Right at Home (Camberley & Woking) has a Review Score of 9.8 (9.844) out of 10, based on 9 reviews in the last 2 years. Over all time Right at Home (Camberley & Woking) has 49 reviews.
Review from Claire I (Daughter of Client) published on 29 July 2020
Submitted via Website •
Report
Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)
Thank you Claire for your lovely review and kind words. I was really pleased to hear that we have been able to help your mother get a level of independence back again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lisa G (Wife of Client) published on 19 June 2020
Submitted via Website •
Report
Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)
Many thanks for your review - I'm very pleased our team were able to support you in such a caring way and I will pass on your words to them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lisa D (Daughter of Client) published on 21 May 2020
Submitted via Website •
Report
Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)
Thank you Lisa for your wonderful review. I am delighted that you felt your mum was provided with the best possible care, thank you for your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K P (Daughter of Client) published on 6 May 2020
Submitted via Postal Card •
Report
Reply from Bob Thornton, Owner and Managing Director at Right at Home (Camberley & Woking)
Many thanks for your very kind words and a great review. End of life is such a hard time, and I am really pleased to hear that at this time our carers supported you both so well and went that extra mile with you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A U (Client) published on 17 February 2020
Submitted via Postal Card •
Report
Reply from Bob Thornton, Owner at Right at Home (Camberley & Woking)
Many thanks for your very kind words. I'm very pleased to hear your feedback about our carers and back office and I really appreciate you taking the time to leave a review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andy R (Brother of Client) published on 13 December 2019
Submitted via Website •
Report
Reply from Bob Thornton at Right at Home (Camberley & Woking)
Thank you very much for your review. It made me feel really proud of our care team, and I'm so pleased to hear of the positive impact that our carers have been making with your brother.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S L (Daughter of Client) published on 21 May 2019
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Doreen M (Client) published on 28 March 2019
Submitted via Postal Card •
Report
Reply from Bob Thornton at Right at Home (Camberley & Woking)
Thank you very much for your comments, I'm really pleased to hear it's going well for you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N B (Son of Client) published on 19 November 2018
Submitted via Postal Card •
Report
Reply from Bob Thornton at Right at Home (Camberley & Woking)
Thank you very much for your review - I'm very pleased that you felt that the care was well matched to your mother's needs and that we helped with her overall wellbeing during the time we provided care for her.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J N (Son of Client) published on 18 May 2018
Submitted via Postal Card •
Report
Reply from Bob Thornton at Right at Home (Camberley & Woking)
Thank you very much for your review, it was a pleasure looking after your mum and we wish you all well for the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carey N (Daughter of Client) published on 13 April 2018
Submitted via Website •
Report
Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)
Thank you very much for your review and kind words, Carey.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mark (Son of Client) published on 29 March 2018
Submitted via Website •
Report
They understood our needs and the complex situation both my parents were in.
It was the quality of their staff that made all the difference.
Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)
Thank you for your review, Mark - I appreciate your words on the quality of our staff and will pass onto them. Bob
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John A (Son of Client) published on 29 March 2018
Submitted via Website •
Report
Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)
Many thanks for your kind words and review, John. It has been a pleasure looking after your father and I will pass your thanks to all the staff and Carers involved.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Judith W (Partner of Client) published on 25 January 2018
Submitted via Postal Card •
Report
Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)
Thank you for your review Judith, and we'll pass on your kind words to the Carers who were involved. Kind regards, Bob and Michelle
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Helen (Client) published on 12 December 2017
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joyce T (Client) published on 19 September 2017
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lesley (Daughter of Client) published on 20 April 2017
Submitted via Website •
Report
Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)
Many thanks for your review, Lesley. We wish your Mum all the very best in her new environment. Kind regards, Bob.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gary (Son of Client) published on 23 February 2017
Submitted via Website •
Report
Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)
Thank you very much, Gary, for your kind words, and I'm very pleased we were able to help your mum for the time we did. I wish your mum well in her next steps, hope everything goes well. Kind regards, Bob and Michelle.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kathleen (Daughter of Client) published on 14 November 2016
Submitted via Website •
Report
Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)
Thank you so much for your kind words, it makes me incredibly proud to hear how our CareGivers supported your father and brightened the last few months. I will pass on your comments and thanks to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jenny T (Daughter-in-law of Client) published on 15 August 2016
Submitted via Postal Card •
Report
Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)
Dear Jenny, Thank you for your review, it's lovely to know that your mother-in-law feels safe and happy in our CareGivers hands. Kind regards, Bob
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.844) out of 10 for Right at Home (Camberley & Woking) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Right at Home (Camberley & Woking) is calculated as follows: ( (51 Excellents x 5) + (3 Goods x 4) ) ÷ 54 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Camberley & Woking) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Aug 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Founder
Joined: 2012
Alastair realised back in 2012 that homecare was a very rewarding way to work within his local community and was successful in joining the growing team of Right at Home local owners/operators.
"My role has changed significantly since I started the business in 2012" Alastair explains. "From being involved in every activity of the business to now having an amazing team that does all the hard work. I am still involved in defining our strategic plans overseeing the values and culture of our business and leading the senior team."
"Although it is great to receive amazing feedback from our clients I think the most rewarding part of my job is to support team members to fulfil their potential and grow their careers at Right at Home."
Alastair described working at Right at Home can rewarding, varied, and safe.
Job Title: Care Manager
Joined: 2020
Fifteen years ago, Teresa started her journey in the care sector by joining a care agency as a Caregiver; She immediately realised that this was the career she was passionate about pursuing.
Now being the Registered Manager for Camberley and Woking, Teresa goes on to explain that within her job role she " oversees the running of the office, monitoring compliance and visiting new and existing clients." Teresa also "looks after the team of caregivers and checks on their welfare. I pretty much have my hands in everything."
Teresa explains that "the fact I have an amazing team and get to meet lots of interesting people" is the most fulfilling part of being a Registered Manager.
Right at Home to Teresa is "A family feel".
Job Title: Coordinator
Joined: 2020
Muriel's journey with Right at Home showcases her passion for the social care sector. She began as a Carer, was promoted to Supervisor, and most recently, advanced to our Rostering Coordinator.
Muriel explains that she "knows all of our Carers well, as well as all of our Clients" so she is able to ensure that "every visit is matched to the Client's needs."
Job Title: Finance & Enquiry Executive
Joined: 2023
Kirsten Brewster
Finance & Enquiry Executive
Kirsten joined Right at Home in 2023, as a Care Administrator where she brought with her two years of experience as being a CareGiver herself - who better for the job! Her hard work and positive impact on the company, quickly led her to a well deserved promotion as our Finance & Enquiry Executive. Kirsten now is the first point of contact any of our potential clients engage with, and she is more than happy to answer any questions... she always goes above and beyond!
For Kirsten, the most fulfilling aspect of her job is "the atmosphere, people, and clients, who are all so kind - making the company feel like one big family which is great."
Can you share a bit about your background and what you did prior to joining Right at Home?
I started my first job in a school, and that made me realise I wanted to care and support for people who needed it. I then became a caregiver for 2 years before getting a role in the office.
What inspired you to join Right at Home?
Work, Eat, Sleep, Repeat
What do you enjoy or find most rewarding about your role?
I enjoy speaking with families and their loved ones, about how Right at Home can support them through this difficult time.
Can you share a memorable moment or achievement that you have experienced as a caregiver?
I have had so many memorable experiences, there are far too many to share!
What’s the best piece of advice you have ever received?
'Treat other the way you want to be treated'.
What’s your favourite thing about working with your colleagues?
Hard to name one, as I love everyone of my colleagues. They are kind, thoughtful and supportive.
If you were stranded on a desert island, which three items would you want to have with you and why?
1: Tent 2: Lighter 3: Sun Cream
Job Title: Probation Supervisor
Joined: 2020
A little bit about Ciara:
Ciara has been passionate about care from a young age, beginning her career in the sector at just 18 - she worked in a residential home for seven years, dedicating herself to supporting the elderly, before stopping to have her first born. Ciara’s passion for helping others stems from her childhood, during which she cared for her Nan. Reflecting her commitment to putting others first, Ciara joined Right at Home in 2020 and has flourished ever since - her hard work and dedication was recognised when she achieved a distinction in her Level 3 qualification, earning her the Apprenticeship of the Year award!
What inspired you to join Right at Home?
I wanted to come back into care when my children went to school full time, I wanted to work for Right at home as they offered flexible hours to work around my children, they also offered great opportunities to further my career, I have achieved this in my 4 years with Right at Home.
What does a typical day look like for you?
Supporting cares through their care calls, evidencing the care visit against the care certificate and making sure its documented accordingly. Transferring all relevant information to carers files. Booking in carers for their next support/observation visit.
What do you enjoy or find most rewarding about your role?
I really enjoy supporting carers through their probation process, watching carers have no experience and develop into really great carers, makes me feel rewarded as I have supporting them through their learning process.
What’s your favourite thing about working with your colleagues?
I feel supported by the team, I find my work enjoyable due to the people I work with.
What are your interests or hobbies outside of work?
My favourite hobbie is watching my 2 boys play football, I am very family orientated so I like to catch up with my family regularly. I also really enjoy crime documentaries/films
What’s your hidden talent that (until now) most people don’t know about?
I used to be a ballroom and Latin dancer from the age of 3-18
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Camberley & Woking) to verify any information. View our terms and conditions. Right at Home (Camberley & Woking) has a Platinum Service – more info.