SureCare (Birmingham)

50 High Street, Erdington, Birmingham B23 6RH
Submit a Review
10 Reviews
  • SureCare (Birmingham), Birmingham
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to PBL Care Ltd
PBL Care Ltd
10
Member Logo
Home Care Providers belonging to High-End Health Care UK Ltd
High-End Health Care UK Ltd
8.0
Member Logo
Home Care Providers belonging to Empowering U Care (Walsall & Wolverhampton)
Empowering U Care (Walsall & Wolverhampton)
Show SureCare (Birmingham) on the Map

Care Provided by SureCare (Birmingham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sandra Luton (Registered Manager)

Funding & Fees Guide for SureCare (Birmingham)

  • Prices

  • Fees are to be discussed directly with the client upon enquiry but rates are competitive.
Are you the Owner/Manager of SureCare (Birmingham)? View your Advertising Options

SureCare (Birmingham) Reviews (10)

Over all time SureCare (Birmingham) has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
  • 0
  • 0

Date Published

10
0
0
0
10

Review from M C (Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been with home care for about 18 months now. Mom has three calls a day. Carers are friendly, respectful and caring. Mom looks forward to her visits.
There is the odd occasion that a call cannot be covered, but I am always called, and something is worked out.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for using our services. It is unprecedented during Covid outbreaks that certain measures are put into place to ensure continuity of care. We are so pleased that your Mum looks forward to seeing the girls that visit her, and we thank you for putting your trust in our services.
We hope to continue to exceed expectations, and your feedback will be passed on to the staff.
Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracy P (Daughter of Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy with her carers. This company have been providing care for around 12 months now. I too, am very happy and find them kind, considerate and caring with the way they treat my mum, and this is very reassuring for me.
If needed, I am able to speak to the managers, who will always respond
to me quickly and sort things out. They too have gone the extra mile to help me when circumstances have needed more than the day-to-day care due to Mum being ill. I feel they are there for me to speak to for support.
I would recommend SureCare to others.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for putting your faith and trust into the care workers who visit; I will be sure to pass over your kind words to the staff that visit your Mum.
We are extremely grateful for your feedback and are continually looking for ways to improve our service for the benefit of all our clients and their advocates.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P D (Son of Client) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the service has been excellent. In particular, the staff are thorough in keeping my mother clean. They take the trouble to advise me on points to use, so I can take action. If anything needs to be pointed out to staff, they listen and take it on board. My mother has moderate dementia,
and the staff handle the difficult situations that arise very well. I would recommend the company to other clients.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for taking the time to review our services. It is great to hear how our staff handle any situations that may arise, and that is supporting not only your Mum but offering you support also.
We are always looking at ways in which we can approve our services, and your feedback will be passed on to the staff that visit. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley D (Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, my experince as a service user has been a very positive one. Their duties vary according to my daily needs and they look after me very well, both physically and help when I have difficult days - depression. I have had an occasional change of carers who have also been competent and efficient,
but it's nice to be looked after by the ladies who are aware of your needs and requirements. Overall, I am looked after well by my girls.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for your kind words. We treat the emotional needs of our clients just as important as their physical needs.
We are grateful for your feedback and will pass your words on to all our staff and look at ways to improve our service, even more, to ensure that we are providing the highest quality care possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Melissa N (Granddaughter of Client) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was so happy with the care he received. The staff were wonderful. They treated him with the utmost dignity and respect and this was reflected in him, as he was happy and content. A great management team and are family say a big thank you for all the great work that you do.

Reply from Daniel Awunor, Director at SureCare (Birmingham)

We are really pleased that you are happy with the service we have provided. It has been a testing time for the nation, but we are glad that we were able to focus on his quality of life. Your granddad was a lovely man, all of our staff loved interacting with him, and he will be sadly missed. Thank you for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C B (Client) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care I have been given.
Very pleasant carers!

Reply from Daniel Awunor, Director at SureCare (Birmingham)

Thank you for your kind words. At SureCare, we strive to ensure that all who use our service are treated with the highest quality of care that we can provide. We are happy that you are satisfied with our service, and long may it continue.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stacey H (Great-Niece of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare (Birmingham) cared for my great aunt whilst the pandemic was in full force, and I have to say, I have never been happier with the service received.
My great aunt only had home carers for 5 months, before she moved into a hospice to see out her final days, but the care workers that attend were
so attentive and compassionate to her needs.


The office was great in arranging last-minute cover for when a family member had to isolate so could not stay overnight, and they were always professional in their approach to my aunt. They made her feel comfortable and safe in the knowledge that they were here to help.


I will admit, it was a little hard at first due to all the PPE they have to wear, so my aunt was unable to recognise who was who, but once she familiarised their voices and gestures, she settled well and even had a few favourites.


Thank you from all of the family, and I would defo recommend this company to anyone looking for an at ease provider who actively includes family!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan C (Daughter of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare looked after my mom for the past 7 years with compassion and dignity they became friends always on time nothing was too much trouble. I can't praise them enough for the care they gave my mom even in her final days. Thank you what a great team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanna S (Granddaughter of Client) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare have been caring for my nan now for a while, they have always ensured that she has kept her independence and dignity and the carers have always been like true friends to her. Suffering with many medical problems, my nan hasn't got full mobility so without the carers at SureCare I don't know
what we would do at the times we cannot be there!

Reply from Daniel Awunor at SureCare (Birmingham)

Thank you for your kind words, here at SureCare We aim to go above and beyond for our service users. Your grandmother is a bright soul and the carers love to visit her. I am happy that we are delivering a service you are pleased with.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Natalie B (Granddaughter of Client) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend this care company to anyone. They go above and beyond for my grandmother. Their carers are all very well trained and caring. Always on time, always prepared and always ready to help. Definite 5* service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 24 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about SureCare (Birmingham)

What Type of Services does SureCare (Birmingham) offer?

SureCare (Birmingham) offers Home Care.

How many Carers does SureCare (Birmingham) employ?

SureCare (Birmingham) employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Birmingham) to verify any information. View our terms and conditions. SureCare (Birmingham) has a Basic Service – more info.