Right at Home (Camberley & Woking) has a Review Score of 9.8 (9.844) out of 10, based on 9 reviews in the last 2 years. Over all time Right at Home (Camberley & Woking) has 49 reviews.
Review from April (Daughter-in-law of Client) published on 29 July 2016
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Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)
Thank you April for your review, I'm very pleased to hear that our Caregiver was so well matched with your father-in-law. Kind regards, Bob
Staff
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Management
Treated with Dignity
Value for Money
Review from Chris G (Son of Client) published on 12 July 2016
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Thank you Right at Home.
Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)
Thank you Chris for your review and kind words on behalf of your mum, I'm really pleased you feel that our CareGivers are providing such a caring and professional service. Kind regards, Bob
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Review from Alan W (Husband of Client) published on 7 June 2016
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Reply from Bob Thornton, Managing Director at Right at Home (Camberley & Woking)
Dear Alan, thank you very much for your kind words and your excellent review, we really appreciate it. I'm pleased to hear that our CareGivers are starting your day so well. Kind regards, Bob
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Review from Wendy W (Daughter-in-law of Client) published on 17 May 2016
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Value for Money
Review from Deborah P (Daughter-in-law of Client) published on 17 May 2016
Submitted via Website •
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Review from Pamela M (Wife of Client) published on 7 April 2016
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Review from Wendy B (Daughter-in-law of Client) published on 3 April 2016
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Through every contact, management and senior staff demonstrated a clear understanding of the elderly and their needs, as they go through challenging experiences, such as poor health and confusion. Criteria for selecting carers and staff are well thought out. Family were kept well informed and given warm support. I would gladly recommend Right at Home to anyone needing care at home for a loved one.
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Value for Money
Review from Avril W (Client) published on 17 March 2016
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Review from Helen (Client) assisted by family/friend published on 10 March 2016
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Treated with Dignity
Value for Money
The Review Score of 9.8 (9.844) out of 10 for Right at Home (Camberley & Woking) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Right at Home (Camberley & Woking) is calculated as follows: ( (51 Excellents x 5) + (3 Goods x 4) ) ÷ 54 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Camberley & Woking) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Aug 2019
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Job Title: Founder
Joined: 2012
Alastair realised back in 2012 that homecare was a very rewarding way to work within his local community and was successful in joining the growing team of Right at Home local owners/operators.
"My role has changed significantly since I started the business in 2012" Alastair explains. "From being involved in every activity of the business to now having an amazing team that does all the hard work. I am still involved in defining our strategic plans overseeing the values and culture of our business and leading the senior team."
"Although it is great to receive amazing feedback from our clients I think the most rewarding part of my job is to support team members to fulfil their potential and grow their careers at Right at Home."
Alastair described working at Right at Home can rewarding, varied, and safe.
Job Title: Care Manager
Joined: 2020
Fifteen years ago, Teresa started her journey in the care sector by joining a care agency as a Caregiver; She immediately realised that this was the career she was passionate about pursuing.
Now being the Registered Manager for Camberley and Woking, Teresa goes on to explain that within her job role she " oversees the running of the office, monitoring compliance and visiting new and existing clients." Teresa also "looks after the team of caregivers and checks on their welfare. I pretty much have my hands in everything."
Teresa explains that "the fact I have an amazing team and get to meet lots of interesting people" is the most fulfilling part of being a Registered Manager.
Right at Home to Teresa is "A family feel".
Job Title: Coordinator
Joined: 2020
Muriel's journey with Right at Home showcases her passion for the social care sector. She began as a Carer, was promoted to Supervisor, and most recently, advanced to our Rostering Coordinator.
Muriel explains that she "knows all of our Carers well, as well as all of our Clients" so she is able to ensure that "every visit is matched to the Client's needs."
Job Title: Finance & Enquiry Executive
Joined: 2023
Kirsten Brewster
Finance & Enquiry Executive
Kirsten joined Right at Home in 2023, as a Care Administrator where she brought with her two years of experience as being a CareGiver herself - who better for the job! Her hard work and positive impact on the company, quickly led her to a well deserved promotion as our Finance & Enquiry Executive. Kirsten now is the first point of contact any of our potential clients engage with, and she is more than happy to answer any questions... she always goes above and beyond!
For Kirsten, the most fulfilling aspect of her job is "the atmosphere, people, and clients, who are all so kind - making the company feel like one big family which is great."
Can you share a bit about your background and what you did prior to joining Right at Home?
I started my first job in a school, and that made me realise I wanted to care and support for people who needed it. I then became a caregiver for 2 years before getting a role in the office.
What inspired you to join Right at Home?
Work, Eat, Sleep, Repeat
What do you enjoy or find most rewarding about your role?
I enjoy speaking with families and their loved ones, about how Right at Home can support them through this difficult time.
Can you share a memorable moment or achievement that you have experienced as a caregiver?
I have had so many memorable experiences, there are far too many to share!
What’s the best piece of advice you have ever received?
'Treat other the way you want to be treated'.
What’s your favourite thing about working with your colleagues?
Hard to name one, as I love everyone of my colleagues. They are kind, thoughtful and supportive.
If you were stranded on a desert island, which three items would you want to have with you and why?
1: Tent 2: Lighter 3: Sun Cream
Job Title: Probation Supervisor
Joined: 2020
A little bit about Ciara:
Ciara has been passionate about care from a young age, beginning her career in the sector at just 18 - she worked in a residential home for seven years, dedicating herself to supporting the elderly, before stopping to have her first born. Ciara’s passion for helping others stems from her childhood, during which she cared for her Nan. Reflecting her commitment to putting others first, Ciara joined Right at Home in 2020 and has flourished ever since - her hard work and dedication was recognised when she achieved a distinction in her Level 3 qualification, earning her the Apprenticeship of the Year award!
What inspired you to join Right at Home?
I wanted to come back into care when my children went to school full time, I wanted to work for Right at home as they offered flexible hours to work around my children, they also offered great opportunities to further my career, I have achieved this in my 4 years with Right at Home.
What does a typical day look like for you?
Supporting cares through their care calls, evidencing the care visit against the care certificate and making sure its documented accordingly. Transferring all relevant information to carers files. Booking in carers for their next support/observation visit.
What do you enjoy or find most rewarding about your role?
I really enjoy supporting carers through their probation process, watching carers have no experience and develop into really great carers, makes me feel rewarded as I have supporting them through their learning process.
What’s your favourite thing about working with your colleagues?
I feel supported by the team, I find my work enjoyable due to the people I work with.
What are your interests or hobbies outside of work?
My favourite hobbie is watching my 2 boys play football, I am very family orientated so I like to catch up with my family regularly. I also really enjoy crime documentaries/films
What’s your hidden talent that (until now) most people don’t know about?
I used to be a ballroom and Latin dancer from the age of 3-18
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