TLC Home Care Solutions Ltd

24 Wellington Parade, Blackfen Road, Sidcup DA15 9NB
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9.9 50 Reviews
  • TLC Home Care Solutions Ltd, Sidcup
TLC Home Care Solutions is a provider of home care to the residents of Sidcup, Bexley and surrounding areas.

Its aim is to give a caring, quality service that is tailored to individual clients' needs.

Whatever your care and support needs, whether it is for yourself or for a loved one, get in touch with the team for a friendly chat.

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Care Provided by TLC Home Care Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • TLC Home Care Solutions Ltd
  • Person in charge
  • Carolyn James (Owner)

Funding & Fees Guide for TLC Home Care Solutions Ltd

  • Prices

  • From £24.95 per hour

  • On request

TLC Home Care Solutions Ltd Reviews (50)

Total of 50, showing 41-50
9.9

TLC Home Care Solutions Ltd has a Review Score of 9.9 (9.878) out of 10, based on 15 reviews in the last 2 years. Over all time TLC Home Care Solutions Ltd has 50 reviews.

Overall Experience

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Review from M R (Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care and support from TLC Solutions for two years now and have always been impressed by the good quality of care given to me.
The carers are well trained, considerate, reliable and friendly.
The owner of the business has a very hands-on approach, supporting the carers and the
client and I have no doubts about recommending them.

Reply from Carolyn James, Owner/Manager at TLC Home Care Solutions Ltd

Thank you for your lovely feedback, absolute pleasure.


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Review from Sharon T (Daughter of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has been excellent. The staff are friendly and respectful. My mother is kept well informed regarding the schedule and any changes that arise due to unexpected circumstances. The management is efficient while offering a truly personal service. It is most reassuring to know the day
to day support for my mother is in good hands.

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Review from Janice C (Daughter of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC has been providing a care service for my mother since May 2017 - initially four times a day but now three times a day. I have been very impressed with the quality of care. My mother's care plan has been carefully considered to reflect her wishes but also to cater for her needs. My mother is encouraged
to be as independent as possible. She now refers to the carers as though friends.
The agency has been flexible in accommodating some changes of times when my mother goes to church and carers have also escorted her to appointments.
The manager is very approachable. She takes a personal interest to ensure the care is individually tailored and as well as contacting my mother regularly also keeps me informed and seeks my views when appropriate.
The care provided has given us peace of mind. This has been crucial given that I (and my sister) both live a distance away.
I work as a social worker in Social Care and I know this is a 'gold dust' service.

Reply from Carolyn James, Manager/Owner at TLC Home Care Solutions Ltd

Thank you for your review, we really appreciate your kind support. Supporting Mum is an absolute pleasure.


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Review from Gillian C (Client) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency has enabled me to stay in my own home. I live by myself and my two daughters live at some distance. I can easily contact the owner on the phone who is always pleasant. We have regular meetings to discuss progress and future possibilities. She sends me a roster to inform me of times I can
expect carers and who is due to come. The carers are always kindly and friendly and take a helpful interest in my activities.
We can discuss any concerns that I may have. Before leaving they always ask me if I need anything else.
The owner always accompanies any new carer to introduce her and explain their duties. The carers write in a book what they have done so that the next carer knows any needs. For example, if one puts the washing machine on the next one hangs it up! They are happy to do any special tasks such as taking down Christmas decorations. I really enjoy their company and can thoroughly recommend the service.

Reply from Carolyn James, Manager/Owner at TLC Home Care Solutions Ltd

Thank you for your positive feedback and helpful comments that others may find useful, always our pleasure.


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Review from Stella D (Daughter of Client) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and her team have been outstanding. I am overwhelmed at how caring, kind and gentle every member of the team is with Mum. Thank you all so much.

Reply from Carolyn James, Manager at TLC Home Care Solutions Ltd

Thank you for your positive feedback. It’s a pleasure supporting a wonderful lady and kind and supportive family.


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Review from Andrew M (Son of Client) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away in December 2017. I cannot thank the team at TLC Home Care Solutions enough. They supported us through his final days and after. They were kind, considerate and gave my father respect at all times despite his deteriorating condition. I would not hesitate to recommend them and if
anyone is looking for care for themselves or a relative I would even go as far to say I don't think you would find better care and attention from anyone else!

Reply from Carolyn James, Manager/Owner at TLC Home Care Solutions Ltd

Thank you for your lovely comments, it has been an absolute pleasure to have met your father and supported such a wonderful family.


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Review from Lynda B (Daughter-in-law of Client) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service a carer goes in every day to my mum who is 95 the carer checks on her and if there's anything wrong contacts us immediately which is a great help not only for my mum's welfare but my peace of mind.
Many thanks to the Manager.

Reply from Carolyn James, Manager/Owner at TLC Home Care Solutions Ltd

Thank you for your feedback - our pleasure.


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Review from Gillian A (Daughter of Client) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend the owner and her staff enough. Not only have they looked after my mum well but they have provided advice and guidance which has been very useful. My mum was recently ill whilst I was away and the agency went out of their way to look after her, contacting her doctor and even staying
overnight to make sure she was ok. This was a huge weight off my mind. Thank you for all your help.

Reply from Carolyn James, Registered Manager at TLC Home Care Solutions Ltd

Thank you, Gill, for your kind words, an absolute pleasure. Wishing you and your mum all the best.


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Review from Fiona M (Daughter-in-law of Client) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care service. The carers go that extra mile ALL the time. Friendly, adaptable, approachable, the list could go on. Couldn't recommend them enough. Having switched to TLC Home Care Solutions after experiencing not so good care elsewhere my only regret is we didn't find them sooner!

Reply from Carolyn James, Registered Manager at TLC Home Care Solutions Ltd

Thank you for your lovely feedback, it's our pleasure.


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Review from Mary G (Friend of Client) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC Home Care are by far a most compassionate, caring and very professional company. Someone is always available to speak to I would recommend to everyone with total peace of mind. Excellent service totally reliable.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for TLC Home Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for TLC Home Care Solutions Ltd is calculated as follows: ( (80 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 90 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TLC Home Care Solutions Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (10)

Carolyn

Carolyn James

Job Title: Buisness owner/Registered Manager

Joined: 2014

Carolyn formed TLC homecare solutions in 2014
She is qualified with a Level 5 diploma in Health and Social care and has over 30 years experience in the industry.
Carolyn currently employs 16 members of staff and has a growing client base.
Carolyn's ethos is be the difference you want to see, along with a person centered approach which is at the heart of the business and adopted by all the team.


Carolyn is extremely passionate about supporting her clients in making a difference in their daily living.
Carolyn's ultimate goal is providing excellent person centred care which is safe, responsive, effective and caring and also tailored to each clients individual needs.


Alan

Alan James

Job Title: Director

Joined: 2014

Alan is a director of the business and is Carolyn’s partner in the business sharing the same passion for care and ethos.
Alan supports some of our clients in the community and has a few regular longstanding clients who he supports with weekly companionship visits.


Carol

Carol Graham

Job Title: Care Co Ordinator

Carol joined the team earlier this year as a care co ordinator. Carol's role mainly consists of coordinating the team and liaising with families as well as outside agencies including district nurses, GP's and local pharmacy's. Carol has an excellent health and social care background and a wealth of knowledge and previous experience.


Charley

Charley Tinsley

Job Title: Admin Support/Support worker

Joined: 2024

Charley began her career in care when she joined the TLC Homecare solutions team in May 2024.
Charley is based in the TLC office and assists with all our daily admin and also manages all our socials accounts.
Charley has undertaken all our mandatory care based training and shadowed experienced carers and she loves going out to clients alongside her admin duties and being hands on as well.


Linda

Linda Lawler

Job Title: Support worker

Joined: 2017

Linda has been a member of the TLC team since July 2017 making her our longest standing member of the team. Prior to joining TLC, Linda has worked in health and social care totalling over 20 years of experience and wealth of knowledge in the sector.


Kayleigh

Kayleigh Ashley

Job Title: Support worker

Joined: 2024

Kayleigh joined the TLC team in October 2024. Kayleigh has previously worked in the health and social care sector. Kayleigh is a very well-liked member of the team by both her colleagues and our clients


Georgia

Georgia Monks

Job Title: Support worker

Joined: 2021

Georgia joined the TLC team in September 2021 with previous care experience. Georgia has undertaken additional training mainly within the behavioural and psychological sectors which is also of great interest to Georgia.


Sonia

Sonia Sofika

Job Title: Support worker

Joined: 2024

Sonia joined the TLC team in October 2024.
Sonia had previous experience in the care sector, and now works with our clients in our assisted living retirement residential.


Michelle

Michelle Arnold

Job Title: Support worker

Joined: 2021

Michelle is a member of our team at our assisted living setting and mainly assists with night support including sleep ins with clients.
Michelle became a member of our team in 2021.


Mandy

Mandy Bayes

Job Title: Supervisor/Support Worker

Joined: 2020

Allow me to introduce Mandy! She has been an invaluable member of our team for nearly five years, serving as a remarkable caregiver. Her exceptional skills and professionalism have established her as a respected figure within our organization. Furthermore, the rapport she has cultivated with clients is truly outstanding.


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