has been outstanding.
Communication between the team is excellent - nothing is missed and they always notify the family if they have a concern. It feels like we work as a team together. We know
Dad is being looked after when we cannot be there and he likes the 3 caregivers he has. They are very reliable and the level of care given is excellent.
We wouldn’t hesitate to recommend them.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have transformed both my mom's and my own life journey. All their staff are kind, caring, respectful and diligent.
Although they are healthcare professionals they integrate into being part of our family. I cannot thank them enough for the help and care they provide to us. All care should
be delivered in this way.

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Overall Experience  Overall Experience 5.0 out of 5

Such and amazing experience from day one. Great management team who are dedicated and involved. The care team were amazing and well-matched. Nothing was too much trouble for them and they all went above and beyond.
I would recommend Home Instead in a heartbeat.

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Overall Experience  Overall Experience 5.0 out of 5

Every carer that came to my husband could not be faulted in any way. They soon all became part of the family. They also showed great care for myself. We had carers for 3 years.

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Overall Experience  Overall Experience 5.0 out of 5

The support my 91-year-old father-in-law received from the team at Home Instead was outstanding. They were all an absolute credit to the care profession. I would not hesitate to recommend or use them again.

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Overall Experience  Overall Experience 5.0 out of 5

In our view, Home Instead were the best, their care provision could not be faulted.
The carers were gentle and empathic and were carefully matched to suit the individual needs of my mum.
They were always prompt in their times and gave Mum the time she needed. They helped Mum manage her medical needs
and always advised the family if they noticed anything that we hadn't noticed. When the carer visited my mum in hospital in her last month, my mum wrote in her book that her lovely carer had visited her, when family couldn't.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Rugby) cared for Mum for over three years before she moved into residential care. I can't praise the service they provide highly enough, mums caregivers and the office staff were without exception kind, caring and professional. The care team became mums friends not just carriers, and every
member of staff went above and beyond to help her stay in her own home as long as possible. I wouldn't hesitate to recommend Home Instead (Rugby) to anyone looking for home care for a loved one – 10/10!

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Home Instead (Rugby) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Home Instead (Rugby) is calculated as follows: ( (148 Excellents x 5) + (8 Goods x 4) ) ÷ 156 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rugby) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Outstanding
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (8)

Sarah

Sarah Slater

Job Title: Managing Director

Joined: 2014

"The very proud owner of Home Instead Rugby. I am very passionate about our clients receiving a high quality of care and companionship within the Rugby and Lutterworth area."


Throughout her working life, Sarah has held various positions in different sectors. From Burgers bars to care homes and went on to join the British Army in the Medical Corps.


She spent several years in retail management and then took some time off with her children and ventured into child care and fostering. She mainly cared for children with disabilities and challenging behaviour.


In Christmas 2012 Sarah stumbled across Home Instead and was offered a position with the office in Market Harborough as a Client Coordinator. She vowed never to take a job in care again as her earlier experience was not very nice. However, Home Instead helped her to realise that care can be high quality and bespoke.


"The personalised care that is offered ensures we make a genuine difference to our service users and their families and for the first time ever I enjoyed going to work" Sarah commented.


In November 2013 Sarah lost her mother at only 52 years old through her battle with cancer. This made her look at her life and she decided she really wanted to make a difference. She took the leap to buy her own Home Instead Office. It is a job that she thoroughly enjoys and she has no regrets.


In her spare time, Sarah likes to spend time with her family. She has two grown-up boys.


She enjoys socialising with friends, travelling, going out for meals and a nice glass of red wine.


Jane

Jane Hughes

Job Title: Care Manager

Joined: 2018

I have been working in the care sector since 2015 and joined Home Instead in August 2018 as a Care Professional. I joined the office team shortly after as the Training Coordinator and was then promoted to Assistant Care Manager. I now lead the client team as Head of Client Experience.


With over 20 years of personal experience with both my parents requiring different levels of care and support. My Dad suffered a severe head injury when I was 13 and she watched his recovery over the following years. my Mum was then diagnosed with Multiple Sclerosis when I was 18 and it progressed rapidly. I quickly decided my passion was to make a difference for people requiring care at home and have never regretted it.


While my children were small I attended university and left with a Level 5 Diploma in Health Care. I live in Rugby with my two grown-up children and crazy Labrador who keep me busy outside of work.


I love spending time with my family and socialising with friends.


Tamara

Tamara Hunter

Job Title: Head of Care Professional Experience

Joined: 2019

Tamara started with Home Instead in March 2019 as a Care Professional. She was promoted to Senior Care Professional and has transferred into the role of Care Professional Experience Coordinator.


Within her role, she supports Care Professionals with completing care certificates, competencies and supervisions. She also has a keen interest in the welfare of our staff and has recently completed a mental health awareness course to improve the wellness of our Care Professionals.


In the future, Tamara would like to set up a drop-in coffee morning where our Care Professionals can come and have a chat or seek some advice if needed.


Tamara started in the care sector about 19 years ago when she worked with children and young adults with autism and challenging behaviour. Since then she has worked in many care settings including care homes, hospital wards and mental health units. She has a Level 5 Diploma in health care.


Tamara is passionate about care and loves how every day is different within her role.


Out of work, she has a passion for all things history related in particular the Vikings and Tudors. She studied history at University where she gained her degree in 2012.


Tamara loves animals and has recently started fostering rescue cats, getting them ready to go to their forever homes.


Shona

Shona Hughes

Job Title: Marketing & Recruitment Manager

Joined: 2021

I combine my passion for care with my skills in sales and customer service, marketing, and consulting to find and retain the best Care Professional's for our clients. With over 12 years of experience in these fields, I know how to reach and engage potential applicants, assess their suitability and fit, and onboard them smoothly and efficiently.


I also use digital marketing and social media to promote our brand, showcase our impact, and generate leads within the Rugby, Lutterworth, and Daventry areas. I love being part of a team that makes a difference in people's lives every day.


Hayley

Hayley Hartshorne

Job Title: Live in Field Supervisor

Joined: 2018

Live in Field Supervisor


Hayley joined Home Instead in June 2018 as a Care Professional, she was promoted to Senior Care Professional and recently took on the role of Field Supervisor for Live Care.


Her role is to look after and support the live-in staff members and our clients that are currently having 24/7 care in their own homes. She works alongside the office team to create live-in care plans and any of their changes whilst also ensuring smooth swap overs when staff have time off.


Her background is in the airline industry working for twelve years both on the ground and in the air, she was a supervisor and trainer and gained a vast amount of experience, especially in first aid and how to remain professional in difficult & challenging situations.


Hayley went on to work in care in Cambridge for three years whilst her daughter was just starting school. Hayley's mom was diagnosed with cancer and she then moved to the Midlands to take over her mom's care. Hayley dedicated herself and her time to the care of both her parents and sadly Hayley's mum passed away in 2011 aged 57, she continued to look after her dad and mother-in-law after the passing of her mom.


Hayley lives in Rugby with her husband Paul and her crazy boxer dog who adores everyone!


She loves to go Ceroc dancing, and when the weather is good she heads off with her husband to the coast in their campervan or to the music festivals.


Hayley joined the Home Instead team with the idea of giving people the opportunity and the ability to remain at home whilst they aged and assisting people to allow them the dignity that we all deserve during our Journey. Hayley became a part of the team and has never looked back.


Angela

Angela Smith

Job Title: Training coordinator

Joined: 2019

I joined the team in August 2019 as Training Coordinator.


I have worked in the care field for over 30 years and initially started working as a Care Professional to fit around my three daughters.


Throughout my career, I have been a hands-on carer both residential and community-based, a senior carer, a branch manager and both branch and regional trainer.


Amongst the qualifications, I have achieved is an NVQ 4 health/social care, PTTLS Level 3, A1 Assessors and V1 Verifiers.


I am very passionate about being able to support people to remain in their own homes and enjoy my role as Training Co-ordinator with the Home Instead Senior Care Rugby team supporting both the office and field-based teams.


When I am not working I enjoy spending time with my family and friends socialising.


Alison

Alison Naylor

Job Title: Care Supervisor

Joined: 2019

Alison supports the Care Professionals in carrying out support visits and the office by completing the competencies and Care Certificates. This ensures that our Care Pro's and Clients are receiving the best possible care.


Amy

Amy Hollis

Job Title: Recruitment and Retention Coordinator

Joined: 2020

Amy joined Home Instead in February 2020 as the Recruitment and Retention Coordinator, her main duties are recruiting the Care Professionals who visit all of our lovely clients.


Her background is in Customer Service and her studies are in Art and Illustration. Amy was encouraged to join Home Instead by her mum who is part of the team in the Wimbledon franchise, Amy's mom told her about the Home Instead ethics and their dedication to their clients and Care Professionals and this made me very excited to join the company.


Amy Lives in Rugby and in her spare time, I enjoy practising portraiture of people's beloved pets, taking her Labrador on walkies with her husband, spending time with my family and listening to music.


Frequently Asked Questions about Home Instead (Rugby)

What Type of Services does Home Instead (Rugby) offer?

Home Instead (Rugby) offers Home Care.

How many Carers does Home Instead (Rugby) employ?

Home Instead (Rugby) employs 80 carers.