Review from Mike G (Son of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience

TLC Home Care Solutions have been carers for my 96-year-old mother since her discharge from a spell in hospital almost two years ago. Our family cannot speak too highly of the service they offer. The carers are exemplary. Nothing is too much trouble and they have become her friends with Mum looking

forward to their morning visits. They are caring, empathic, professional and punctual. During covid, precautions were and are, followed to the letter. Highly recommended.

Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your positive feedback. It is an absolute pleasure to support her.

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Review from Dave H (Son of Client) published on 8 November 2021
Submitted via Website • Report

Overall Experience

TLC Home Care Solutions provided a carer for my Mum (96) and Dad (95) at their home in Bexley. The service was incredibly valuable as it allowed them to stay in their own home, which was very important to them. Dad's initial reluctance to reach out for help was soon replaced by looking forward to the

carer's visit. TLC provided a huge sense of relief to the rest of the family, as we knew that everyday there was someone going in to check on a fiercely independent couple. Without that care, it would not have been possible for Mum and Dad to have stayed at home. All the staff that we met at TLC were incredibly caring and their experience in dealing with elderly people's reactions to care were invaluable to us. I can thoroughly recommend the company in every aspect that we experienced.

Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you so much for your positive feedback. It is great to know we make a difference to an absolutely wonderful couple. A real pleasure to visit.

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Review from Linda C (Daughter of Client) published on 28 September 2021
Submitted via Website • Report

Overall Experience

We used TLC Home Care Solutions for several months to ensure our Mother, who has Dementia, had a hot meal and had taken her daily medication. Our Mother was very reluctant to have a stranger in her home and at times this must have been challenging for the carers. Our Mother enjoyed chatting over a cuppa

and eventually even let the Carer do a spot of housework. The Manager was excellent and kept us informed of any concerns. The App is a brilliant tool. The Carer completes an online report of their visit. This is also monitored by the Manager, who will report any concerns. Our Mother has now moved into a Care Home to receive the constant care she now requires due to her confusion and advancing Dementia. We were very happy with the service and employees of this company and would definitely recommend them.

Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your positive feedback which I have shared with the team and is also valuable in supporting others when looking for a provider. We wish your Mother all the very best in her new home a lovely lady, a pleasure to have met.

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Review from Judy P (Niece of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience

This care company have been absolutely amazing in the way they look after and care for my ninety-three-year-old aunt. I live over one hundred and fifty miles away, and TLC Home Care Solutions Ltd have taken away any worries and concerns that I had about my aunt being on her own in her flat. She has

three visits a day, seven days a week, fifty-two weeks a year. Extra visits have been provided for shopping and cleaning. They support her with everything. They obviously enjoy their work as they are all so cheerful, friendly and my aunt now sees them as her family. She looks forward to them coming and really enjoys their visits. They know her so well even to the point of spotting when a water infection might be on the horizon. My aunt's electricity all went off one evening recently, and the care manager stepped in and contacted the relevant people and had the situation sorted out immediately. Their sole concern is the safety, welfare and happiness of my aunt. This company is the best care provider I have known, and our family are very grateful.

Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for the positive feedback; supporting your Aunt is an absolute pleasure, such a wonderful lady.

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Review from Judith W (Daughter of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience

The manager's support has been excellent, she was not keen at first to accept extra help, but the manager was able to reassure her that her carers would help her in any way she wanted, even if sometimes it's just a chat and a cuppa.
And what a difference this help has made - her carer is so kind and

knowledgeable!
She built up a good rapport with her extremely quickly!
Plus she has had some brilliant ideas to help with her particular needs.
Thank you!

Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for the feedback. We are so pleased the service and support are going well, and the visits have been such a success.

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Review from Rosalyn M (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience

TLC have been attending to the care of my parents for several years now providing support, companionship and general light housework. Both of them being in their nineties have been very appreciative of the respect and kindness shown to them and have looked forward to their weekly visit.
Since my mother

passed away recently, my father has been suffering from ongoing health problems, and he has really appreciated the support given to him and a friendly face to listen to him and give him practical advice. I would personally like to thank this agency for the care they have shown to my parents, it has been comfort to know they have been so well cared for and have alerted me with any concerns they have about them.

Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your feedback... Mum is still very much missed, a lovely lady. We wish Dad and all your family the very best.

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Review from Kate B (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience

TLC provided increasing levels of support to my father over the last four years, and especially, since November 2020 when he has become increasingly confused. The only reason for finishing the contract is that Dad now requires 24-hour care, which TLC are unable to provide.
I really appreciated the

advice and help given to me as well as my father, and wish TLC had been around when my mother was alive, as I think they would have made her last years more pleasant for all three of us.

Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your lovely feedback. Supporting your father over the past four years has been a real pleasure. We will miss you both very much and wish you all the very best.

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Review from Liz H (Daughter of Client) published on 7 January 2021
Submitted via Website • Report

Overall Experience

We moved to TLC after having a few issues with another company and I only wish I had known about them sooner! The owner is hands-on and came to meet Mum and me at very short notice. She gave me several suggestions for things that would help make Mum's life easier and then provided a lovely daily carer

for Mum - somebody who Mum respected and liked. This company are extremely well organised - both providing me with a weekly timetable of visit times and efficiently using an app called Birdie. The owner looks at all the Birdie updates and calls me if there is anything that she thinks I should know. Impressive! This is certainly a company that actually cares about their clients and puts their safety and welfare first. Thank you.

Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Really appreciate the positive feedback I will share with the team as well thank you.

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Review from Gillian L (Daughter of Client) published on 7 January 2021
Submitted via Website • Report

Overall Experience

This company has been giving excellent care to my mother now for about 2 years. We have experienced care provided by the council and it was not satisfactory. From the initial introduction, ongoing communication through what has been a difficult time for the care sector, the standard of care has been

exemplary. The kindness offered and the high standard of care is something we are so grateful for. We have been able to access both foot care, hairdressers which is not easy when housebound. I would recommend this company to others. But as a small company, I know they will only accept new clients if they can manage to offer the same good service. It about cares not money. Isn’t that what we all want for our loved ones.

Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you so much for your lovely feedback, much appreciated for not only the team but other prospective clients

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Review from Jean C (Daughter of Client) published on 28 May 2020
Submitted via Website • Report

Overall Experience

TLC Home Care Solutions looked after my mum for a couple of years. They were always kind and treated her so well. I could not have chosen better people. Would greatly recommend. Mum has passed away now, but I am so pleased that she had the very best care at the end of her life.

Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for the lovely feedback, absolute pleasure, fondly remembered. A wonderful lady a privilege to know and support.

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Review from Keith B (Son of Client) published on 5 February 2020
Submitted via Website • Report

Overall Experience

TLC looked after my mother when her NHS arranged Reablement period finished. The company who provided care during that period were poor and I was uncertain about how a private company would perform, but TLC was a huge improvement. The carers who looked after mum were excellent, taking a genuine interest

in my mother, made many invaluable suggestions on how I could help her better. The owner is also hands-on and involved closely with her clients. We would have really struggled without her help over the past nine months and I can't thank them enough. I would happily recommend TLC to anyone looking for a company which takes a real interest in their clients.

Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you for your feedback supporting Mum has been a real pleasure, such a lovely lady.

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Review from Lily U (Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

I cannot express how much I appreciated the great care and support I received from the carers, and also their cheerful and friendly manner shown to me. It meant a great deal to me.
It was an excellent service and I cannot speak highly enough of it.

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Review from David H (Son of Client) published on 31 May 2019
Submitted via Website • Report

Overall Experience

The TLC carers were exceptional in caring for my mother. They were always on time, very patient with her dementia and very kind towards her.
The agency manager always informed me if she had any concerns about my mother's health and wellbeing. She went above and beyond what she needed to do.
I'm very

happy to recommend TLC and all the staff to anyone looking for a professional care agency.

Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you so much for your lovely comments, wishing your Mother and yourself all the best.

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Review from Elaine L (Daughter of Client) published on 15 April 2019
Submitted via Website • Report

Overall Experience

My family and I are very appreciative of the care TLC are delivering to my father. TLC assessed his needs and put a suitable, personalised care package in place within days of us getting in touch. Recently bereaved, my Dad has received both emotional support and practical help during his visits. We

highly recommend TLC for delivering caring, reliable, flexible, tailored care.

Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you for your lovely positive feedback supporting Dad has been a pleasure.

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Review from Jean S (Client) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

After enquiring about assistance the help was in place so quickly and efficiently. As I was in a lot of pain prior to an operation that was exactly what I needed.
My carer helped me with personal care to wash and dress and also prepared me with something to eat and drink and leaving me with a flask

of drink. She was always very pleasant and here at the same time. All in all a good experience at a time of need.

Reply from Carolyn James at TLC Home Care Solutions Ltd

A pleasure to support, so pleased you are now back on your feet.

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Review from Patricia A (Daughter of Client) published on 4 March 2019
Submitted via Website • Report

Overall Experience

I am happy to recommend TLC Home Care Solutions, whose care for my 92-year-old parents over the past months has been excellent. My parents trust their carer and look forward to her visits. It is essential that I have confidence in whoever is caring for my parents in their own home, which I am pleased

to say I have.

Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you for your positive feedback.

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Review from B H (Daughter of Client) published on 28 January 2019
Submitted via Website • Report

Overall Experience

After many poor experiences with other agencies, Mum was allocated to TLC. From day one the company was professional, contacting us before discharge from hospital to understanding Mums requirements.
Over the past 12 months, we always found the carers friendly, respectful and pleasant. They understood

Mums needs (and her funny ways) and arrived within the allocated time slot.
Unfortunately, Mum is now in a Care Home and misses her carers and the support they gave her.
I would definitely recommend TLC - They put the care back into caring.

Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you for the positive feedback, lovely comments which I am sure others will find helpful... We all miss Mum, however, wish you both all the best and hope she settles well in her new home.

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Review from Rita M (Daughter of Client) published on 21 December 2018
Submitted via Website • Report

Overall Experience

Excellent care and support given at every visit. Very sympathetic and understanding manager and carers. Flexible if extra help required.

Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you for your positive feedback, our pleasure.

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Review from Valerie R (Daughter of Client) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience

My mother was a very independent 91-year-old living alone with a spell in hospital. On returning home, she needed carers to assist her three times per day. I employed TLC Home Care Solutions Ltd and I couldn't have found a more professional, caring team. All the staff are genuinely lovely and deal with

my mother's daily needs with dignity and respect. They tailor her care to her personal needs whilst allowing her to improve her independence. She looks forward to their visits and nothing is too much trouble. TLC Home Care Solutions Ltd is what I imagined but didn't know it really existed. It does!

Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you for your positive feedback, supporting Mum is a real pleasure.

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Review from A S (Wife of Client) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

We are extremely happy with the service provided by TLC. The carers are very friendly and my husband is very happy as they talk to him about music and the TV. The house is always left very tidy and I am very happy to leave my husband in their care. Also, TLC are very helpful in an emergency such as

when I had to go to hospital early one morning and they looked after him until I returned.

Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you for your review an absolute pleasure supporting you both.

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TLC Home Care Solutions Ltd

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Funding & Fees Guide for TLC Home Care Solutions Ltd