Right at Home (Camberley & Woking)

Bridge Road Innovation Centre, Bridge Road, Camberley GU15 2QR
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9.8 49 Reviews
  • Right at Home (Camberley & Woking), Camberley
Right at Home delivers high quality home care to elderly and disabled adults in order to help them remain independent in their own homes, and provide peace of mind for their families - whether it be just a little help that's needed around the house, some companionship, a meal to be prepared, or perhaps help with bathing or dressing.

Right at Home carefully select CareGivers for their compassion and empathy, taking on people with the most caring nature and then training them to the highest standards. Continuity of care is extremely important through unrushed, minimum one hour visits built around a client’s individual needs. CareGivers are introduced to each client, and meaningful and lasting relationships are as important as performing the necessary tasks.

Care Provided by Right at Home (Camberley & Woking)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Teresa Martin (Registered Manager)

Right at Home (Camberley & Woking) Reviews (49)

Total of 49, showing 1-20
9.8

Right at Home (Camberley & Woking) has a Review Score of 9.8 (9.844) out of 10, based on 9 reviews in the last 2 years. Over all time Right at Home (Camberley & Woking) has 49 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been supporting my stepfather since the start of December. The carers have all been fantastic, very kind and respectful and nothing is too much trouble. They help him with all aspects of his daily care, including knowing when to sit and listen and even joining in with his passion
of reading poetry! They also support him in attending appointments and managing his calendar.
The manager has been a constant source of support as I navigate my stepfather's Dementia journey and has been on hand to offer advice and expertise. My stepfather speaks very highly of Right at Home and looks forward to his carers visiting each day. They are helping to ensure he can stay in his own home for as long as possible and this gives me peace of mind, knowing he is so well looked after. I would recommend Right at Home to anyone needing this service, I have been very lucky to find such a supportive service for my stepfather.

Reply from Liz Young, Business Development Manager at Right at Home (Camberley & Woking)

Thank you so much for such a kind review, I am so happy to pass these words to the manager and her team of caregivers. Enabling people to remain at home and also returning peace of mind to families and loved ones is our main objective and if we can listen to poetry too then all the better! Thank you once again.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home was recommended to us by close friends, and we are so grateful to them for the recommendation. From the start the administration was professional and efficient, and the staff who looked after our 95-year-old mother were, without exception, all kind, efficient, and hugely considerate. We
had to go from a daily visit, right up to full-time care in the space of several months, and Right at Home was unfailingly adaptive and flexible. Could not speak more highly of our experience with this excellent care company.

Reply from Liz Young, Business Development Manager at Right at Home (Camberley & Woking)

Thank you so much for this wonderful review. Our Registered Manager and her team always aim to exceed expectations when providing homecare services and we were so pleased to be able to support your family on your homecare journey.


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Overall Experience  Overall Experience 5.0 out of 5

From start to finish we are very pleased with the service. From the first phone enquiry the staff was very helpful and informative. My husband was very pleased with the carer, she always checked he was ok and did over and above what we requested and was good with our pets too.

Reply from Liz Young, Business Development Manager at Right at Home (Camberley & Woking)

Thank you so much for such a lovely review! We really do pride ourselves on going the extra mile to provide care and support that exceeds expectations.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home in Camberley provided first-class, effective, efficient, and most importantly compassionate care to my father-in-law during the last months of his life. The Registered Manager was a fabulous support and arranged last-minute care during the last days of his life quickly and without any
fuss. My father-in-law's regular carer built up a great relationship with him and my mother-in-law in a short space of time and her care and practical support were invaluable.
There are not enough words to express my gratitude for the professionalism of all the staff at Right at Home. I had complete trust in my requests and queries being acted upon during a very difficult and stressful time. Great leadership and management. Thank you.

Reply from Liz Young, Business Development Manager at Right at Home (Camberley & Woking)

Thank you so much for this wonderful review, I will be happy to share this with the Camberley team. We pride ourselves on building relationships with all of our clients and their families, working to our company values of Trust, Respect, Quality, and Compassion. Thank you once again.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home came to help us with my father who lived with us. He had dementia and was 95 years old. The care and help all the ladies gave was invaluable. They worked with us to provide the best care for his last year. We are so grateful for all Right at Home did and would recommend their services
wholeheartedly.

Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)

Thank you for your kind words. The Carers that visited your dad all loved his daily call, he was a real gentleman to the end, with a cheeky smile. Thank you for choosing Right at Home to help you and the family during his last year with you. I will let all the team know of your review which will also raise a smile in his memory.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home have taken care of both my parents for over a year now. We found them via a recommendation from a neighbour and employed them to help when caring for my mother became too much for my father alone.
I honestly can’t praise them all highly enough, every carer really does care and has gone
above the call of duty to help in so many extra ways from preparing shopping lists, taking items to hospital when either parent had a stay, collecting prescriptions or just being there and lending a ear.
It has been so reassuring they are properly cared for as I live quite a distance away.
I will miss my angels as I know my parents will as they now need to move to a home.
Thanks for everything.

Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)

Thank you for your wonderful review which I will pass on to the team. It was a real pleasure to support both your parents to remain at home as long as possible. They will be sadly missed by the Carers and the office staff. We hope they settle in soon to their new home.


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Overall Experience  Overall Experience 5.0 out of 5

Overall experience - positive, helpful, understanding - excellent experience all round, office staff and carers and management.

Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)

Thank you for your wonderful 5-star review. We totally agree that all of our Carers are positive, helpful and understanding, but it is always lovely to hear such praise for our office and management team too!


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Overall Experience  Overall Experience 5.0 out of 5

I have found the manager and her team just amazing, they have been so good at fitting in with my father’s needs and have always been so accommodating and understanding. The ladies, as my dad affectionately calls them, are all incredibly kind and helpful, they treat my father and my family with great
respect and friendliness! They have always alerted me on when medications need to be requested, make shopping lists for me when I can’t, have arranged care to assist my dad with bathing and his personal hygiene and home cleaning (the house is cleaner now than it has been for a very long time). He enjoys all his meals made and prepared, along with a generous amount of ice cream at his request! They walk with Dad as far as he can when he is able and are genuinely very kind to him. I couldn’t have wanted more from a team that does such an important job and trusting role for me and my father! Thank you all.

Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)

Thank you very much for your kind review. At Right at Home, encouraging our clients to do as much as they can for themselves, but with a little extra support from us, is fundamental to our care. I know our ‘ladies’ who support your dad all enjoy his calls and are always looking for ways to make life just that little bit easier. I will pass on your appreciation and know they will be delighted to hear your comments.


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Overall Experience  Overall Experience 5.0 out of 5

I found Right at Home at a time when my dad, age 92 required consistent, reliable, professional and kind additional support. I found gold. They met all of Dad's needs. Not only did they support him but they supported me, his daughter and his carer at a time when I needed it. They bent over backwards
to accommodate all our requirements. I cannot praise them enough. My dad sadly passed away this January (2023). His carer and the Right at Home manager went above and beyond on that very traumatic and sad day. Like I said, I found absolute gold in Right at Home. Thank you to all of them.

Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)

Thank you very much for your kind review and lovely words. Our team enjoyed caring for your father over the years and built up a supportive relationship with him and your family. He will be very much missed by all of the carers and office team. I will pass on your kind comments to everyone.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot rate anything less than outstanding to all the workers within this organisation. The care, thought and overall dedication they have to their work is absolutely perfect! They go above and beyond your expectations on how they take care of your loved ones.
They communicate regularly to reassure
us on all aspects of their care! They deserve more than a medal and I cannot thank them all enough! Highly recommended and worth paying for care that goes above any other services when it comes to caring. We have decided to continue using them, due to the highest level of care and support . Thank you all!

Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)

Thank you so much for this wonderful review of our incredible team, I will pass on your kind words to them. We know how difficult the decision to work with a care company can be and I'm so pleased to hear you see the value of what our carers and back office team do in supporting our clients and providing reassurance to their families.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided excellent care to my mum, who was sadly an end-of-life cancer patient with deteriorating mobility and care requirements. We had several visits daily, as well as a live-in carer, and their competence, professionalism and compassion were absolutely outstanding. They gave my mother
dignity and compassion in her last months of life, and I cannot thank you all enough for making an awful time more bearable for all the family. I have already recommended Right at Home to any friends/family with care needs.

Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)

Thank you for this wonderful review of our incredible team of carers. They are all trained to the highest standards, but are also very compassionate. Building trust and amazing relationships with our clients and families is extremely important to us.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the carers and admin of this company highly enough. Throughout the last, long and difficult eighteen months, they have looked after my parents to a standard we could only have wished for, often going beyond what was required. All the staff have been flexible and always very caring and
compassionate, not to mention very patient. We will always be grateful for what they have done for us.

Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)

Thank you so much for your kind words. We are lucky to have such inspiring and compassionate people in our team. I will ensure to share this with your parents' carers, who will be delighted to know they are so highly thought of by your family.


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Overall Experience  Overall Experience 5.0 out of 5

We started using Right at Home for some holiday cover for my elderly parents whilst I was away for several weeks. We found the care very reliable and helpful and so have now continued with this for the longer term.
The carers have been excellent and have been happily accepted by my parents. The office
team has always responded promptly to any adjustments I have requested. I would certainly recommend their services.

Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)

Many thanks for your positive review. It is wonderful to hear such good feedback about our carers, I will be sure to pass this on to our team! Thank you for taking the time to write this.


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Overall Experience  Overall Experience 5.0 out of 5

The Right at Home team have been looking after my mum for a number of years, increasing daily hours as her needs and health dictated. I can't find fault - the carers were excellent and genuinely cared and the office team were timely in their communication. I was able to call, no matter what the time,
and I'll be forever grateful for their support. Thank you.

Reply from Deborah Pengilly, Recruitment and Marketing Manager at Right at Home (Camberley & Woking)

Thank you for your kind words. It has been our pleasure to support your mum over the years, and the Carers will miss her very much. The team are very grateful for your positive feedback.


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Overall Experience  Overall Experience 4.0 out of 5

Have always found staff reliable and the care provided to a high standard. All in all very happy with the agency. I would have no hesitation in recommending their services.

Reply from deborah pengilly, Marketing Manager at Right at Home (Camberley & Woking)

Thank you very much for your kind review. Our office staff and carers work very hard to maintain our high standards and it is lovely to hear it is appreciated by our Clients.


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Overall Experience  Overall Experience 5.0 out of 5

Don’t hesitate to use Right at Home to help care for your loved one.
They have been coming in to help my elderly mother for the past four months and I can’t fault them at all.
Communication with the office is good and any requests for different aspects of care have always been acted upon promptly
and efficiently.
Everyone I have dealt with has been very down to earth, no patronising talking down to the person receiving the care (which is rare in my experience!).
My mother enjoys their visits and they have enabled her to stay in her home for longer than would otherwise be possible.

Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)

Thank you for your kind words and review. I'm very happy to hear that our office has been responsive to requests for different aspects of care. The carers have also very much enjoyed visiting your mother and taking care of her needs.


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Overall Experience  Overall Experience 5.0 out of 5

I enjoy their company and they are very good and pleasant to have around.

Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)

Thank you very much for your kind words, we very much appreciate your time in submitting a review.


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Overall Experience  Overall Experience 5.0 out of 5

We were fortunate and pleased to have the same carer during the four weeks and one different one at weekends. This meant we were able to form a good relationship. They were always prompt, friendly but respectful and good at their job. In all, a very good experience and I would not hesitate to recommend
Right at Home (Camberley & Woking) to anyone.

Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)

Many thanks, Louise for your comments and recommendation - I'm pleased to hear of the continuity of care we were able to provide during the rehabilitation period, it's important for our clients to get to know and form trust with their CareGivers.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been a wonderful support to our family over the past couple of months. Mum and dad have felt comfortable accepting the carer into their home, and every effort has been made to ensure consistency and to increase care as required. As dad has been in hospital, shifts have been moved
around to enable more support for mum, and we have been kept regularly informed of any concerns they had about her wellbeing. Their carer has a bright, kind and positive manner and gently encourages them in their personal care and taking medication and also helps with simple household tasks to ensure the house is clean and safe. I would highly recommend Right at Home.

Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)

Thank you Sian for taking the time to share your experience of the support you've been receiving from Right at Home. I feel privileged that we have some amazing CareGivers, and also a fantastic group of people in the office team who make things happen when things change, and communicate well with our Clients' families, which is so important.


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Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my mother has received. We moved back to Right at Home care as we missed the personal and professional touch. Carers we have experienced are kind and really interested in their clients, office staff always helpful and try their utmost to answer any questions, keeping you
informed if carer may be running a little late. Mum's carer is always masked, gloved and wears an apron. I would advise anyone looking for care for a loved one to look at Right at Home for that peace of mind.

Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)

Thank you, Victoria for your review. I feel privileged to work with such an amazing team who care so well for our Clients. We're tremendously looking forward to the vaccination programme improving things in the future, but in the meantime, the PPE and safe ways of working are so important to keep everyone safe.


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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Right at Home (Camberley & Woking) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Right at Home (Camberley & Woking) is calculated as follows: ( (51 Excellents x 5) + (3 Goods x 4) ) ÷ 54 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Camberley & Woking) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (5)

Alastair

Alastair Shanks

Job Title: Founder

Joined: 2012

Alastair realised back in 2012 that homecare was a very rewarding way to work within his local community and was successful in joining the growing team of Right at Home local owners/operators.


"My role has changed significantly since I started the business in 2012" Alastair explains. "From being involved in every activity of the business to now having an amazing team that does all the hard work. I am still involved in defining our strategic plans overseeing the values and culture of our business and leading the senior team."


"Although it is great to receive amazing feedback from our clients I think the most rewarding part of my job is to support team members to fulfil their potential and grow their careers at Right at Home."


Alastair described working at Right at Home can rewarding, varied, and safe.


Teresa

Teresa Martin

Job Title: Care Manager

Joined: 2020

Fifteen years ago, Teresa started her journey in the care sector by joining a care agency as a Caregiver; She immediately realised that this was the career she was passionate about pursuing.


Now being the Registered Manager for Camberley and Woking, Teresa goes on to explain that within her job role she " oversees the running of the office, monitoring compliance and visiting new and existing clients." Teresa also "looks after the team of caregivers and checks on their welfare. I pretty much have my hands in everything."


Teresa explains that "the fact I have an amazing team and get to meet lots of interesting people" is the most fulfilling part of being a Registered Manager.


Right at Home to Teresa is "A family feel".


Muriel

Muriel Warner

Job Title: Coordinator

Joined: 2020

Muriel's journey with Right at Home showcases her passion for the social care sector. She began as a Carer, was promoted to Supervisor, and most recently, advanced to our Rostering Coordinator.


Muriel explains that she "knows all of our Carers well, as well as all of our Clients" so she is able to ensure that "every visit is matched to the Client's needs."


Kirsten

Kirsten Brewster

Job Title: Finance & Enquiry Executive

Joined: 2023

Kirsten Brewster
Finance & Enquiry Executive


Kirsten joined Right at Home in 2023, as a Care Administrator where she brought with her two years of experience as being a CareGiver herself - who better for the job! Her hard work and positive impact on the company, quickly led her to a well deserved promotion as our Finance & Enquiry Executive. Kirsten now is the first point of contact any of our potential clients engage with, and she is more than happy to answer any questions... she always goes above and beyond! 


For Kirsten, the most fulfilling aspect of her job is "the atmosphere, people, and clients, who are all so kind - making the company feel like one big family which is great."


Can you share a bit about your background and what you did prior to joining Right at Home?
I started my first job in a school, and that made me realise I wanted to care and support for people who needed it. I then became a caregiver for 2 years before getting a role in the office.


What inspired you to join Right at Home?
Work, Eat, Sleep, Repeat


What do you enjoy or find most rewarding about your role?
I enjoy speaking with families and their loved ones, about how Right at Home can support them through this difficult time.


Can you share a memorable moment or achievement that you have experienced as a caregiver?
I have had so many memorable experiences, there are far too many to share!


What’s the best piece of advice you have ever received?
'Treat other the way you want to be treated'.


What’s your favourite thing about working with your colleagues?
Hard to name one, as I love everyone of my colleagues. They are kind, thoughtful and supportive.


If you were stranded on a desert island, which three items would you want to have with you and why?
1: Tent 2: Lighter 3: Sun Cream


Ciara

Ciara Fripp

Job Title: Probation Supervisor

Joined: 2020

A little bit about Ciara:


Ciara has been passionate about care from a young age, beginning her career in the sector at just 18 - she worked in a residential home for seven years, dedicating herself to supporting the elderly, before stopping to have her first born. Ciara’s passion for helping others stems from her childhood, during which she cared for her Nan. Reflecting her commitment to putting others first, Ciara joined Right at Home in 2020 and has flourished ever since - her hard work and dedication was recognised when she achieved a distinction in her Level 3 qualification, earning her the Apprenticeship of the Year award!



What inspired you to join Right at Home?


I wanted to come back into care when my children went to school full time, I wanted to work for Right at home as they offered flexible hours to work around my children, they also offered great opportunities to further my career, I have achieved this in my 4 years with Right at Home.



What does a typical day look like for you?


Supporting cares through their care calls, evidencing the care visit against the care certificate and making sure its documented accordingly. Transferring all relevant information to carers files. Booking in carers for their next support/observation visit.



What do you enjoy or find most rewarding about your role?


I really enjoy supporting carers through their probation process, watching carers have no experience and develop into really great carers, makes me feel rewarded as I have supporting them through their learning process.



What’s your favourite thing about working with your colleagues?


I feel supported by the team, I find my work enjoyable due to the people I work with.



What are your interests or hobbies outside of work?


My favourite hobbie is watching my 2 boys play football, I am very family orientated so I like to catch up with my family regularly. I also really enjoy crime documentaries/films



What’s your hidden talent that (until now) most people don’t know about?


I used to be a ballroom and Latin dancer from the age of 3-18


Frequently Asked Questions about Right at Home (Camberley & Woking)

What Type of Services does Right at Home (Camberley & Woking) offer?

Right at Home (Camberley & Woking) offers Home Care.

How many Carers does Right at Home (Camberley & Woking) employ?

Right at Home (Camberley & Woking) employs 35 carers.